Orange direct debits

neilloffhagen

Hi,

Not sure if this is the right forum to post this question in but wasn't sure where else yo popsot it. Have been with Orange for my mobile phone for over 10 years now. Couple of months back noticed that I was bring charged for some TV service. called them up and they agreed to stop the service charge and reimburse me for the months I'd been charged. Was expecting this months bill to be significantly lower. Don't normally go much over the £35.00 monthly charge. However I didn't get reimbursed so the bill was as same as usual and put me over my arranged overdraft. Also this month for some strange reason didn't get a bill in the post from Orenge, so had thought they might be delaying payment foe some reason. Mentioned this when I called up. I mentioned to them that I thought is was a leagl obligation to let customers know when they were going to deduct money from thier bank account. the person on the phone said there was no such legal obligation as they take the money out the same day each month. But then I'm thinking that might be the case if the payment is a set regular amonut but if it's a phone bill which changes each month surely they should let you know. Is this a legal requirement or am I misinformed?
It's just frustrating after getting things inside the overdraft for sometime and wanting to reduce it that here comes another possible charge. I've claimed back the 6 years worth already and don't want to have to go pleading on the phone for potential charge not to be made.

Many thanks,

Neil.

proplusplus

if there is a legal requirement, it would be to let you have a chance to know what the bill amount is.

there are 4 ways to find this out.

1) your bill
2) your online account
3) Automated system (IVR)
4) Customer services (ask them)


DD is on a set day each month, and it will vary month to month according to your spend. Standing order is a pre-determined amount and will therefore not vary unless you make provisions otherwise.
the TV sub would only be signed up via you handset. either yourself accidentally, or someone else would have done it - hence why it is on your bill.

any credits can only be applied to your next bill. DD payments are sent to your bank on production of your bill. if you are not happy with the amount, you can cancel your DD and wait for the credits to be applied inline with your next billing date. (hence why a DD typically comes out 15days after your bill is produced)

if you didnt get your bill, then that's unlucky, but there are other ways to find out the amount. i appreciate that you feel you were incorrectly charged, but all the same it is naive to think that not receiving a bill means you dont have to pay anything.

proplusplus