Chargeback on Holiday

sparklep0ny

michael1234 said:

I think you're right Roxy to be annoyed and to make it as difficult as possible for them as they did to you.

Bare in mind that some people on here own and run businesses so are not always (actually frequently aren't) on the side of the consumer. Yes you probably owe the money but they owed you money at one point and made your life hell to reclaim it. At that time you had done nothing to harm that company so why did they treat you so badly?

Make a deduction (suggest it if you think any reasonable person would agree). Maybe even make it quite small just to make you feel better and make it impossible for the other side to reclaim. Wait for their Letter before Action as very unlikely to make a successful claim without that. Set up a premium rate number for them to contact you. Lots of ideas in Google I'm sure. Just make sure you don't end up paying any more than what you owe via the legal process.

And people wonder why these companies resort to sending such strongly worded letters right out of the gate.

In case it wasn't obvious it's because of people like your good self being deliberately awkward just because you can.

roxy48

And people wonder why these companies resort to sending such strongly worded letters right out of the gate.

In case it wasn't obvious it's because of people like your good self being deliberately awkward just because you can.

Oh dear;  I'm so sorry for the holiday company that tried to rip me off.

I fought for my refund on behalf of myself and many others, who unable to fight their cause.

Personally I hope they go bust.

roxy48

michael1234 said:

I think you're right Roxy to be annoyed and to make it as difficult as possible for them as they did to you.

Bare in mind that some people on here own and run businesses so are not always (actually frequently aren't) on the side of the consumer. Yes you probably owe the money but they owed you money at one point and made your life hell to reclaim it. At that time you had done nothing to harm that company so why did they treat you so badly?

Make a deduction (suggest it if you think any reasonable person would agree). Maybe even make it quite small just to make you feel better and make it impossible for the other side to reclaim. Wait for their Letter before Action as very unlikely to make a successful claim without that. Set up a premium rate number for them to contact you. Lots of ideas in Google I'm sure. Just make sure you don't end up paying any more than what you owe via the legal process.

Thanks Michael, if nothing else it is nice to hear some suggestions from someone that is on the side of the consumer and not the big company that didn't think to take care of their customers. 

I am sure in the end I will pay them.  But if I have been awkward for the twerp in 'customer service' that didn't even take the trouble to spell my name right, when it was on the bottom of every email in the email stream. 

Thanks anyway

sparklep0ny

roxy48 said:

And people wonder why these companies resort to sending such strongly worded letters right out of the gate.

In case it wasn't obvious it's because of people like your good self being deliberately awkward just because you can.

Oh dear;  I'm so sorry for the holiday company that tried to rip me off.

I fought for my refund on behalf of myself and many others, who unable to fight their cause.

Personally I hope they go bust.

You have absolutely no right to complain about them when you're clearly no better.

Be the bigger (and better) person and pay them back.  Perhaps if everyone was a decent human being these companies would be more inclined to be so too.

Bear in mind that these companies had unprecedented requests for refunds to deal with, had little idea of where they stood legally and were potentially facing bankruptcy.  That they may have been a bit tardy with their refunds is forgivable under the circumstances.

You, on the other hand, didn't get to sit on a beach or whatever for a couple of weeks,  Not really much of a hardship.

bagand96

roxy48 said:

michael1234 said:

I think you're right Roxy to be annoyed and to make it as difficult as possible for them as they did to you.

Bare in mind that some people on here own and run businesses so are not always (actually frequently aren't) on the side of the consumer. Yes you probably owe the money but they owed you money at one point and made your life hell to reclaim it. At that time you had done nothing to harm that company so why did they treat you so badly?

Make a deduction (suggest it if you think any reasonable person would agree). Maybe even make it quite small just to make you feel better and make it impossible for the other side to reclaim. Wait for their Letter before Action as very unlikely to make a successful claim without that. Set up a premium rate number for them to contact you. Lots of ideas in Google I'm sure. Just make sure you don't end up paying any more than what you owe via the legal process.

Thanks Michael, if nothing else it is nice to hear some suggestions from someone that is on the side of the consumer and not the big company that didn't think to take care of their customers. 

I am sure in the end I will pay them.  But if I have been awkward for the twerp in 'customer service' that didn't even take the trouble to spell my name right, when it was on the bottom of every email in the email stream. 

Thanks anyway

It's nothing to do with whether people are "on the side of the consumer" or not. 

You asked a question about your situation and where you stand with it. Plenty of posters have given you correct advice regarding your position. Which is that you've had a double refund which you were not entitled to. You've sat on it for a year, but now the holiday company want it back, which they are very well entitled to ask for. 

No matter how bad the customer service at the time, it does not entitle you to have double your money back. That might not be the answer you wanted to hear (maybe you just wanted to be told no it's fine you can keep all the money?) but it doesn't mean people are against you or not on the consumer's side. And it also doesn't mean everyone here works for or is in cahoots with the travel industry.

[Deleted User]

OP, I'd just ignore it for now. They often use scare tactics in the hope you will pay but the fact that they gave you the refund puts them in a very weak position. They are probably just mass mailing these letters out and will drop it if you don't pay.

kaMelo

[Deleted User] said:

OP, I'd just ignore it for now. They often use scare tactics in the hope you will pay but the fact that they gave you the refund puts them in a very weak position. They are probably just mass mailing these letters out and will drop it if you don't pay.

Very easy to suggest someone ignores the threat of legal action when you're not the one being threatened.
The company eventually refunded in full, that doesn't put them in a strong or weak position. They also had the deposit taken from them via chargeback despite already refunding it and now they have indicated they would like it back as they are fully entitled to do. The OP is understandably upset at the actions of this company, I get an inkling they will eventually pay them back after  a little "what goes around comes around" has taken place.

Whether they would follow through with any legal action is a toss of a coin but as I said a the beginning, it's much easier to stand up, beat your chest whilst shouting "never take my freedom"  when you're not in that position.

Thrugelmir

A business will have the the skin of a Rhinoceros. Anyone that believes that pettiness achieves anything is sadly wide of the mark.  Other than to corrode themselves mentally. 

MobileSaver

[Deleted User] said:

OP, I'd just ignore it for now.

This could be terrible advice.

If the OP already has a Letter Before Action or one has been sent and somehow missed, the next correspondence could be from a court which will leave the OP even more out of pocket.

The bottom line is the OP knows they owe the money so just pay it before being awkward for the sake of it backfires spectacularly.

[Deleted User]

kaMelo said:

[Deleted User] said:

OP, I'd just ignore it for now. They often use scare tactics in the hope you will pay but the fact that they gave you the refund puts them in a very weak position. They are probably just mass mailing these letters out and will drop it if you don't pay.

Very easy to suggest someone ignores the threat of legal action when you're not the one being threatened.
The company eventually refunded in full, that doesn't put them in a strong or weak position. They also had the deposit taken from them via chargeback despite already refunding it and now they have indicated they would like it back as they are fully entitled to do. The OP is understandably upset at the actions of this company, I get an inkling they will eventually pay them back after  a little "what goes around comes around" has taken place.

Whether they would follow through with any legal action is a toss of a coin but as I said a the beginning, it's much easier to stand up, beat your chest whilst shouting "never take my freedom"  when you're not in that position.

Apologies, I must have skimmed the OP's post because I didn't realise they had two refunds.

In that case then yes, best thing is just to pay it.