Return bags rip-off?

sarah1972

Bagbad said:

Mnoee which supermarkets don't use bags please? I do have bags for life but I can't give them to Morisons for my online order, obviously. It might only be 10p here and there but £1 a week is £52 a year - multiply that by the number of deliveries they do....I mean if it's even into the thousands and I suspect it's more....It's actually a good boost to their profits. So yes, I'd like to have a supermarket that doesn't use bags for home deliveries if you could let me know I'd be grateful. Glad the booze survived PLFRD

You can choose to go bagless usually if it’s a store that still uses bags. 

I just had a Morrisons delivery today and as always, no bags. 

I also use Tesco, Asda & Sainsburys and don’t have bags from them either. 

sarah1972

Bagbad said:

We have weekly deliveries from one of the big supermarkets. Every single week, we are charged for more bags than we are given. Today, 12 items came in 6 bags and we were charged for 24 bags. We tell the driver who knocks the bags off the bill, or we do it online afterwards. It's maybe £1 per week but I wonder if all the supermarkets do it, and how much they make annually from these small amounts that I am sure go unnoticed by many online shoppers.

Never known a supermarket charge per bag? In the days when I used to get deliveries bagged, it was only ever a one of charge regardless as to how many bags you have? 

pumpkin89

sarah1972 said:

Never known a supermarket charge per bag? In the days when I used to get deliveries bagged, it was only ever a one of charge regardless as to how many bags you have? 

Ocado has always charged per bag.  Most other supermarkets used to charge a flat rate of 40p - this was based on an average of 8 bags used per order.

The government increased the charge (in England) from 5p to 10p per bag back in May, and I'm pretty sure they removed the option of charging a flat rate at the same time.

sarah1972

pumpkin89 said:

sarah1972 said:

Never known a supermarket charge per bag? In the days when I used to get deliveries bagged, it was only ever a one of charge regardless as to how many bags you have? 

Ocado has always charged per bag.  Most other supermarkets used to charge a flat rate of 40p - this was based on an average of 8 bags used per order.

The government increased the charge (in England) from 5p to 10p per bag back in May, and I'm pretty sure they removed the option of charging a flat rate at the same time.

pumpkin89 said:

sarah1972 said:

Never known a supermarket charge per bag? In the days when I used to get deliveries bagged, it was only ever a one of charge regardless as to how many bags you have? 

Ocado has always charged per bag.  Most other supermarkets used to charge a flat rate of 40p - this was based on an average of 8 bags used per order.

The government increased the charge (in England) from 5p to 10p per bag back in May, and I'm pretty sure they removed the option of charging a flat rate at the same time.

Ah yes! I always give them more back so never pay for their bags but I see your point x 

maisie_cat

PLRFD said:

I did my first online Morrisons delivery last week i stocked up on grog for Christmas I got 2x1litre bottles of Jim Beam 2 bottles of Advacaat and 1litre of Sherry all in one bag with tops sticking out of holes in 3 places I also got a packet of sausage in a separate bag and a packet of diced beef in another bag,the guy said careful with that one it may give way,I said which one the sausage but the sarcasm was lost on him he muttered something about next time return the bags and get a refund for them ? The bottles of grog barely made it into the kitchen before the bag disintegrated.

Our Morrisons doesn't do bags

GaleSF63

sarah1972 said:

Bagbad said:

We have weekly deliveries from one of the big supermarkets. Every single week, we are charged for more bags than we are given. Today, 12 items came in 6 bags and we were charged for 24 bags. We tell the driver who knocks the bags off the bill, or we do it online afterwards. It's maybe £1 per week but I wonder if all the supermarkets do it, and how much they make annually from these small amounts that I am sure go unnoticed by many online shoppers.

Never known a supermarket charge per bag? In the days when I used to get deliveries bagged, it was only ever a one of charge regardless as to how many bags you have? 

Waitrose used to, - 5p per bag -  but changed a few years ago, (and now don't provide bags at all). 

PLRFD

maisie_cat said:

PLRFD said:

I did my first online Morrisons delivery last week i stocked up on grog for Christmas I got 2x1litre bottles of Jim Beam 2 bottles of Advacaat and 1litre of Sherry all in one bag with tops sticking out of holes in 3 places I also got a packet of sausage in a separate bag and a packet of diced beef in another bag,the guy said careful with that one it may give way,I said which one the sausage but the sarcasm was lost on him he muttered something about next time return the bags and get a refund for them ? The bottles of grog barely made it into the kitchen before the bag disintegrated.

Our Morrisons doesn't do bags

Yesterday I got an email from Morrisons asking to complete a survey about the service so I mentioned the bag thing in the comments box I think it’s just generic so not expecting a specific reply about it but if I do I will post it here.

peter_333

I just had my first ever Ocado order delivered.  Was charged for 6 bags, but the order showed up in 3 (which was more than enough for the number of items). I had an online chat with one of their customer service team, who said the system, "intelligently estimates the number of bags needed, but sometimes it gets it wrong".

They happily refunded the cost of the extra bags (not that I was too fussed about £0.30).  But if they routinely overestimate the number of bags needed by such a big margin, they must be making a fair bit of profit out of that every year.  Would be interesting to see a summary from them on how many bags they charge for versus how many they actually use.

GingerTim

I doubt it makes much difference as customers just as readily overestimate the number of bags they return return (Ocado drivers don't check the number you tell them unless, I guess, if you tried to say you were returning double the number you actually were).

UnicornSaver92

If you are shopping with Morrisons, once payment has been processed you can request a refund and there is an option there for incorrect bag quantity.