Halifax Share Dealing

Tomken

Halifax Share Dealing have restricted my account until I provide authorized original bank statements from my HSBC current account. HSBC will not provide this service and state that Halifax have no right to ask for them. Do these statements come under Data Protection?

eskbanker

Tomken said:

Halifax Share Dealing have restricted my account until I provide authorized original bank statements from my HSBC current account.

What exactly do they mean by 'authorized' statements? 

Tomken said:

HSBC will not provide this service

HSBC should already have been issuing you with statements, either in traditional paper form or PDF equivalent made available if you're paperless, so it's not clear what service you're asking them for? 

Tomken said:

and state that Halifax have no right to ask for them.

Halifax can ask for what they like, it's nothing to do with HSBC, although likewise HSBC can refuse to comply.

Tomken said:

Do these statements come under Data Protection?

I don't believe anything within the Data Protection Act compels them to reissue statements in 'original' form, but they'd be obliged to issue a summary of transactions if that's what you wanted.


https://www.hsbc.co.uk/help/banking-made-easy/online-statements/ says:

Sharing a copy of your statement

If you need a copy of your statement, for example when asked to prove your address, your digital statement is just as valid as the paper version.

You can download Mobile and Online Banking statements as PDFs so you can share them or print them at home.

You can still ask for a one-off printed copy of your statement by sending us a message through Online Banking. 

Alternatively, you can:

• give us a call if you’re registered for telephone banking
• pop into your nearest branch and ask us to order you a copy

AskAsk

they are asking to see your HSBC statements as proof of the account belonging to you as part of their money laundering checks.  you can get the paper statements from HSBC if you into their branch but you will need to pay for this service.

ranciduk

I get monthly paper statements from HSBC for their current account 

doesn’t cost me anything at all

Tomken

I download PDF statements to print but Halifax asked for HSBC verified statements. Went to HSBC branch and was informed by Premiership person they do not do this and Halifax had no right to request them.

frugalmacdugal

Hi,

set up an HSBC online account and print off statements, or copy and send to Halifax.

AskAsk

ranciduk said:

I get monthly paper statements from HSBC for their current account 

doesn’t cost me anything at all

for people who opt for onlne statements, to get the paper statements you have to go into a branch to ask for one and they often charge for this service as it is a one off thing.  if you had opted for paper statements then that is free.

masonic

AskAsk said:

ranciduk said:

I get monthly paper statements from HSBC for their current account 

doesn’t cost me anything at all

for people who opt for onlne statements, to get the paper statements you have to go into a branch to ask for one and they often charge for this service as it is a one off thing.  if you had opted for paper statements then that is free.

I don't think opting for online statements precludes you from later changing your mind. Certain account types may be online only. Though it is not clear whether a standard paper statement would be "authorized" in the parlance of HSDL.

An original pdf statement, which may be digitally signed, would be more secure than a paper statement, which is easier to forge. Perhaps this is what HSDL means?

AskAsk

Tomken said:

I download PDF statements to print but Halifax asked for HSBC verified statements. Went to HSBC branch and was informed by Premiership person they do not do this and Halifax had no right to request them.

PDF documents are not always accepted as they are easily edited.  Paper statements can also be forged but a bit more diffcult than just sitting on your sofa pressing a few buttons to doctor a PDF document  

The halifax is asking for the paper statements but they worry it will be forged and so they want the statements to be verified as a true copy by your bank.  They are a bit silly as a paper statement together with your ID checks should be fine.  

I have seen bank statements issued by HSBC with the manager's covering letter to confirm their authenticity before so they do provide them.  There was a fee payable.

Maybe ask to speak to the branch manager and ask if it is possible for you to pay for a covering letter from the manager to state that the statements are a true copy.

eskbanker

AskAsk said:

ranciduk said:

I get monthly paper statements from HSBC for their current account 

doesn’t cost me anything at all

for people who opt for onlne statements, to get the paper statements you have to go into a branch to ask for one....

Not true - other methods are available, as shown in the HSBC website extract quoted earlier....

masonic

AskAsk said:

Tomken said:

I download PDF statements to print but Halifax asked for HSBC verified statements. Went to HSBC branch and was informed by Premiership person they do not do this and Halifax had no right to request them.

PDF documents are not always accepted as they are easily edited.  Paper statements can also be forged but a bit more diffcult than just sitting on your sofa pressing a few buttons to doctor a PDF document  

This is untrue. It is impossible to edit a digitally signed pdf, even a single pixel that is changed will cause the signature verification to fail. It is quite easy to mock up a fake paper version, you can certainly do so while sitting on your sofa using general household IT equipment and software. Certainly in the distant past the converse was true, but things have changed.