S O L V E D ....... MY ASDA mobile TOP-UP CARD WOES

CuiBono

I got a new ASDA mobile Pay as you go top-up card and registered it online with my phone.

• When the counter staff at the first Post Office swiped my card ready the top-up system rejected the card.
• Then they tried entering the 19 digit Pan No on the card but again the top-up system rejected the card.
• They suggested they sell me a top-up voucher but their system wouldn’t produce a top-up voucher.

When a second Post Office tried all of the above they were unsuccessful too.

I rang the ASDA mobile help line and they said it’s a network issue and reset the card and said it should work fine.

I went back to the first Post Office and they tried all of the above again and once more were unsuccessful.

I have the ASDA £5 monthly bundle of unlimited minutes, unlimited texts and 1 gigabyte of data.

Perhaps an answer is to transfer my number to another network, if they could offer a similar £5 monthly bundle.

I welcome any advice !

emc

Ask Asda mobile customer service on 0808 006 2732 or 2732 (from your Asda mobile) whether they can do the top up for you, and, assuming you want to do so, set your bundles to automatically renew each month.

CuiBono

emc said:

Ask Asda mobile customer service on 0808 006 2732 or 2732 (from your Asda mobile) whether they can do the top up for you, and, assuming you want to do so, set your bundles to automatically renew each month.

Thanks, your suggestion is really sensible if were able to use a credit or debit card.

But I forgot to say the reason I want to use a top-up card is I am not in a position to use a credit card or a debit card. Using cash is the way I have to pay for my top ups.

emc

It may be worth checking with Asda mobile customer support whether getting a new top-up card may work.

The Asda mobile https://mobile.asda.com/support/topping-up page does say:
 
Please note: we are aware with some issues with a small number of our top-up cards. If your top-up card is faulty, please order another.

CuiBono

emc said:

It may be worth checking with Asda mobile customer support whether getting a new top-up card may work.

The Asda mobile https://mobile.asda.com/support/topping-up page does say:
 
Please note: we are aware with some issues with a small number of our top-up cards. If your top-up card is faulty, please order another.

Thanks again.

When I contacted support (see my original post) they said they could see my top-up card was registered to my account, they did a bit of fiddling about and said they fixed a network problem and the payment card  should now work fine and there was no need to change it for a different one !

So I took them at their word.

However I went on my account today and it appears they removed the top-up card from my account !!!!

So I have re-registered it to my account and will try again.

Farway

If you are still having troubles I find the top up vouchers useful, not just from PO but over the counter in loads of corner shops, cash is fine and no need for cards, just buy a one off top  voucher every time

want_to_save

you know you can top up a mobile phone at a cashpoint as if you were using it to withdraw cash from your bank account that may work?

CuiBono

Farway said:

If you are still having troubles I find the top up vouchers useful, not just from PO but over the counter in loads of corner shops, cash is fine and no need for cards, just buy a one off top  voucher every time

On https://mobile.asda.com/help/our-new-network/new-network-vouchers someone asks:

                Can I use vouchers on the new network?

and the help says:

                    We do not sell top-up vouchers for our new network.

And there is no mention of using anyone elses vouchers https://mobile.asda.com/support/topping-up

CuiBono

want_to_save said:

you know you can top up a mobile phone at a cashpoint as if you were using it to withdraw cash from your bank account that may work?

I can't see any mention on https://mobile.asda.com/support/topping-up of using a debit card at a cash machine to top up an account  but I will take a look when I next go to a cash machine

PlumpTart

Hi 

Like you I prefer to top-up using cash.  It does not work at the PO or at another store displaying the top-up sign.  They say they are aware that ASDA are still having problems since changing over to the Vodaphone network in September.  I have already had a 2nd new card and 4 calls to customer services and a webchat but with no success - it's so frustrating.

I don't want to have to travel to the store (min 12 mile trip) to top-up, but this is the only place I've found the card works!

The vouchers are reported not to work either.

Looking to change my provider if I cannot get sorted this week.

Murmansk

My experience of Asda Mobile is such that I'd say everyone should avoid them.