Designed kitchen not working out

SS2778

We designed a kitchen recently and ordered, the design included cupboards that went to the ceiling but now the fitters are saying ceiling isn’t level so there will be a gap which is not what we wanted, what can I do?
should they find a way to hide it by covering with additional trim as this was the design we were shown, quoted on and ordered?

Penguin_

Who designed the kitchen? You say you, but do you mean with a sales person or actually by yourself?

FreeBear

Ceilings are rarely flat and level. You (or rather, the fitters) will need to mount the wall units and then cut a filler strip to fill the gap. Depending on the type & style of trim, this may be a simple job, or it could be a right pig.

SS2778

We designed with a kitchen designed from a company, they are telling me there is an issue but not offering any solution as to how to fix so that it will look like the kitchen we were sent images of 

molerat

If they are proper kitchen fitters they should be telling you what best the solution is, I am sure it must be something they regularly come across (and it is not leaving an unfilled gap above the units).  As above, the units will need to be fitted a bit lower and the gap suitably filled / covered.  A lot depends on which way the ceiling is not level.

comeandgo

This would be an extra that you would have to pay for as the designing company would have no idea your ceiling was not level but any decent fitter should be able to sort it.
.

FreeBear

comeandgo said:

This would be an extra that you would have to pay for as the designing company would have no idea your ceiling was not level but any decent fitter should be able to sort it.

If the wall units are hung from steel brackets screwed to the wall with adjusters (most are), then they would never be mounted flush with the ceiling. A certain amount of space is required to hang the units and allow for adjustment to get them plumb & level. Consequently there will always be a gap that needs filling. There shouldn't be any additional cost as this is something the fitters should be doing as part of the installation.

TELLIT01

How far off is the ceiling?  If it's only a few millimetres the gap can be filled with caulk.  If the difference is substantial it's a different problem completely.  The cabinets will all need to be mounted at the level of the lowest for a decent look and filling between the top and an uneven ceiling could be a lot of work, which somebody will have to pay for.

Ganga

Do the doors and also the shelves go right to the ceiling ? how will you reach up to get things out ( i know the shelves will not be at the very top of the units but even if 18 inches or so from the top it will still be a stretch to reach up )

TELLIT01

Ganga said:

Do the doors and also the shelves go right to the ceiling ? how will you reach up to get things out ( i know the shelves will not be at the very top of the units but even if 18 inches or so from the top it will still be a stretch to reach up )

We have 8' 6" ceilings, which is about 1' higher than many modern houses. Our cupboards reach to within a foot of the ceiling and we simply put less used items on the top shelf.  Yes it is a stretch but I can reach.  My wife on the other hand can barely reach the first shelf up!

Doozergirl

Slightly dodgy photo of ours, used to sell the bar stools on ebay. 

As freebear says, there always needs to be some sort of gap because walls and ceilings are rarely plumb. 

I wanted full height larder doors on our kitchen but the company I chose didn't do the doors extra-tall, so we have 'normal' cabinets and have simply planted mdf above to streamline it so we don't have a gap.  Even if I'd have had extra tall units, there would have been a smaller, scribed piece of kickplate or similar to finish it off to the ceiling.   There's more expensive ways of doing it, but I'm more than happy with ours.  

I'm not sure what their problem is.  There's never a situation where you have to have a gap.  If you've been quoted for a kitchen that doesn't have one, you shouldn't have one.