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  • According to City AM there are currently 1.7 million customers ‘between suppliers’.

    Meanwhile Bulb are actively seeking a rescue package. Apparently, they have another 1.7 million customers themselves. 
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Why would they set out their plans before the election? 
    Um to benefit the country now. Would at least show Labour to be credible and demonstrate some constructive output. 
  • Can I just say, that what the powers that be, suppliers, and Ofgem, tend to forget, or ignore, is the cost of the stress caused to customers by all this palaver. Not to mention the cost of the time eaten up by the process. Don’t know about you, but I am having to spend an inordinate amount of time on all this, what with emails, telephone calls and budgeting calculations, and follow ups. I certainly have better uses for that time, especially at my time of life. So another thing is the age range of customers - possibly the older end of the spectrum have less inclination or digital ability (not always) to deal with the constantly changing situation, which then leads to the probable involvement of family and friends as a knock on effect. 


  • Verdigris
    Verdigris Posts: 1,725 Forumite
    1,000 Posts Third Anniversary Name Dropper

    Can I just say, that what the powers that be, suppliers, and Ofgem, tend to forget, or ignore, is the cost of the stress caused to customers by all this palaver. Not to mention the cost of the time eaten up by the process. Don’t know about you, but I am having to spend an inordinate amount of time on all this, what with emails, telephone calls and budgeting calculations, and follow ups. I certainly have better uses for that time, especially at my time of life. So another thing is the age range of customers - possibly the older end of the spectrum have less inclination or digital ability (not always) to deal with the constantly changing situation, which then leads to the probable involvement of family and friends as a knock on effect. 



    Are you not stressing yourself? I've not had to ring the suppliers (I did the double - left for another supplier who also went bust) but I haven't rung or emailed anybody. I just follow the email instructions and the only extra work (apart from posting here) is posting a few more meter readings than usual. And I'm at the older end of the spectrum.
  • @Verdigris No. Different strokes for different folks. You do things your way, and I'll do things mine. Circumstances and personalities vary. I'm not saying your way is wrong, just different. 
  • MWT
    MWT Posts: 10,273 Forumite
    10,000 Posts Fifth Anniversary Name Dropper

    Have people forgotten what life was like before all this rubbish?  Bill arrives, pay bill, go out and do something interesting.
    No, certainly not forgotten what it was like back then, and no desire to go back to the lack of innovation and central control that it involved either.


  • WillPS
    WillPS Posts: 5,162 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper

    Can I just say, that what the powers that be, suppliers, and Ofgem, tend to forget, or ignore, is the cost of the stress caused to customers by all this palaver.

    It's nothing new, the entire concept of the supposed "energy market" has been a drain on the nation's productivity ever since it was introduced.  Anyone who doesn't switch every year will get ripped off as a sitting duck.
    Before all this nonsense was introduced into people's lives they used to do something useful and productive with that time, even if it was just relaxing or chatting about the weather it was more useful and interesting than comparing tariffs via some website or other.
    There's an entire industry of people buying and selling energy units to each other, selling, marketing, regulating each other etc etc... all of them ultimately producing absolutely nothing tangible, and all their wages end up on every household's bill.
    Have people forgotten what life was like before all this rubbish?  Bill arrives, pay bill, go out and do something interesting.

    I agree with this, even though I'm one of the relative few customers who benefited from switching suppliers very regularly. I would happily give up that chase to pay a nationalised supplier the actual cost of my usage on a non-profit basis.

    The system is a nonsense, a very thin market which offers consumers little and morally bankrupt businesspeople a lot. Privatisation at its worst.
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