Fixed price deal tariff being increased

zoonyx

bristolleedsfan said:

Interesting the part about Octopus explaining that the tariff was only available via its website. 

https://forums.moneysavingexpert.com/discussion/comment/79815706/#Comment_79815706

Don't believe everything you read on a forum I guess.

Good luck with the court cases lads!

bristolleedsfan

https://forums.moneysavingexpert.com/discussion/comment/79808664/#Comment_79808664

rnicho99

bristolleedsfan said:

Interesting the part about Octopus explaining that the tariff was only available via its website. 

https://forums.moneysavingexpert.com/discussion/comment/79815706/#Comment_79815706

I got mine over the phone that why octopus settled 

MWT

The comments from the Ombudsman match what I've been saying all the way through, the incorrect post-contract information really has no bearing on it, and those who signed up online really don't have a case.

Those who got it on the phone without having the fact that it was a cap-tracker explained do have a case. 

zoonyx

MWT said:

The comments from the Ombudsman match what I've been saying all the way through, the incorrect post-contract information really has no bearing on it, and those who signed up online really don't have a case.

Those who got it on the phone without having the fact that it was a cap-tracker explained do have a case. 

Sounds like it’s another case of one part of octopus not knowing what the other was doing. It should have been web only, but telesales were putting people on it.

that said, I can’t help but think all the LBA threats flying about in this thread are a bit embarrassing now

Unclefoobar

Unclefoobar said:

This was sent to me from Octopus. I did look for it on the Ombudsman website but couldn't see it (admittedly didn't look very hard)

Just to add to my input from my post above.

I felt I was my mis-sold my contract having never signed up for a variable tariff in the past.

I complained several times to octopus and was offered compensation which I rejected.

Complained to the Ombudsman who sided with octopus.

Appealed to the Ombudsman who again sided with octopus. Offered compensation (£75) which I declined / rejected.

Wrote to octopus legal department and their DPO requesting a SAR and informing them of my intention to commence proceedings in the small claims court.

Octopus replied within 36 hours with the attached screenshots and an offer of a financial settlement (2k+)

I accepted the offer and consider the case closed from my personal point of view

I would urge anyone who genuinely feels they were mis-sold their contract to not give up

Really surprised by the minority who appear to side with the energy company, as much as I like octopus energy, I really feel they're in the wrong on this one.

MWT

Unclefoobar said:

Really surprised by the minority who appear to side with the energy company, as much as I like octopus energy, I really feel they're in the wrong on this one.

Nobody who was sold the tariff on the website could reasonably claim that they thought it was a fixed tariff, any one who did that and then tried to exploit the loop-hole created by the incorrect contract information that was sent out should not prevail.

... but as I've said for a long time now, those who signed up over the phone and were not told by the CS staff that it was a cap tracker have a valid complaint.

Octopus have got better now at making sure the terms for the more unique tariffs are properly explained on the phone as well as on the website.

[Deleted User]

Octopus needs to take a close look at its customer communications. For example, I received an email this week telling me that my fixed deal is coming to an end in April 2023 and, if I do nothing, the tariff will be extended for a further 12 months until April 2023. Much less ‘love and power’ is needed. More time is needed on checking what is being released to customers. I say that as a critical friend.

zoonyx

Unclefoobar said:

Unclefoobar said:

Really surprised by the minority who appear to side with the energy company, as much as I like octopus energy, I really feel they're in the wrong on this one.

Firstly, well done on getting a positive result.  We're here to save money after all.  How did you/they/whoever work out you lost out by "2k+" out of interest?

Not sure I would say I'm siding with an energy company - I'm not even bothered about those who have beat the system somewhat and got compensation that maybe they shouldn't have got.  It's about money saving, so ya know... go for it.

That said, what really gets my goat is the moaning (in this thread elsewhere) and sense of entitlement.  As others have said, if you signed up via phone you probably have a valid case.  As MWT says above though, it was perfectly clear on the website, the ombudsman agrees.  Most here knew they were on dodgy ground anyway.

bristolleedsfan

[Deleted User] said:

Octopus needs to take a close look at its customer communications. For example, I received an email this week telling me that my fixed deal is coming to an end in April 2023 and, if I do nothing, the tariff will be extended for a further 12 months until April 2023. Much less ‘love and power’ is needed. More time is needed on checking what is being released to customers. I say that as a critical friend.

Irony is that communication with wrongly stated year has been the same for years, not been changed when email replied to with error pointed out.

I suspect most customers with tracker fixed term expiring particularly those with both fuels on that tariff would just be relieved for extra 12 months rollover on the same terms.......