Ryanair Flight Change Fee

Hi all - my first post! (waves)

I booked a flight to Dublin back in May 2020. Recently I have had an operation which has lead me being unfit to fly, their policy is 10 days post operation. I asked for a refund to which I was refused, so then I asked to change flights. I was quoted £180 to change the flights, which is more than I paid for them!
I have been polite at all times when asking for help via Twitter, Email, Phone and their Website which has got me nowhere. I have travelled many times with Ryanair but this seems to not come into their way of thinking when it comes to customer sericve.
Can anybody help?

Comments

  • JGB1955
    JGB1955 Posts: 3,790 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    You need to claim on your travel insurance.
    #2 Saving for Christmas 2024 - £1 a day challenge. £325 of £366
  • Westin
    Westin Posts: 6,251 Forumite
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    I would agree. This sounds like a travel insurance claim if a new medical condition has prevented you from flying.  I am afraid this is not a RyanAir issue but nice to hear that they have nevertheless extended to you the option to reschedule your flight to a later date (paying any fare difference).
  • Caz3121
    Caz3121 Posts: 15,789 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Flixo84 said:
     then I asked to change flights. I was quoted £180 to change the flights, which is more than I paid for them!
    Ryanair change fees 
    "If you make changes online the fee will be €/£45 per passenger, per one way flight. If you contact our reservation centre to make a change or ask for the change at our ticket desk at the airport, the fee will be €/£60 per passenger, per one way flight."
    I would assume then that the new flights are more expensive making the £180 total.
    It can often be cheaper buying new tickets but agree your travel insurance is likely to be the best place to contact.
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