Direct Debit Accounts

nightsurfer998

I opened an Ecology Regular Saver without too much hastle.

The automated account creation stalled at confirming all my documents and I had to wait until Monday for a human to email me a form to sign,  scan and email back.

Account is now open.

The only issue I have so far is that I cannot see the direct debits anywhere in my online dashboard.

Sensory

nightsurfer998 said:

I opened an Ecology Regular Saver without too much hastle.

The automated account creation stalled at confirming all my documents and I had to wait until Monday for a human to email me a form to sign,  scan and email back.

Account is now open.

The only issue I have so far is that I cannot see the direct debits anywhere in my online dashboard.

You need to complete a paper Direct Debit Instruction and post it.

It's in their FAQs:

If you wish to set up a new Direct Debit, you’ll need to print off our Direct Debit mandate and return a completed copy to Ecology.

If you wish to amend the details of an existing Direct Debit (e.g. increase or decrease the amount, or suspend or cancel the payment), you can do so by sending us a secure message. Please note, you cannot set up a new Direct Debit by secure message; this is only possible by sending us a completed Direct Debit mandate in the post.

nightsurfer998

Thanks for the quote from their FAQs,  but it was the Direct Debits I have already set up that I was trying to see.

Most banks and building societies have this faciliy within their online banking screens.

Ecology do not appear to have this,

I guess I'll have to message them and ask for a list.

eskbanker

nightsurfer998 said:

Thanks for the quote from their FAQs,  but it was the Direct Debits I have already set up that I was trying to see.

Most banks and building societies have this faciliy within their online banking screens.

Ecology do not appear to have this,

I guess I'll have to message them and ask for a list.

Why would there be a list with multiple entries within Ecology's online banking?  Surely there will only be a single DD paying into Ecology, even though it would show on (what might be) a list of DD mandates held at the other end of the transaction, i.e. the bank account from which you're feeding the Ecology account....

Zanderman

nightsurfer998 said:

Thanks for the quote from their FAQs,  but it was the Direct Debits I have already set up that I was trying to see.

Most banks and building societies have this faciliy within their online banking screens.

Ecology do not appear to have this,

I guess I'll have to message them and ask for a list.

eskbanker said:

nightsurfer998 said:

Thanks for the quote from their FAQs,  but it was the Direct Debits I have already set up that I was trying to see.

Most banks and building societies have this faciliy within their online banking screens.

Ecology do not appear to have this,

I guess I'll have to message them and ask for a list.

Why would there be a list with multiple entries within Ecology's online banking?  Surely there will only be a single DD paying into Ecology, even though it would show on (what might be) a list of DD mandates held at the other end of the transaction, i.e. the bank account from which you're feeding the Ecology account....

As eskbanker says, you'll not get a list of DDs on the Ecology BS account because there aren't any DDs from that account.  

You get a list of outgoing DDs on bank accounts.  Not a list of incoming ones.  

And for Ecology BS there'll (surely) only be one incoming one anyway. Which, as you're the one setting it up, you know about and it will be listed in the account you're drawing from. 

nightsurfer998

Zanderman said:

nightsurfer998 said:

Thanks for the quote from their FAQs,  but it was the Direct Debits I have already set up that I was trying to see.

Most banks and building societies have this faciliy within their online banking screens.

Ecology do not appear to have this,

I guess I'll have to message them and ask for a list.

eskbanker said:

nightsurfer998 said:

Thanks for the quote from their FAQs,  but it was the Direct Debits I have already set up that I was trying to see.

Most banks and building societies have this faciliy within their online banking screens.

Ecology do not appear to have this,

I guess I'll have to message them and ask for a list.

Why would there be a list with multiple entries within Ecology's online banking?  Surely there will only be a single DD paying into Ecology, even though it would show on (what might be) a list of DD mandates held at the other end of the transaction, i.e. the bank account from which you're feeding the Ecology account....

As eskbanker says, you'll not get a list of DDs on the Ecology BS account because there aren't any DDs from that account.  

You get a list of outgoing DDs on bank accounts.  Not a list of incoming ones.  

And for Ecology BS there'll (surely) only be one incoming one anyway. Which, as you're the one setting it up, you know about and it will be listed in the account you're drawing from. 

That's strange,  because both my Post Office and Lloyds accounts allow me to view, cancel and in the case of the Post Office amend my direct debits.

eskbanker

nightsurfer998 said:

That's strange,  because both my Post Office and Lloyds accounts allow me to view, cancel and in the case of the Post Office amend my direct debits.

But the point is that Lloyds (as with other banks) will have a list of DD mandates, i.e. other organisations authorised to debit from that account.

