Eon Next

Danm14

Hi all, we recently changed to eon and we’re provided with a smart meter and we were charged the amount that the smart meter totalled for 1 month. We have now been told we have moved over to Eon Next and they are charging us £70 over the total of the smart meter. Trying to get in contact with them is literally impossible. No phone line no reply’s from email. Anyone had similar experience? Or ways to get in contact. This has been 2 months now with nothing. Shocking customer service!!

gefnew

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Parez2021

Hi , I really need your help 
I have moved house recently , I have been living there for almost 3 years , I have received email today , the final bill shows I have to clear 3500£ !! extra on top of monthly payment 138£ which I have been paying on monthly bases for the last 3 years , I noticed that my tariff was fixed until April 2020 then changed to eon next tariff name next flex , I have submitted last meter reading before I left , the online account showed credit of 380£ but when I asked to cleared and get refund , they have send this email , I am waiting for there call to investigate that urgently , any idea what is happening ? the only concern is that my tariff changed to eon next tariff name next flex , is that possible for average flat size of two bedroom to pay this huge amount ! this will be more 300£ per month !! I am really worried , appreciate your input thanx  

QrizB

Parez2021 said:

Hi , I really need your help 
I have moved house recently , I have been living there for almost 3 years , I have received email today , the final bill shows I have to clear 3500£ !! extra on top of monthly payment 138£ which I have been paying on monthly bases for the last 3 years , I noticed that my tariff was fixed until April 2020 then changed to eon next tariff name next flex , I have submitted last meter reading before I left , the online account showed credit of 380£ but when I asked to cleared and get refund , they have send this email , I am waiting for there call to investigate that urgently , any idea what is happening ? the only concern is that my tariff changed to eon next tariff name next flex , is that possible for average flat size of two bedroom to pay this huge amount ! this will be more 300£ per month !! I am really worried , appreciate your input thanx  

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