First child passport issue

CashMoney

@onashoestring - I think that may be my only option.

@smudge56 - Trust me I have tried numerous ways and I was over the moon when finally I got a “very good”. I thought that would be the end of it but was shocked to receive the email stating it had been rejected. I’m surprised they didn’t accept the physical photos. I had even written them a letter explaining the situation and why I was sending them physical photos.

photome

have you tried anywhere that gives you a code so that the pic is on the passport office server,  and all you need is the code for them to access it ( apologies if you have already answered that) ,either a booth or a photographer ( I knows it’s very difficult to get a baby pic in a booth

smudge56

CashMoney said:

@onashoestring - I think that may be my only option.

@smudge56 - Trust me I have tried numerous ways and I was over the moon when finally I got a “very good”. I thought that would be the end of it but was shocked to receive the email stating it had been rejected. I’m surprised they didn’t accept the physical photos. I had even written them a letter explaining the situation and why I was sending them physical photos.

What is the reason they are giving for rejection?

CashMoney

@photome - the shop where I took the initial hard copy said due to data protection they don’t store customer photos. I couldn’t even do it with my smartphone, doubt I would fair any better in a photo booth!

@smudge56 - that it doesn’t meet the CAA travel rules. Why would it come up as “very good” on their meter gauge then? And the fact it was done by a professional, it should be acceptable.

baza52

the photos have to be unaltered an un edited so only the original will do.
My Wife had the same issue and when she logged in to track the passport it told her it was rejected because of a reflection on her glasses.
She went to a photo booth in Asda and the photos that were printed came with a code you could enter online.
She entered the code and it was accepted within 2 hours and dispatched the same day.

Find a machine or shop that will give you an online code to enter as they guarantee the photo will be accepted or will refund or retake the picture.

smudge56

@smudge56 - that it doesn’t meet the CAA travel rules. Why would it come up as “very good” on their meter gauge then? And the fact it was done by a professional, it should be acceptable.

There will be a reason for the rejection -  not stated on the letter - click the link on the letter and it will give you the reason it was rejected.  You could scan the physical photos to your computer and send them that way. A photo of a photo won’t be accepted.  As others have said you could ask the photographer to retake the photo and email it to you or provide a code that you can upload.  Babies pictures shouldn’t be that difficult   A lot of the normal rules don’t apply to babies.  

jimjames

If you haven't yet got it sorted and aren't in an urgent need to get the passport for travel then it may be worth waiting. 1) it will be easier to get the photo done and 2) we realised after travelling with our son when he was under 12 months old that it then creates additional passport costs going forward.

If you get passport under 12 months then you'll need 4x 5 years child passports. If you do it age 1 or above then it will only be a maximum of 3x 5 year child passport and then next one will be a full 10 year adult. Could be a money saving tip if you can wait

sheramber

If you go into your online application there is   an option to cancel it.

https://www.gov.uk/cancel-visa#:~:text=You can cancel your application online.,application you want to cancel.

Write to the address you sent the birth certificate to and ask them to return it.

smudge56

sheramber said:

If you go into your online application there is   an option to cancel it.

https://www.gov.uk/cancel-visa#:~:text=You can cancel your application online.,application you want to cancel.

Write to the address you sent the birth certificate to and ask them to return it.

If they cancel they lose the fee 

sheramber

smudge56 said:

sheramber said:

If you go into your online application there is   an option to cancel it.

https://www.gov.uk/cancel-visa#:~:text=You can cancel your application online.,application you want to cancel.

Write to the address you sent the birth certificate to and ask them to return it.

If they cancel they lose the fee 

The OP has said she does mind losing the fee

I would rather just start all over again with a paper application and cancel the online application. I don’t mind paying the fee again but the problem is firstly they have my daughters’ birth certificate and also there is an ongoing application already. What else should I do?