Post Office is acting in the same role as Ecology (i.e. an organisation pulling money in from elsewhere) but allows multiple accounts and maybe even multiple DDs per account, whereas you only have one account with Ecology and a single DD instruction, as covered in earlier posts on the first page of this thread, so the question remains as to what you'd expect to see on a list produced by Ecology?

Zanderman

nightsurfer998 said:

Zanderman said:

nightsurfer998 said:

Thanks for the quote from their FAQs,  but it was the Direct Debits I have already set up that I was trying to see.

Most banks and building societies have this faciliy within their online banking screens.

Ecology do not appear to have this,

I guess I'll have to message them and ask for a list.

eskbanker said:

nightsurfer998 said:

Thanks for the quote from their FAQs,  but it was the Direct Debits I have already set up that I was trying to see.

Most banks and building societies have this faciliy within their online banking screens.

Ecology do not appear to have this,

I guess I'll have to message them and ask for a list.

Why would there be a list with multiple entries within Ecology's online banking?  Surely there will only be a single DD paying into Ecology, even though it would show on (what might be) a list of DD mandates held at the other end of the transaction, i.e. the bank account from which you're feeding the Ecology account....

As eskbanker says, you'll not get a list of DDs on the Ecology BS account because there aren't any DDs from that account.  

You get a list of outgoing DDs on bank accounts.  Not a list of incoming ones.  

And for Ecology BS there'll (surely) only be one incoming one anyway. Which, as you're the one setting it up, you know about and it will be listed in the account you're drawing from. 

That's strange,  because both my Post Office and Lloyds accounts allow me to view, cancel and in the case of the Post Office amend my direct debits.

Well of course.  The Lloyds account lists the outgoing DDs that you have authorised a third party to take.  Which is exactly what I suggested.  Not strange at all.  You can't alter them, you can only cancel them.  Because altering can only be done by the receiving party. 

The PO account lists the incoming DD that you have authorised, for each PO account, from a bank account held elsewhere.  And of course the PO account allows you to alter it.  That's the whole point of a DD, it can be altered by the party (in this case you, it's your PO account) it is going to.   Again, not strange at all.   

But it's a completely different concept to a list of outgoing DDs in a bank account.

nightsurfer998

Zanderman said:

nightsurfer998 said:

Zanderman said:

nightsurfer998 said:

Thanks for the quote from their FAQs,  but it was the Direct Debits I have already set up that I was trying to see.

Most banks and building societies have this faciliy within their online banking screens.

Ecology do not appear to have this,

I guess I'll have to message them and ask for a list.

eskbanker said:

nightsurfer998 said:

Thanks for the quote from their FAQs,  but it was the Direct Debits I have already set up that I was trying to see.

Most banks and building societies have this faciliy within their online banking screens.

Ecology do not appear to have this,

I guess I'll have to message them and ask for a list.

Why would there be a list with multiple entries within Ecology's online banking?  Surely there will only be a single DD paying into Ecology, even though it would show on (what might be) a list of DD mandates held at the other end of the transaction, i.e. the bank account from which you're feeding the Ecology account....

As eskbanker says, you'll not get a list of DDs on the Ecology BS account because there aren't any DDs from that account.  

You get a list of outgoing DDs on bank accounts.  Not a list of incoming ones.  

And for Ecology BS there'll (surely) only be one incoming one anyway. Which, as you're the one setting it up, you know about and it will be listed in the account you're drawing from. 

That's strange,  because both my Post Office and Lloyds accounts allow me to view, cancel and in the case of the Post Office amend my direct debits.

Well of course.  The Lloyds account lists the outgoing DDs that you have authorised a third party to take.  Which is exactly what I suggested.  Not strange at all.  You can't alter them, you can only cancel them.  Because altering can only be done by the receiving party. 

The PO account lists the incoming DD that you have authorised, for each PO account, from a bank account held elsewhere.  And of course the PO account allows you to alter it.  That's the whole point of a DD, it can be altered by the party (in this case you, it's your PO account) it is going to.   Again, not strange at all.   

But it's a completely different concept to a list of outgoing DDs in a bank account.

You are correct on the Lloyds comment.  My mistake.  But the PO account list DD's set up to take money from another account,  the same as my Ecology account,  but the Ecology won't let me view them.

RetSol

FWIW, Birmingham Midshires are not opening savings accounts and Saga don't do dds. 

I have set up a couple of £1 dds on Patreon.  You can subscribe for content (podcasts, blogs) for £1 per month.  Sometimes, it appears that the minimum is more than a £1 but, with persistence, you can subscribe £1.