Three Mobile Impossible to Cancel!
About two weeks ago, I ordered a new contract and phone from Three Mobile. After getting conflicting information and discovering that the customer service for Three is situated in India and spending about three hours to-and-fro-ing via live chat. I was told to refuse the delivery of the phone from the DPD courier. Well, as they frequently do, DPD tried to deliver to the wrong address. I informed Three of this and they just could not get that the address is different.
Is there a UK address I can email to cancel my order and get a refund sorted please?
Is there a UK address I can email to cancel my order and get a refund sorted please?
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I assume you have signed up for eg a 24 month contract. What do the T&C say about cancellation? I think it is normally 14 days but not sure.
Could you ask DPD deliver to alternative address?
Not a good experience so far. Good luck in yours.
If you have a question then you should start a new thread.