Virgin Media Help!

JamieH1993

Hi,

For the past 4 months we have had 4 technicians out due to major faults with Virgin Media broadband. When we contacted them recently about this and made a complaint they told us in no certain terms it is our fault and they are going to start charging for technicians to come out.

I have been floating around the idea of switching to Virgin Business Broadband as that seems more stable and I'm loosing valuable work chasing up Virgin residential. What can I do as I'm stuck in a contract for another 14 months and they've threatened with Early Disconnection Fees?

Cheers,
Jamie

Bradden

Do you know what Virgin think you've been doing to create these faults? I'd look into that first.. changing supplier may not improve things if it really is beiong caused by you.

JamieH1993

Bradden said:

Do you know what Virgin think you've been doing to create these faults? I'd look into that first.. changing supplier may not improve things if it really is beiong caused by you.

The super hub 3 reboots up to 3 times a day and when the technicians have came out they have said it's a common problem with this hub. We tried to tell virgin this and that's where this our fault has expanded from. We have at least 1-2 hours downtime a day

JJ_Egan

If its a business then you should be on a business contract .

Personally i would try and source a better hub .

Also try changing the power source for the hub .

JamieH1993

JJ_Egan

JamieH1993

Thank you @JJ_Egan