British Gas - My Account

arpgis

Hi,

After Peoples Energy stopped trading on 19th September 2021, I was moved to British Gas. Since then, I have regularly tried (with the correct login and password) to access ‘My Account’, but always receive the message 'something went wrong try later'. Asking around it appears I'm not the only one who can't access their 'British Gas My Account'.

Is anyone else experiencing the same issue, or have they succeeded in accessing their account, would welcome some advice?

From moving from Peoples Energy, the only information British Gas have provided regarding my new tariff is that I’m on the ‘Peoples Energy Tariff’, but nothing to say how much that is! Also, they expect payment by cash or cheque as they are yet to receive my bank details from Peoples Energy.

Would be great to be able to log into ‘My Account’ to see exactly what they are doing – Come on British Gas!

Grizzlebeard

When BG took over my Ebico(Robin Hood) account I, and many others, experienced exactly the same thing. It took them over 2 months to get my on-line account working (almost) properly. Log in rejections & confusion, error pages, total wrong information when it did appear, missing and dead-end "contact us" and "chat" links. I left BG last July but I still have no helpful information for you.

There are some (quite old now) Posts on MSE where others very helpfully gave a freephone BG number that worked. Maybe one of them will post again for you.

Wish you very good luck.

arpgis

Thanks Grizzlebeard, have managed to get through to BG and they seem to have resolved my queries. Still can't get into my account, though. They advised my supply switched to BG today. Perhaps they follow the MSE Forum. lol.

Penelopa.Pitstop

I have the same issue, after being moved from PfP. I contacted them on chat couple of weeks ago and raised a ticket. I wanted to chase it today on chat, but it looks like chat is removed from the website and the only option is to call.

arpgis

74 days in the British Gas house, and after numerous queries still can’t access my account. Not sure if others are experiencing the same issues?

AlanMC_2

I was also moved from People's Energy to British Gas.

The British Gas "People's Tariff" is as follows:

Gas: 4.01p per KWH. Standing charge 26.123p per day

Elec: 20.391p per KWH. Standing charge 24.867p per day.

I presume this is at the cap.

I have been able to log into my account in both British Gas and People's Energy.

Except I can't set up a direct debit with British Gas - a letter from them sent me to a link on their website. The website tells you to phone a number. When you phone the number it tells to access a different link on the website. When you access that link it says "Failure of Web Server bridge".

But, I really wouldn't set up a direct debit now. Because British Gas have no record of the credit I had with People's Energy and are asking me for £279 to pay for energy since they took over. However, my credit with People's energy, which was £471 after the last direct debit they took from me, has been going steadily down since. Where has that money gone? I have no idea. Not British Gas it seems. I hope the People's Energy "live reading" is an estimate based on some algorithm and is not correct. Otherwise, it would mean that both People's Energy and British Gas are charging me for the same energy.

MickyLuv

arpgis said:

74 days in the British Gas house, and after numerous queries still can’t access my account. Not sure if others are experiencing the same issues?

Haven't been able to access my account since transfer from People's Energy, though I do try daily.

"Something went wrong".

Yes, so it would seem.

The only thing that's change over time, is the added security steps before I can get to the "Something went wrong" impasse.

That and the emails explaining the importance of my meter reading, to be entered via the website.

arpgis

Sorry to see others are reciving the same level of 'service' from British Gas. Good job I havn't taken out a maintemence contract with them, as I would obviosly be still waiting. 

Still get the message "Something went wrong" when trying to log on!

Chatted with British Gas today...

Despite setting up an online account, having a password, and a confirmation from British Gas stating the account was set up - they confirmed today the account had not been set up!

Despite them having my bank account details from me and Peoples Energy payment details, British Gas have failed to set up direct debits.

I have raised a compolaint and advised I am not prepared to pay arrears or provide my bank details again!

What a complete joke the company is...

Descrabled

I had the message "something went wrong" on trying the android app. I opened the app in my other smartphone and it worked. Obviously it depends on the software in your phone.