Mytrip

Steppies

Looks like I'm not the only one however mine is insignificant compared to some.
This is not about the money as its a small amount but the principal is paramount.
Bought flight package from Mytrip, Edinburgh to Copenhagen return, outward journey was Easyjet, inward was Norwegian Air. Easyjet cancelled there flight, so found other
carrier for outward journey, got email from Mytrip to either contact Easyjet myself or they would do it ( Handling fee £30.00 ) I decided to do it, all went well and after one week
I phoned Easyjet who said they refunded my money to Mytrip ( £97.98p ). I then contacted Mytrip and told them that there account had been debited the refund amount and could I receive my refund for the outward journey only. Around a month later I received my refund which was £58.35p, wait a mo, £58.35 + £30.00 ( handling fee ) = £88.35.
Therefore refund was £97.98 - £88.35 = £9.63 of a shortfall. Surely there was some explanation for this, now the fun starts, numerous emails and phone calls over a two month period and still none the wiser where this money went, the best they have come up with is add-on fees, support packages, cancellation policies and carriers taxes however they
are not willing to itemize these so called add-ons which come to £9.63p. Yesterday I got an email to phone this number, I said here we go, an answer perhaps, it was a voice mail answer machine. Imagine if they did this with all flight cancellations, a nice little earner indeed for the Customer Support Department.
No point in stopping now, anyone got any idea's where to go forward in this matter. Thanks, Stevie.

Alan_Bowen

You are of course correct, collecting nice little sums such as £30 here and £10 there makes mytrip, and its associated company gotogate.com a nice little earner, so nice it was sold yesterday for $1.83 billion to the US owners of Booking.com!

The company is based in Sweden so legal action, even if contemplated, is a non-starter, if I were to hazard a guess, the difference is currency variations, I doubt Easyjet would want to be paid in Swedish Kroner for a flight from Edinburgh. It is rarely a good idea to book low-cost airlines through travel agencies, even less so those based abroad and as they earn no commission from the airline, they have to sting you some other way.

In reality, I doubt you will ever reach a definitive answer and I appreciate you are looking at it as a matter of principle, but at times principals cost either in time or money and unless someone else has a better idea I would put it down to experience and make sure you check reviews before booking next time

Steppies

Have flown a considerable amount in my time and this is the first time I have went down the route of booking through a 3rd party, and last. Normally direct with the carrier for me however this was a 1 day trip plus the timings were spot on. Thanks for the info.

linznhs

I booked a round trip via MyTrip consisting of 3 flights. Easyjet cancelled the first leg of the 3-flight trip and offered me an alternative late evening flight but the time was unsuitable for personal and practical reasons. 

 MyTrip will not authorise the refund without a £30 penalty - even though none of this is my fault. I did not cancel anything, Easyjet did. 

I've been in email correspondence with both easyjet and mytrip for over 4 weeks and I can't get any resolution I am raising it with credit card company but they haven't got back. Is there any way to get my money back?   Would Trading Standards be interested in this? 

linznhs

P.S. Aren't Easyjet liable for the £30 penalty?

k3lvc

I've been in email correspondence with both easyjet and mytrip for over 4 weeks and I can't get any resolution I am raising it with credit card company but they haven't got back. Is there any way to get my money back?   Would Trading Standards be interested in this? 

P.S. Aren't Easyjet liable for the £30 penalty?

As per others similar posts you chose to use MyTrip and contracted with them rather than Easyjet - as you've found all is good is it goes well but if it goes badly MyTrip invoke the T&C's you signed up to and start eating away at any refund for the work they're doing on your behalf (and £30 doesn't cover an awful lot of time in terms of overheads)

So no, Trading Standards are unlikely to be be interested and no again, Easyjet have refunded their part to the ticket purchaser - any issue you have is with MyTrip but you agreed to pay this when you booked the ticket

soolin

linznhs said:

P.S. Aren't Easyjet liable for the £30 penalty?

Why? Easyjet didn't arrange the booking via a third party. If OP had booked with easyjet then they would get a full refund - instead the refund will go to MyTrip who can deduct their admin costs.

Caz3121

linznhs said:

P.S. Aren't Easyjet liable for the £30 penalty?

EasyJet will refund in full to the card that made the payment
Not MyTrips fault the flight is cancelled and they will need to process the refund from the airline and process the payment to you. Third parties charge for doing work
Appendix 2 in the terms and conditions that you confirmed you had read and agreed to states "Refund following airline cancellation: 30 GBP per booking"
It still applies even if you chose to tick the box agreeing without actually reading
Third party fees can be avoided by booking direct with the airline (MyTrip's £30 is actually one of the cheaper fees)
Card Company and Trading Standards will not be interested in charges that you agreed to being charged. Your loss of £30 is a cheap lesson on not using third parties in the future to book flights - and if tempted by a third party, make sure you understand how they operate and read the t&cs

onashoestring

linznhs said:

 MyTrip will not authorise the refund without a £30 penalty - 

It’s not a penalty,  it’s the admin fee that Mytrip charge for processing the refund . You agreed to this when you purchased the flights with my trip. ( it’s in their T&Cs )