Halifax - standing orders

10_66

flo22 said:

If you have 3 different banks as recipients that have not received payments  would suggest the sending bank has the issue not the recipients

All of the standing orders are from Halifax that are missing (I only mentioned HSBC, Barclays and HSBC as they're the TP bank that Furness, Skipton and Monmouth use).

10_66

Deleted_User said:

10_66 said:

Deleted_User said:

10_66 said:

Deleted_User said:

10_66 said:

So far there are 3, Skipton, Furness and Monmouth.  I can't check postal yet until offices are open.  I've phoned both Halifax and Skipton and both are saying nothing to do with them 

So your missing payments were all to Building Societies? If so, payments to them normally go through a third party bank. So what's the receiving Sort Code for the bank acting as intermediate for processing the payments to these Building Societies? I suspect that maybe the key to  the problem.

There are 3 different third party recipient sort codes, Barclays, RBS and HSBC.

I suggest Barclays, RBS and HSBC.are contacted to confirm they received and processed the transactions.

I'd have hoped Skipton, Furness and Monmouth could do this as they'd know the route it's coming as they're using those third party banks via Halifax.

I understand every monetary transaction sent by a bank through BACS, Faster Payments and CHAPS will have some form of transaction ID to identify it. Your sending bank (Halifax in this case) should know what the ID is and are therefore probably in the best position to track your transaction through the appropriate payment system.

I asked Halifax for a transaction number yesterday and they said as standing order there isn't a transaction code.  Don't know if this is correct or not.

RG2015

flo22 said:

If you have 3 different banks as recipients that have not received payments  would suggest the sending bank has the issue not the recipients

I had 7 Standing Orders paid out of my NatWest account yesterday. All arrived at their destination apart from the one to Skipton.

Also, the Skipton SO was the only one using a common sort code and account number with my Skipton account number in the reference field.

10_66

10_66 said:

Daliah said:

Skipton are on the case

When I rang Skipton this morning they said they'd looked at their bank transfer search and there wasn't anything outstanding on it.  Did they say what they're going to do?

Shame they didn't tell me this when I rang them first thing, it'd have saved this post then 🙄

Daliah

10_66 said:

All of the standing orders are from Halifax that are missing 

It's not only Halifax SOs that haven't arrived. My missing ones are all Santander SOs.

10_66

Daliah said:

10_66 said:

All of the standing orders are from Halifax that are missing 

It's not only Halifax SOs that haven't arrived. My missing ones are all Santander SOs.

Yes, sorry, what I meant was that all of my standing orders are from Halifax (in response to flo22's post).

Daliah

My SOs to Monmouthshire and Chorley have now arrived, dated yesterday. I didn't ring them, so they sorted it by themselves. I am sure Skipton will eventually do the same. They appear to have difficulties with SOs each and every month. September was credited a day early, on August 31.The October SO was credited late in the evening on October 1, and the November SO is still in the ether.

10_66

Standing Order's now arrived in Skipton.

Daliah

Yes, dated one day late ☹️

Unimpressed.

RG2015

Daliah said:

Yes, dated one day late ☹️

Unimpressed.

I have just viewed my Skipton bank statement PDF, and the date is showing as 01 November 2021 despite showing as 02/11/2021 on the online list of transactions.