Going abroad to visit sick family members whilst on UC

Princess_x

I’m asking this question for my parents. 

They both have family living abroad and at present, one of my mum’s brothers and one of my dad’s brothers are currently very sick.  

Both my parents planned on staying with their respective families for at least a month. 

What is the likelihood that they’ll still be paid their UC, considering that the purpose is not a holiday? Also, what’s the process of letting the job centre know? Via journal or phone call? 

Info that may be relevant:

My dad currently works but is on a zero hours contract and my parents have a joint UC claim. 

TIA

calcotti

If they are out of the country for a month they will not be entitled to UC.
If they are out of the country for less than a month they can continue to get UC but still have to meet the conditions laid out in their Claimant Commitments whatever those may be (evidence of job search etc.) unless the Work Coach agrees to a temporary relaxation.
They can let JobCentre know through journal.

NedS

As @calcotti says, they must notify on their journal the date they plan to leave the UK and the date they plan to return. If they are out of the country for more than 1 month then their UC claim will close as they are not entitled to claim. They can of course make a new claim when they return.

Princess_x

calcotti said:

If they are out of the country for a month they will not be entitled to UC.
If they are out of the country for less than a month they can continue to get UC but still have to meet the conditions laid out in their Claimant Commitments whatever those may be (evidence of job search etc.) unless the Work Coach agrees to a temporary relaxation.
They can let JobCentre know through journal.

NedS said:

As @calcotti says, they must notify on their journal the date they plan to leave the UK and the date they plan to return. If they are out of the country for more than 1 month then their UC claim will close as they are not entitled to claim. They can of course make a new claim when they return.

Thank you! I let them know and they said that as soon as things are more finalised, they will let the job centre know.