Faulty Vehicle - Diagnosed early, misguided by dealership

TonyMMM

The original fault may have been fixed with a transmission fluid change  ... first thing to check when any auto fault comes up.

knightstyle

Did they say it had full service history?  If so when was the gearbox oil changed?  Check with the manufacturer schedule as well.  If the oil has not been changed properly that can, probably did, cause the problem.  IMO it should have been done twice by now and using the above have another go at the garage.
Owners and garages often miss doing this as it is an expensive job.

OllieSiSiSi

Yeah, I'd like to think so but they didn't even wanna bother. Given what I know about the issue, it wouldn't have worked.

pinkshoes

OllieSiSiSi said:

Aylesbury_Duck said:

I think the finance company will take the same stance as the dealer, I'm afraid.  They're not going to want to assume liability for something that's inconclusive.

You should get the car to a trusted, independent mechanic for a proper diagnosis.  At the moment you have a suspected problem but it's not confirmed.  If you're going to get anything out of the dealer you need a diagnosis and an estimate of repair costs. And stop driving the car, you're almost certainly compounding the problem every time you drive it.

That's a vicious circle, I'd have to drive it to Ford to get it confirmed. Lol.

Don't be pedantic.

Take the car to a trusted mechanic to get a DIAGNOSIS.

If you can get the mechanic to prove that the fault would have been present at the time of purchase and that was indeed the fault that you highlighted to the dealer who fobbed you off, THEN you have a point to start pushing from.

Until you have a diagnosis and proof that this fault existed when you bought it and 5000 miles ago, then you are going to struggle with this.

Aylesbury_Duck

OllieSiSiSi said:

born_again said:

OllieSiSiSi said:

Thank you for your response. I can very much see what you mean which is definitely some responsibility on my part.

This is the first vehicle I've bought on finance and didn't do any major digging when I first had issues as I felt the dealership would steer me right being that's what they're in the business of. I had no choice but to drive it home the first time as I couldn't afford to have paid for recovery so I would have been stuck in Wales. If I had arranged recovery they'd have probably refused anyway as once the engine had stopped and restarted, the issues disappeared as did the error code as I had it plugged in to diagnostics once I got back. 

I carried on driving after the first revisit to the dealer as he said that it's down to the age and mileage, nothing else. So he misdiagnosed and misguided me. Any actual decent mechanic would've known this is a common fault with the car which I have only learned myself recently having looked more at the problems.

That covers a multitude of sins. At 93K it could mean that the autogearbox was on its way out, which is a wear & tear part.

TBH. What he said was not a diagnosis, merely a comment on a car of that age.

This might be one for posting on a ford forum to get their advice on if there is a known issue.

Wear and tear is fine but the car should have lasted more than 7 months either way.

It has.  Its lasted seven years and other than what looks like the eventual wearing-out of transmission parts, it's still a viable vehicle.

Aylesbury_Duck

OllieSiSiSi said:

Aylesbury_Duck said:

I think the finance company will take the same stance as the dealer, I'm afraid.  They're not going to want to assume liability for something that's inconclusive.

You should get the car to a trusted, independent mechanic for a proper diagnosis.  At the moment you have a suspected problem but it's not confirmed.  If you're going to get anything out of the dealer you need a diagnosis and an estimate of repair costs. And stop driving the car, you're almost certainly compounding the problem every time you drive it.

That's a vicious circle, I'd have to drive it to Ford to get it confirmed. Lol.

No, it's not.  You can drive it (carefully and slowly) to a local independent garage, or if that's not practical or is more than a few miles, a decent garage will collect it.  You need a mechanic's verdict, it doesn't need to be seen by a Ford dealer. 

Ectophile

You need to find a garage that understands automatic gearboxes. The fix may be a good service and new transmission fluid. Or it may not.

born_again

On of the things the consumer rights mentions in relation to car problems is:

be of satisfactory quality (taking into account its age and mileage)

https://www.which.co.uk/consumer-rights/advice/the-car-i-bought-has-a-problem-what-are-my-rights-aAnMC5b0ZzJb

So a Autobox with 93K on it is something that is going to be at risk of having issues.

As others have said. Take it to a trusted independent (if you do not know any, then ask friends etc or local facebook group) You should get a report, but it will cost you. But they can also give you a price for repair.
You can then make a decision on which is the best way forward.