Horizon PCN - Changed wording on letter?

BizzyBeez

Ok so it seems my appeal has been rejected based on the initial appeal submission using the first stage guidance in blue as suggested.

Can someone please advise on next steps and is there is anything specific to the case given their responsebelow, or is this a standard wording reject?

Thanks again
Biz

Thank you for your recent correspondence concerning the above referenced Parking Charge Notice.

 
Review of your Appeal
The Parking Charge Notice was issued lawfully and in full and proper accordance with the Code of Practice issued by the British Parking Association (the ‘BPA’).
There are signs located at the entrance to, and within the car park that state the terms and conditions that apply when parking. Payment or validation for parking must be made for the full duration of the vehicles stay.  Our systems do not show any evidence of payment or validation made against this vehicle on the incident date.
 
The signs throughout the car park are clear and comply fully with the BPA’s prescribed rules and regulations.  When parking on private land, it is the driver’s responsibility to ensure they adhere to the terms and conditions of the car park concerned.
 
Given the above, and whilst we have considered your representations carefully, on this occasion your appeal has been rejected.
 
The Charge Amount and Methods of Payment
In good faith, Horizon will hold the charge at the current rate of £51.00 for a further 14 days from the date of this correspondence to allow you further time to pay.
There are a number of methods through which payment can be made including our 24 hour payment line: 0330 008 1610; or online at www.pay.horizonparking.co.uk.Alternatively, payment can be made via cheque made payable to Horizon Parking Ltd and posted to Horizon Parking Ltd, Finitor House, 2 Hanbury Road, Chelmsford, Essex, CM1 3AE. It is suggested that any postal payment is sent via a traceable method.
 
Additional Types of Appeal
You have now reached the end of our appeals procedure.  Although we have rejected your appeal, the Parking On Private Land Appeals (POPLA)provides an independent appeals service. To use this service, you must appeal to POPLA within 28 days of the date of this correspondence. For full instructions of how to appeal to POPLA, please visit their website at www.popla.co.uk.  If you would rather progress this matter by post, please contact our Appeals Office and we will send you the necessary paperwork.
 
Your POPLA reference number is XXXXXXXXX
 
Please be advised that if you elect  for independent arbitration of your case, you will be required  to pay the charge at the full amount and as such will no longer qualify for payment at the reduced rate. Please also be advised that POPLA will not accept an appeal where payment is made against the Parking Charge Notice in question.
We are required by law  to inform you that Ombudsman Services (www.ombudsman-services.org/) provides an alternative dispute resolution service that would be competent to deal with your appeal;  however ,  Horizon has not chosen to participate in their alternative dispute resolution service.  As such, should you wish to appeal then you must do so to POPLA as explained above.

1505grandad

Is this a clue?:-

"Additional Types of Appeal

You have now reached the end of our appeals procedure.  Although we have rejected your appeal, the Parking On Private Land Appeals (POPLA)provides an independent appeals service. To use this service, you must appeal to POPLA within 28 days of the date of this correspondence.

Coupon-mad

The NEWBIES thread already covers this.  What do you need to know that the POPLA section doesn't mention?  We are of course happy to review POPLA appeals once you've read that section.  What we can't do is reply from scratch to everyone individually as if there was no NEWBIES thread resource.

Can't see that attachment but we never need to see rejection letters.  All templates.

BizzyBeez

I have read the thread as best as I understand, and know that POPLA is the next stage of appeal.

What I am confused about, if for POPLA  I am building an appeal with various aspects of non-compliance which may extend beyond what was contained in my original appeal (only submitted Newbies blue template as advised), does this effect the appeal process with POPLA if they compare one appeal case to the other? (I assume Horizon would submit this as part of their evidence?)

KeithP

BizzyBeez said:

What I am confused about, if for POPLA  I am building an appeal with various aspects of non-compliance which may extend beyond what was contained in my original appeal (only submitted Newbies blue template as advised), does this effect the appeal process with POPLA if they compare one appeal case to the other? (I assume Horizon would submit this as part of their evidence?)

Simply doesn't happen.

Almost everyone does the blue text template appeal and when that fails they continue with the somewhat lengthy PoPLA appeal as described in the third post of the NEWBIES thread.

Obviously if you actually contradict a statement in your earlier appeal then the PPC will bring that to the attention of PoPLA, but otherwise you are inventing a problem that isn't there.

Coupon-mad

Your POPLA appeal can add anything you want.  For example I wrote one last week with ten points, to try to rescue it for a friend whose first appeal was just about the fact he'd paid the tariff.