Non delivery of items

HeinzVarieties

TripleH said:

Op, does the order confirmation have a date for delivery on it?

Does the order confirmation have a date for delivery specified on it and mention 'next day delivery' anywhere at all?

What time of day did you place the order?

I count next day to mean next working day as a fail-safe. Also a lot of companies have a cut-off time for next day delivery in their terms.

Going back to the query, if you have a date on an order confirmation for delivery and that date has passed, then I would disagree with HeinzVarieties about waiting 30 days to seek a refund. For context I ordered from SportsDirect by standard postage and it arrived 2 days later with my brother a week ago.

Errm, I didn't say to wait for 30 days if it had a delivery date specified., I said to wait until 30 days to chargeback if one was not specified.  And I stand by that. A chargeback will fail if it hasn't been 30 days since purchase and a delivery date was not specified. And you don't get two bites of the cherry with chargebacks. If it fails that's it.

born_again

HeinzVarieties said:

2ofclubs said:

1. Thanks for reply. I'm going down the chargeback route. Both companies are frustrating to deal with. Never again will I use a company that doesn't have a genuine contact number. Impossible to deal with. Both have live robot chat which is a waste of time. Neither respond to emails. I should have read the reviews of both companies online. It's exactly what I'm experiencing.

Unless they've specified a delivery date a chargeback will fail as it hasn't been 30 days since the order was placed.

The default for non deliver is 15 days from the date the payment debits the account. To do it sooner & it could be given the stated delivery date requires paperwork to prove the date of delivery. Which usually takes you over the 15 days anyway to be received & actioned.

TripleH

My apologies HeinzVarieties, I misread that bit in your post. My fuzzy mind mixed up chargeback on card with something else.

HeinzVarieties

born_again said:

HeinzVarieties said:

2ofclubs said:

1. Thanks for reply. I'm going down the chargeback route. Both companies are frustrating to deal with. Never again will I use a company that doesn't have a genuine contact number. Impossible to deal with. Both have live robot chat which is a waste of time. Neither respond to emails. I should have read the reviews of both companies online. It's exactly what I'm experiencing.

Unless they've specified a delivery date a chargeback will fail as it hasn't been 30 days since the order was placed.

The default for non deliver is 15 days from the date the payment debits the account. To do it sooner & it could be given the stated delivery date requires paperwork to prove the date of delivery. Which usually takes you over the 15 days anyway to be received & actioned.

For Visa, yes.

2ofclubs

Just a quick update. Sports direct have been in touch via email. They have kept me updated. Still no goods. I said I'm making a claim though Mastercard. They said they have a duty to deliver goods within 30 days. I cannot claim a refund if I go through chargeback.
My confirmation email from Sd did state next day delivery. 

2ofclubs

FireCracker5189 said:

Hermes phone number: 0330 808 5456

A quick google search would have found it 🤷‍♀️

It's a robot as stated. You don't get to talk to a real person.