Amazon - prepaid label - not given a receipt/tracking from royal mail , help

Hi,

Hope I post in the correct section.

Basically,  I needed to return a defective item and requested for a replacement. I picked one of the options was to print the label in store (royal mail). At the till , the woman told me to scan the qr code on the machine and it printed a return label and told me there is no receipt/tracking number.

I am just concerned if the parcel goes missing then I dont have proof or comeback to say I have returned it. Please advise on what I should do? 

This is the first time I have not had a receipt as i usually would have one when returning via printing label at home but this time i decided to try print in store 


Thank you 

Comments

  • carly
    carly Posts: 1,405
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    Whenever I've done print in store at the post office I have received a till receipt showing the return address and weight of package.  Also, as soon as the package is scanned at the sorting office I get an email from Amazon confirming that the return is in progress. Never had a parcel go astray and I've sent a dozen or more over the last few years.
  • carly said:
    Whenever I've done print in store at the post office I have received a till receipt showing the return address and weight of package.  Also, as soon as the package is scanned at the sorting office I get an email from Amazon confirming that the return is in progress. Never had a parcel go astray and I've sent a dozen or more over the last few years.
    Thank you. I am not sure what to do as the place i went to is Royal mail. The women sounds lazy and couldn't be bothered so I didnt want to kick up a fuss to say give me a receipt 
  • custardy
    custardy Posts: 38,365
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    edited 1 December 2021 at 8:19PM
    carly said:
    Whenever I've done print in store at the post office I have received a till receipt showing the return address and weight of package.  Also, as soon as the package is scanned at the sorting office I get an email from Amazon confirming that the return is in progress. Never had a parcel go astray and I've sent a dozen or more over the last few years.
    Thank you. I am not sure what to do as the place i went to is Royal mail. The women sounds lazy and couldn't be bothered so I didnt want to kick up a fuss to say give me a receipt 
    Default is no receipt offered. If you ask for one you should be given a hand written POP.
    Label can be reprinted by RM if you present the QR, so you could get the tracking no. if required. I used to say to the customer to take a photo of the label for a quick method of getting the tracking no.
    If they did as they should and gave the item an 'acceptance 'scan then most times Amazon issue refunds on that scan though sometimes do wait for the return.

  • custardy said:
    carly said:
    Whenever I've done print in store at the post office I have received a till receipt showing the return address and weight of package.  Also, as soon as the package is scanned at the sorting office I get an email from Amazon confirming that the return is in progress. Never had a parcel go astray and I've sent a dozen or more over the last few years.
    Thank you. I am not sure what to do as the place i went to is Royal mail. The women sounds lazy and couldn't be bothered so I didnt want to kick up a fuss to say give me a receipt 
    Default is no receipt offered. If you ask for one you should be given a hand written POP.
    Label can be reprinted by RM if you present the QR, so you could get the tracking no. if required. I used to say to the customer to take a photo of the label for a quick method of getting the tracking no.
    If they did as they should and gave the item an 'acceptance 'scan then most times Amazon issue refunds on that scan though sometimes do wait for the return.

    Thank you. Amazon or RM is able to track via the QR scan code for history check? 
  • Update: spoke to Royalmail on social media and they have provided me a tracking number. 
  • Pennywise
    Pennywise Posts: 13,468
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    I've always been given a receipt when sending back Amazon parcels at our post office. 
  • custardy
    custardy Posts: 38,365
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    Pennywise said:
    I've always been given a receipt when sending back Amazon parcels at our post office. 
    Keep in mind the difference between RM and Post Office.
    The continued conflation simply adds to peoples confusion (trust me RM/PO staff have to explain it daily)
    What the PO do or do not means nothing when the OP dropped off with RM

  • Anyone help
    Im.in.the same position
    Iv used amazon for over 10 years
    Never had a problem with returns UNTIL NOW!!!

    Returned hedge trimmer
    Local.londis/post office
    Not sure if it was londis ie hermes / everi
    Or post office ttey both work at the same counter
    I  asked at the counter they stated 
    We dont provide receipts 
    As once the QR code is scanned onto the system
    It generates a return sequence
    Amazon receive a notification so does the  customer this acts as a electronic receipt 

    Im.making a claim under the  amazon a to z guarantee 

    We keep going around in.circles 
    Amazon want
    A courier name or tracking number
    To be able to pursue the case further 
    Without this information  tzey will.close the claim

    I assumed if i provided the origional generated Q R CoDE
    It would generate a duplicate receipt  from. Either the post office or everi
    GDPR  ruies may prevent hooding this info
    For longer than is reasonably necessary 

    Anyone gave any ideas
    Or am.i.on.the right tracks

    Thanks in advance for reading 
    Anthony johnson 



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