Virgin Broadband Service

Steamboat

I signed up for the top Virgin package, £79 per month for TV package and 600mbps broadband.

The broadband drops off and the speeds have been on average 50mbps since I've been tracking in August.

Engineers and Technical support have been and gone with no success.

They then tracked my speeds and have concluded they can't prove I'm getting the speed I'm paying for so I can cancel.

I've still had to pay the £79 despite getting 10% of the speed I've been sold, and now have to pay for the 30 days notice despite them admitting I'm not getting what I'm paying for.

They've given me £12 refund and are talking like letting me cancel is them doing me a favour, I've got nowhere arguing with them.

It doesn't seem reasonable to me but any advice on if it's best to just give in or pursue the complaint?

Neil_Jones

Are you using the internet wired or wireless?

Never do speed tests on a wireless connection because you will get different results every time depending on the latency, the space and the position between device and box.  Always do speed tests with a wired network cable.

southsidergs

This just stinks of compensation culture, they're allowing you to end an agreement early because they can't fix an issue yet you want more. They're covering their guarantee FWIW - Virgin Media Speed Policy | Virgin Media

Farway

Just take the money and money on with your life

flaneurs_lobster

Looks like you've always had at least a 50 mbps broadband service and 500 TV channels of stuff so at least some kind of service. You might be able to make some kind of claim involving Ombudsmen but unless you enjoy this kind of giving it to the man I'd walk away now.