Amazon - prepaid label - not given a receipt/tracking from royal mail , help 1 December 2021 at 5:57PM in Ebay, auctions, car boot sales, post & parcels 7 replies 397 views

Kirito1012018

Hi,

Hope I post in the correct section.

Basically,  I needed to return a defective item and requested for a replacement. I picked one of the options was to print the label in store (royal mail). At the till , the woman told me to scan the qr code on the machine and it printed a return label and told me there is no receipt/tracking number.

I am just concerned if the parcel goes missing then I dont have proof or comeback to say I have returned it. Please advise on what I should do? 

This is the first time I have not had a receipt as i usually would have one when returning via printing label at home but this time i decided to try print in store 


Thank you 

carly

Whenever I've done print in store at the post office I have received a till receipt showing the return address and weight of package.  Also, as soon as the package is scanned at the sorting office I get an email from Amazon confirming that the return is in progress. Never had a parcel go astray and I've sent a dozen or more over the last few years.

Kirito1012018

carly said:

Whenever I've done print in store at the post office I have received a till receipt showing the return address and weight of package.  Also, as soon as the package is scanned at the sorting office I get an email from Amazon confirming that the return is in progress. Never had a parcel go astray and I've sent a dozen or more over the last few years.

Thank you. I am not sure what to do as the place i went to is Royal mail. The women sounds lazy and couldn't be bothered so I didnt want to kick up a fuss to say give me a receipt 

custardy

Kirito1012018 said:

carly said:

Whenever I've done print in store at the post office I have received a till receipt showing the return address and weight of package.  Also, as soon as the package is scanned at the sorting office I get an email from Amazon confirming that the return is in progress. Never had a parcel go astray and I've sent a dozen or more over the last few years.

Thank you. I am not sure what to do as the place i went to is Royal mail. The women sounds lazy and couldn't be bothered so I didnt want to kick up a fuss to say give me a receipt 

Default is no receipt offered. If you ask for one you should be given a hand written POP.
Label can be reprinted by RM if you present the QR, so you could get the tracking no. if required. I used to say to the customer to take a photo of the label for a quick method of getting the tracking no.
If they did as they should and gave the item an 'acceptance 'scan then most times Amazon issue refunds on that scan though sometimes do wait for the return.

Kirito1012018

custardy said:

Kirito1012018 said:

carly said:

Whenever I've done print in store at the post office I have received a till receipt showing the return address and weight of package.  Also, as soon as the package is scanned at the sorting office I get an email from Amazon confirming that the return is in progress. Never had a parcel go astray and I've sent a dozen or more over the last few years.

Thank you. I am not sure what to do as the place i went to is Royal mail. The women sounds lazy and couldn't be bothered so I didnt want to kick up a fuss to say give me a receipt 

Default is no receipt offered. If you ask for one you should be given a hand written POP.
Label can be reprinted by RM if you present the QR, so you could get the tracking no. if required. I used to say to the customer to take a photo of the label for a quick method of getting the tracking no.
If they did as they should and gave the item an 'acceptance 'scan then most times Amazon issue refunds on that scan though sometimes do wait for the return.

Thank you. Amazon or RM is able to track via the QR scan code for history check? 

Kirito1012018

Update: spoke to Royalmail on social media and they have provided me a tracking number. 

Pennywise

I've always been given a receipt when sending back Amazon parcels at our post office. 

custardy

Pennywise said:

I've always been given a receipt when sending back Amazon parcels at our post office. 

Keep in mind the difference between RM and Post Office.
The continued conflation simply adds to peoples confusion (trust me RM/PO staff have to explain it daily)
What the PO do or do not means nothing when the OP dropped off with RM