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Consumer Rights on Returns
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user1977 said:zoob said:Any consumer rights in this instance apply with the retailer and the original purchaser
Not sure if CRA 2015 is transferable after death0 -
unforeseen said:user1977 said:zoob said:Any consumer rights in this instance apply with the retailer and the original purchaser
Not sure if CRA 2015 is transferable after death0 -
Thank you very much for your help and advice by the way....Would the sales contract start at point of order, or delivery? and would this make a difference if we were trying to cancel, due to the unforeseen, but rapidly declining health of my Grandmother?Surely, if they were notified prior to delivery of the pending issue as unfortunate as that may be for them, they cant insist on delivering and then say, no - sorry cant return it. They knew of this potential predicament. And what would have happened if we had refused the redelivery? would they have dumped it outside the retirement flat.0
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Refusing delivery would have been your best course of action.
The delivery company are bound to take it back from whence it came.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
DazzerLexus said:Thank you very much for your help and advice by the way....Would the sales contract start at point of order, or delivery? and would this make a difference if we were trying to cancel, due to the unforeseen, but rapidly declining health of my Grandmother?Surely, if they were notified prior to delivery of the pending issue as unfortunate as that may be for them, they cant insist on delivering and then say, no - sorry cant return it. They knew of this potential predicament. And what would have happened if we had refused the redelivery? would they have dumped it outside the retirement flat.0
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Ditzy_Mitzy said:DazzerLexus said:Thank you very much for your help and advice by the way....Would the sales contract start at point of order, or delivery? and would this make a difference if we were trying to cancel, due to the unforeseen, but rapidly declining health of my Grandmother?Surely, if they were notified prior to delivery of the pending issue as unfortunate as that may be for them, they cant insist on delivering and then say, no - sorry cant return it. They knew of this potential predicament. And what would have happened if we had refused the redelivery? would they have dumped it outside the retirement flat.0
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DazzerLexus said:Thank you very much for your help and advice by the way....Would the sales contract start at point of order, or delivery? and would this make a difference if we were trying to cancel, due to the unforeseen, but rapidly declining health of my Grandmother?Surely, if they were notified prior to delivery of the pending issue as unfortunate as that may be for them, they cant insist on delivering and then say, no - sorry cant return it. They knew of this potential predicament. And what would have happened if we had refused the redelivery? would they have dumped it outside the retirement flat.
Statutory rights however are note necessarily tied to the date that the contract is bound.
I'll health etc is unlikely to be a get out clause in itself, if she was no longer of sound mind at the time of placing the order the contract may not be binding on her but given she already performed her duties under the contract (making the payment) then its not helpful.
At the end of the day have the conversation with the retailer and point out that she is deceased so has no need for the item. I suspect most companies would be reasonable in the circumstances but given their line of business is may happen to them more than most and so perhaps they cannot afford to be more generous.0 -
DazzerLexus said:Thanks, but who should I go to next? It was not paid on credit card, was a bank card over the phone... other wise i would be contacting them.Also, can they run the clock down? i contacted them two weeks friday...they know my intentions but can they sit tight until 14days had passed?I hate the fact that they have not even try to resolve this.
Credit or debit makes no difference. There is no right under card regulations for change of mind.
Maybe try raising it with CEO of CareCo and see how that goes. Google brings up the name.Life in the slow lane0 -
I'm sorry for your loss, Darren.
Similar issues crop up from time to time on the Death and Probate pages in Life & Family where people have bought cars, boats, even houses shortly before death.
In general contracts are not voided by the death of either party. I believe that this bed, like the rest of your grandmother's furniture and other possessions, now forms part of her estate. If she left a will all will be distributed according to her wishes, otherwise according to the rules of intestacy .
As born_again suggests, her administrators or beneficiaries can approach CareCo but they shouldn't actually do anything with the bed just yet until probate is sorted.0 -
Thank you all for your help.
I really appreciate it.
Darren0
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