Curry's e-gift card

coowee

 I bought a Rangemaster pro cooker from Curry's 2 1/2 years ago and at the same time took out an insurance with KnowHow

The induction hob had a fault and to cut a long story short after 3 visit from repair men the last one said it would have to be replaced as it stipulated in my contract (if the product wasn’t repaired within 7 day’s then a replacement will be made)

Yesterday I received a Curry’s e-gift card for the full amount.

 My problem is that...  On looking what they have in stock it will mean either buying a inferior cooker under a different manufacture  or pick a Rangemaster in cream/red or black instead of the stainless steel I have now?

 I will be going to a Curry's store in the next few days and would like to  know my legal right  before stepping inside -  If they say they cannot get the same one delivered will I be able to get a refund in cash then I can buy the same cooker somewhere else.              

 

Carrot007

The knowhow is a warrebnty not insurance and the terms will state repair replacement or pay out as a gift card and they get to choose.

You may have got a cash pay out with consumer rights but it will have been less than you paid (maybe 50% IMO).

Supply is what it is right now, so expect issues.

Also no idea why you think sticking with a manufacturer that had been proven inferior is a good idea (it went wrong, many companies just run on the fact they used top be good, sounds like that here).

You have no legal right to ask for cash here. (to late to go down statutory rights where you MAY have got 50%).

Manxman_in_exile

What does your insurance/warranty/guarantee with Knowhow say will happen if they can't repair?  Does it allow them to give you a voucher or something of equivalent value?  (Does it really say "... a replacement will be made"?

Of course, rather than just relying on your insurance with Knowhow, you might (emphasis on "might") have an alternative statutory remedy if you can establish the fault was a manufacturing fault - or was otherwise inherent - when you bought it.

bris

Going down the comsumer rights route  means you need to prove an inherent fault. this means an expert engineers report to state that. Not an easy thing to do these days due to the complexity of these things. Even then you will not get back the full amount as they can deduct a percentage for the time you have had it. What that would be is anyones guess.

The insurance route you are on just now gives you a full refund, even though you have to use it in their store it's still the best outcome for you.

I would say that what ever route you take it's still going to cost you money, which route is cheaper for you is the gamble you take. but don't expect Currys to just roll over and allow you to even use the consumers rights route without a fight.

HeinzVarieties

bris said:

Going down the comsumer rights route  means you need to prove an inherent fault. this means an expert engineers report to state that. Not an easy thing to do these days due to the complexity of these things. Even then you will not get back the full amount as they can deduct a percentage for the time you have had it. What that would be is anyones guess.

The insurance route you are on just now gives you a full refund, even though you have to use it in their store it's still the best outcome for you.

I would say that what ever route you take it's still going to cost you money, which route is cheaper for you is the gamble you take. but don't expect Currys to just roll over and allow you to even use the consumers rights route without a fight.

Does the OP even still have the item?

They can't enforce their consumer rights if the cooker is gone and they've been given appropriate compensation under the warranty they purchased.

zoob

If you still have the cooker and Curry's give you the vouchers I'd contact a rangemaster and arrange there own trained service engineer to price a repair on the cooker and they should be able to sort it ok.

Curry's engineers are general appliance engineers and probably not proficient in the repair off rangemaster induction hob tops 

coowee

Thanks everyone,
Zoob...   I still have the cooker it is only the hob that isn't working, the ovens and grill work beautifully 
 I was sent the details and the code/number of Curry's gift card yesterday and received the full amount I paid for it.
I will certainly be contacting  Rangemaster - a big thank you!
As for the  gift card "I have 24 months to spend it"