Wrongly advertised product by Amazon warehouse

powerful_Rogue

Mnoee said:

powerful_Rogue said:

Amazon warehouse can be a gamble, and in my opinion through no fault of Amazon.

Clearly someones bought the expensive handset from Amazon, swapped it with the cheaper model they have bought elsewhere and then returned it for a refund.

If only Amazon had the technology to open a box and check its contents. Maybe they should order some box cutters from themselves. 

I've had similar happen twice and given up on warehouse deals - having to take often bulky items to a drop off point or wait in for a courier while being annoyed about missing a bargain isn't my idea of fun. 

Or if only the human race was more honest.

sheramber

It's strange that the forst wrong return is not picked up the second one is.

Or do they still put the wrong item back into stock?

Totalmusic

Hi all, sorry to have maybe not explained it properly. The item is an audio interface for music recording - I work in SEN as a music therapist and use these to make recordings with my students. Also, the box the item came in is for the lower spec model, but Amazon themselves have labelled it incorrectly on their label - hopefully the photos show that this is an error by Amazon, not someone returning something incorrectly.  They listed it as an 1824 and priced it as more than the 1810 brand new, so I believed I was getting the 1824. Isn’t this a case for wrongful advertising?

I understand that they can’t give me what they don’t have, but I will only get less than £200 back - at the time I bought it, it was listed at £298 but I had 30% discount and used some credit that I had. A brand new 1810 costs £281 and an 1824 (what was advertised and what I wanted) is £369. I’m seriously out of pocket in real terms if I take the refund as I couldn’t afford either… I feel cheated 

Ergates

Whilst that is clearly Amazon's fault, and will be understandably frustrating - I'm still not clear on how you'll be out of pocket?

You paid x for the item.  If you reject it as "not as described" then surely you'll get x back - the amount you spent in the first place?  (Obviously assuming Amazon accept the return etc etc).

You'll not have the item you wanted, but you'd have your money back - so you'll be back to the situation  you were in before you placed the initial order.

Totalmusic

Ergates said:

Whilst that is clearly Amazon's fault, and will be understandably frustrating - I'm still not clear on how you'll be out of pocket?

You paid x for the item.  If you reject it as "not as described" then surely you'll get x back - the amount you spent in the first place?  (Obviously assuming Amazon accept the return etc etc).

You'll not have the item you wanted, but you'd have your money back - so you'll be back to the situation  you were in before you placed the initial order.

I've offered to return the item and pay £71 to upgrade from the advertised price for the warehouse price to the brand new price, so I get what I wanted, but apparently this can't happen.  Yes, I could get the money back, but this means I've lost out on the 30% discount that I used when I ordered it.  I have offered to keep the 1810 model but to have a refund for what the 1810 would have been priced at if it were on the warehouse site, but they have told me they can't do that either.  I have paid more than what I should have done for the 1810 warehouse model, which is what I have.  If I return the 1810, I can't afford even a warehouse model of either version unless they honour the 30% off still.

Alderbank

Totalmusic said:

I ordered a product from Amazon warehouse and had 30% discount on top due to a special offer advertised by MSE. 

You bought a product which was not as described. They have offered to take it back and give you a full refund which is as per your statutory rights.
So this thread is really about the terms and conditions of that special offer?
You would still like to claim that discount but for some reason you can't?

What was the offer, what were the terms and conditions and what have Amazon said about redeeming the offer?

Jenni_D

Totalmusic said:

Ergates said:

Whilst that is clearly Amazon's fault, and will be understandably frustrating - I'm still not clear on how you'll be out of pocket?

You paid x for the item.  If you reject it as "not as described" then surely you'll get x back - the amount you spent in the first place?  (Obviously assuming Amazon accept the return etc etc).

You'll not have the item you wanted, but you'd have your money back - so you'll be back to the situation  you were in before you placed the initial order.

I've offered to return the item and pay £71 to upgrade from the advertised price for the warehouse price to the brand new price, so I get what I wanted, but apparently this can't happen.  Yes, I could get the money back, but this means I've lost out on the 30% discount that I used when I ordered it.  I have offered to keep the 1810 model but to have a refund for what the 1810 would have been priced at if it were on the warehouse site, but they have told me they can't do that either.  I have paid more than what I should have done for the 1810 warehouse model, which is what I have.  If I return the 1810, I can't afford even a warehouse model of either version unless they honour the 30% off still.

If the 1810 was never offered as a warehouse deal, how can you know what price it would have been offered at?

You've already said that the normal Amazon price for it is £285, so you've already got an £85 discount anyway.  

Ergates

Totalmusic said:

Ergates said:

Whilst that is clearly Amazon's fault, and will be understandably frustrating - I'm still not clear on how you'll be out of pocket?

You paid x for the item.  If you reject it as "not as described" then surely you'll get x back - the amount you spent in the first place?  (Obviously assuming Amazon accept the return etc etc).

You'll not have the item you wanted, but you'd have your money back - so you'll be back to the situation  you were in before you placed the initial order.

I've offered to return the item and pay £71 to upgrade from the advertised price for the warehouse price to the brand new price, so I get what I wanted, but apparently this can't happen.  Yes, I could get the money back, but this means I've lost out on the 30% discount that I used when I ordered it.  I have offered to keep the 1810 model but to have a refund for what the 1810 would have been priced at if it were on the warehouse site, but they have told me they can't do that either.  I have paid more than what I should have done for the 1810 warehouse model, which is what I have.  If I return the 1810, I can't afford even a warehouse model of either version unless they honour the 30% off still.

OK, so it's an opportunity cost rather than an out of pocket expense.

Whilst I can appreciate that will be very annoying, I don't think consumer protection laws will help you here.  If it were a smaller and/or "nicer" company you were dealing with, you might have been able to persuade them to be flexible, but given it's the faceless rigid monolith of Amazon you're dealing with I doubt you'll get anywhere.

Totalmusic

If the 1810 was never offered as a warehouse deal, how can you know what price it would have been offered at?

You've already said that the normal Amazon price for it is £285, so you've already got an £85 discount anyway.  

It would have been offered at a price lower than the price of a brand new one, that’s for sure- I have a returned, open box product. I’m stuck as I’ve got a product I didn’t want and, without the discount, would have paid more for it.

seemingly I have no rights to get what was advertised or to use that as credit with the discount still honoured to upgrade to a brand new model. All I want is the advertised product using the discount that was offered that weekend- a discount I only knew about because it was promoted by MSE. Amazon have made a mistake and won’t compensate me in anyway other than get my money back or to have a product that I paid for with less discount than was available that weekend… I just want the model that I believed I entered into a contract to purchase.

Ergates

Totalmusic said:

If the 1810 was never offered as a warehouse deal, how can you know what price it would have been offered at?

You've already said that the normal Amazon price for it is £285, so you've already got an £85 discount anyway.  

It would have been offered at a price lower than the price of a brand new one, that’s for sure- I have a returned, open box product. I’m stuck as I’ve got a product I didn’t want and, without the discount, would have paid more for it.

seemingly I have no rights to get what was advertised or to use that as credit with the discount still honoured to upgrade to a brand new model. All I want is the advertised product using the discount that was offered that weekend- a discount I only knew about because it was promoted by MSE. Amazon have made a mistake and won’t compensate me in anyway other than get my money back or to have a product that I paid for with less discount than was available that weekend… I just want the model that I believed I entered into a contract to purchase.

You have no *right* to that, no.   You have a right to the item you ordered OR a refund - Amazon get to choose, and they've chosen refund.

Consumer rights legislation doesn't cover lost opportunities.