AVRO Energy Credit & Octopus Energy shenanigans

cheapskate1983

Unfortunate for me, I'm one of the customers who had credit with AVRO Energy to the sum of £400+. Despite having proof Octopus energy claim that I have zero credit and claim I owe them money. 

It is my understanding that when a company purchases the bankruptcy debt of another company it is also liable to previous liquidity providers (customers).

Can Octopus force me through the courts to pay them? Or can I mount a reasonable defence and show that Octopus Energy are in the wrong? And they actually owe me money. 

oliverbrown

Does the credit you have with Avro show on the Avro control panel?

cheapskate1983

oliverbrown said:

Does the credit you have with Avro show on the Avro control panel?

It does indeed. I have taken lots of screenshots. 

oliverbrown

cheapskate1983 said:

It does indeed. I have taken lots of screenshots. 

Then it sounds like you can mount a reasonable defence!

Although, rather than waiting for court, I would approach the energy ombudsman.

meinnit

Maybe the credit been used to pay the final bill from Avro and usage up to date?

youravinalarrrf

The obvious question is have you had your final bill yet?

Is it available to download from https://www.avroenergy.co.uk/ or https://assets.avroenergy.co.uk/Default.aspx or is it available on your Octopus Dashboard?

cheapskate1983

youravinalarrrf said:

The obvious question is have you had your final bill yet?

Is it available to download from https://www.avroenergy.co.uk/ or https://assets.avroenergy.co.uk/Default.aspx or is it available on your Octopus Dashboard?

haven't had any. 

cheapskate1983

oliverbrown said:

cheapskate1983 said:

It does indeed. I have taken lots of screenshots. 

Then it sounds like you can mount a reasonable defence!

Although, rather than waiting for court, I would approach the energy ombudsman.

Ye I was thinkin about doing that. I got 13 grand out of Eon last time they tried to scam me. 

QrizB

cheapskate1983 said:

It is my understanding that when a company purchases the bankruptcy debt of another company it is also liable to previous liquidity providers (customers).

That, however, isn't what has happened here, which rather undermines the rest of your argument. Octopus hasn't purchased anything from Avro. You really need to read up on the Supplier of Last Resort process.

cheapskate1983 said:

Unfortunate for me, I'm one of the customers who had credit with AVRO Energy to the sum of £400+. Despite having proof Octopus energy claim that I have zero credit and claim I owe them money.

If you were an AVRO customer and haven't changed supplier, you are now an Octopus customer. You have a contract with Octopus and are liable for the cost of energy supplied by them.

cheapskate1983 said:

Can Octopus force me through the courts to pay them? Or can I mount a reasonable defence and show that Octopus Energy are in the wrong? And they actually owe me money. 

Yes, they can take you to court if you don't pay your bills and owe them money. Have they threatened to do so, it seems pretty early for that? Or are you just making noise on the forum for the sake of it?

youravinalarrrf

cheapskate1983 said:

youravinalarrrf said:

The obvious question is have you had your final bill yet?

Is it available to download from https://www.avroenergy.co.uk/ or https://assets.avroenergy.co.uk/Default.aspx or is it available on your Octopus Dashboard?

haven't had any. 

Then you have no proof at all and it could be a few weeks before you have access to your final Avro bill which will show the true financial position of your account.

cheapskate1983

QrizB said:

cheapskate1983 said:

It is my understanding that when a company purchases the bankruptcy debt of another company it is also liable to previous liquidity providers (customers).

That, however, isn't what has happened here, which rather undermines the rest of your argument. Octopus hasn't purchased anything from Avro. You really need to read up on the Supplier of Last Resort process.

cheapskate1983 said:

Unfortunate for me, I'm one of the customers who had credit with AVRO Energy to the sum of £400+. Despite having proof Octopus energy claim that I have zero credit and claim I owe them money.

If you were an AVRO customer and haven't changed supplier, you are now an Octopus customer. You have a contract with Octopus and are liable for the cost of energy supplied by them.

cheapskate1983 said:

Can Octopus force me through the courts to pay them? Or can I mount a reasonable defence and show that Octopus Energy are in the wrong? And they actually owe me money. 

Yes, they can take you to court if you don't pay your bills and owe them money. Have they threatened to do so, it seems pretty early for that? Or are you just making noise on the forum for the sake of it?

Thats quite some allegation. Here is some proof to show they owe me money.