John Lewis not honouring codes

clarabella23

I wasn't clear it was a glitch at the time. I was at the point of payment, put in a code that I filled the criteria for, and embraced the saving 😁 it didn't give me a breakdown, it simply told me the total amount of discount and amount due, so I paid quickly before they changed their mind!

user1977

clarabella23 said:

YSL spend £100 to get £20 (not 20%). It took £20 off each item in the basket. Some items were £20, some were £60, various prices.

Right, that makes it much more obviously an error rather than an intended discount. I would forget about it.

HeinzVarieties

clarabella23 said:

I wasn't clear it was a glitch at the time. I was at the point of payment, put in a code that I filled the criteria for, and embraced the saving 😁 it didn't give me a breakdown, it simply told me the total amount of discount and amount due, so I paid quickly before they changed their mind!

So you knew something wasn't right then i.e. it was most likely an error.

Alderbank

It was this, posted on HUKD:

Save £20 when you spend £100 or more on Yves Saint Laurent with code at John Lewis and Partners (Expired on 29/11/2021)

The intention is clear - spend £100 or more and save £20.

The OP tried to get round this by placing a string of orders and claiming £20 off each. The online web bot was not smart enough to realise that the OP had spent £100 or more but was angling to be given much more than the £20 promised by the deal.

...so I paid quickly before they changed their mind!

The time they 'changed their mind' was when a human being with a brain saw what was happening.

Nice try though.

clarabella23

Alderbank said:

It was this, posted on HUKD:

Save £20 when you spend £100 or more on Yves Saint Laurent with code at John Lewis and Partners (Expired on 29/11/2021)

The intention is clear - spend £100 or more and save £20.

The OP tried to get round this by placing a string of orders and claiming £20 off each. The online web bot was not smart enough to realise that the OP had spent £100 or more but was angling to be given much more than the £20 promised by the deal.

...so I paid quickly before they changed their mind!

The time they 'changed their mind' was when a human being with a brain saw what was happening.

Nice try though.

No, I didn't. I placed one single order, and the discount was used as intended- I spent over £100 on ysl goods, along with an amount on other goods. I didn't misuse the code in any way, or place more orders intending to deprive John Lewis. It's all clearly stated in the posts I wrote above.

clarabella23

HeinzVarieties said:

clarabella23 said:

I wasn't clear it was a glitch at the time. I was at the point of payment, put in a code that I filled the criteria for, and embraced the saving 😁 it didn't give me a breakdown, it simply told me the total amount of discount and amount due, so I paid quickly before they changed their mind!

So you knew something wasn't right then i.e. it was most likely an error.

I knew it was cheaper than I expected. I also knew that John Lewis had started its black Friday deals early (this was one of them) and that multiple items I ordered stated 20% off/ 50% off/ price matched. While I didn't expect it to be as cheap as it was, I expected to see discounts applied in my basket for different promotions.

HeinzVarieties

clarabella23 said:

HeinzVarieties said:

clarabella23 said:

I wasn't clear it was a glitch at the time. I was at the point of payment, put in a code that I filled the criteria for, and embraced the saving 😁 it didn't give me a breakdown, it simply told me the total amount of discount and amount due, so I paid quickly before they changed their mind!

So you knew something wasn't right then i.e. it was most likely an error.

I knew it was cheaper than I expected. I also knew that John Lewis had started its black Friday deals early (this was one of them) and that multiple items I ordered stated 20% off/ 50% off/ price matched. While I didn't expect it to be as cheap as it was, I expected to see discounts applied in my basket for different promotions.

Cheaper than expected? It was £700 worth of goods for £250. I think you might be understating it a bit.

You knew what the offer was, and it was very clear that you were being offered a discount well in excess of it. I don't blame anyone for having a go but on this occasion it fell flat.

Time to accept you didn't win this time and move on.

clarabella23

HeinzVarieties said:

clarabella23 said:

HeinzVarieties said:

clarabella23 said:

I wasn't clear it was a glitch at the time. I was at the point of payment, put in a code that I filled the criteria for, and embraced the saving 😁 it didn't give me a breakdown, it simply told me the total amount of discount and amount due, so I paid quickly before they changed their mind!

So you knew something wasn't right then i.e. it was most likely an error.

I knew it was cheaper than I expected. I also knew that John Lewis had started its black Friday deals early (this was one of them) and that multiple items I ordered stated 20% off/ 50% off/ price matched. While I didn't expect it to be as cheap as it was, I expected to see discounts applied in my basket for different promotions.

Cheaper than expected? It was £700 worth of goods for £250. I think you might be understating it a bit.

You knew what the offer was, and it was very clear that you were being offered a discount well in excess of it. I don't blame anyone for having a go but on this occasion it fell flat.

Time to accept you didn't win this time and move on.

Fair enough 🤷‍♀️ I'm not stressing about it. I was asking the question of if they can break their own terms and conditions, as stated on their website. They wrote them, they addressed how they deal with errors and glitches, and now they are trying to ignore the fact that they broke the contract and those terms and conditions when they recalled it and refunded. I couldn't cancel at that point, and according to their terms and conditions, neither could they. Bit they did. Then have been absolutely rubbish in trying to deal with it afterwards.

HeinzVarieties

clarabella23 said:

HeinzVarieties said:

clarabella23 said:

HeinzVarieties said:

clarabella23 said:

I wasn't clear it was a glitch at the time. I was at the point of payment, put in a code that I filled the criteria for, and embraced the saving 😁 it didn't give me a breakdown, it simply told me the total amount of discount and amount due, so I paid quickly before they changed their mind!

So you knew something wasn't right then i.e. it was most likely an error.

I knew it was cheaper than I expected. I also knew that John Lewis had started its black Friday deals early (this was one of them) and that multiple items I ordered stated 20% off/ 50% off/ price matched. While I didn't expect it to be as cheap as it was, I expected to see discounts applied in my basket for different promotions.

Cheaper than expected? It was £700 worth of goods for £250. I think you might be understating it a bit.

You knew what the offer was, and it was very clear that you were being offered a discount well in excess of it. I don't blame anyone for having a go but on this occasion it fell flat.

Time to accept you didn't win this time and move on.

Fair enough 🤷‍♀️ I'm not stressing about it. I was asking the question of if they can break their own terms and conditions, as stated on their website. They wrote them, they addressed how they deal with errors and glitches, and now they are trying to ignore the fact that they broke the contract and those terms and conditions when they recalled it and refunded. I couldn't cancel at that point, and according to their terms and conditions, neither could they. Bit they did. Then have been absolutely rubbish in trying to deal with it afterwards.

The law supersedes JL's T&C's and as far as contract law is concerned if you knew or ought to have known that there was a mistake the contract can be voided.

You seem to be disagreeing that the mistake was obvious, but I wouldn't fancy your chances arguing that in court.  Either way if JL aren't interested, court will be where you need to go get a remedy.

clarabella23

Thank you- that's the information I haven't seen anywhere. As far as I could tell, John Lewis was legally bound by its terms and conditions, and as much as people are telling me it's a glitch, no chance, nobody has said that legally they don't have to abide by their terms and conditions.

I have no interest in taking to court! But I don't like the way they have gone about this matter, so I will be pursuing a complaint. Trying to get any communication has been like trying to get blood out of a stone.