Changing broadband provider

mitbrille

Hi there,

I have some problem of understanding the switching process and terms.

One year contract is ending with Shell Broadband on 16/12/2021.
I would like to change provider in order to get a good deal without paying cease charge or any other cancellation fee.
What is the right course of action?

Shall I get another deal and let switching providers complete on the same day when my previous contract ends, 16/12/2021?
The current contract is on my name. Can my partner sign up for a new deal - with the same provider, Shell Broadband - and still get the sign up deal?

Shall I let Shell Broadband know that I am leaving them or the next provider - in my case, the same provider - will notify them?
Shall I give 30 days cancellation notice to Shell Broadband?

Sorry if I misunderstand the switching process. I just want to make sure I won't be left without internet nor charged any extra fee.

Many thanks.

JJ_Egan

You sign up with new provider and they handle it all .

Partner  may or may not be able to sign up , but you would need to pay cancellation charges and lose phone number .

mitbrille

JJ_Egan said:

You sign up with new provider and they handle it all .

Partner  may or may not be able to sign up , but you would need to pay cancellation charges and lose phone number .

Thank you for the comment.

When should I sign up?
When should the new provider take over the line and start providing their services? Mind you, current contract ends on 16/12/2021.

I do not use landline, nor care about landline number.

QrizB

There should be something in your contract about switching and any fees that might be due.

When I switched away from Shell, I signed up with my new supplier a couple of weeks before the Shell contract was due to expire and my switch went through a few days after the contract ended.

Do watch out for Shell trying to make a Cease Charge (they shouldn't) and asking you to return your router or be charged for it (they can and you should).

JJ_Egan

14 days before end date is when i would start the switch .

davidpearse

Quick question, If I switch broadband supplier from BT to say Virgin or Sky do I lose my @btinternet email addresses?
David

Farway

davidpearse said:

Quick question, If I switch broadband supplier from BT to say Virgin or Sky do I lose my @btinternet email addresses?
David

Yes, but not always, however if important to you assume it wll vanish and act accordingly., I think BT have scheme where you can pay a monthty fee to retain e mail

Time to set up a Gmail or Hotmail etc account

littleboo

You will get email Basic which is a single email address. https://www.bt.com/help/email/bt-email-products

JJ_Egan

davidpearse said:

Quick question, If I switch broadband supplier from BT to say Virgin or Sky do I lose my @btinternet email addresses?
David

BT let you have that separate at a hefty charge . Last time i looked it was £7 plus per month ,

flaneurs_lobster

Even worse is if you were daft enough to use their cloud backup service that comes as a broadband freebie. Took me days to swap that data to another provider (and verify it).