Financial Institutions - Bereavement Teams Experience

p00hsticks

SiliconChip said:

DWP: phoned to advise to stop state pension and attendance allowance (subsequently also used Tell Us Once), two letters with forms received and also a letter about Winter Fuel Payment (although it's unclear if they will attempt to pay this or if it'll be stopped as the date on the letter is later than the date of death by a few days).

If the deceased was alive and living at home on 20th September then they (or their estate) will be entitled to the whole amount of this years WFPA

SiliconChip

p00hsticks said:

SiliconChip said:

DWP: phoned to advise to stop state pension and attendance allowance (subsequently also used Tell Us Once), two letters with forms received and also a letter about Winter Fuel Payment (although it's unclear if they will attempt to pay this or if it'll be stopped as the date on the letter is later than the date of death by a few days).

If the deceased was alive and living at home on 20th September then they (or their estate) will be entitled to the whole amount of this years WFPA

Thanks, you're right, it does mention the qualifying week in the letter. I'll still need to contact them as the account that they would attempt to pay into is now closed.

YorksNick

SiliconChip said:

p00hsticks said:

SiliconChip said:

DWP: phoned to advise to stop state pension and attendance allowance (subsequently also used Tell Us Once), two letters with forms received and also a letter about Winter Fuel Payment (although it's unclear if they will attempt to pay this or if it'll be stopped as the date on the letter is later than the date of death by a few days).

If the deceased was alive and living at home on 20th September then they (or their estate) will be entitled to the whole amount of this years WFPA

Thanks, you're right, it does mention the qualifying week in the letter. I'll still need to contact them as the account that they would attempt to pay into is now closed.

Thanks all - account for payment is all changed over

Pennylane

I found most organisations pretty helpful.  My Mum’s life insurance firm were brilliant and the girl on the phone was SO helpful and kind that I almost cried.  

I was in touch with the Barclay’s bereavement team and the girl was obviously working from home because I could hear distant kids voices and a dog barking which is not very professional.  However when I did manage to get into the branch office apart from a very long wait, the chap I saw was quite helpful. 

My friend’s daughter has just left Barclays after 15 years because she ended up working from home and she said there was absolutely no support from above and she felt she was letting customers down.  She said she had to shut her kids in their bedroom watching a film while she had to deal with customers with complex questions.  Obviously this is not ideal.