247 curtains refuses to refund a price drop

Jenni_D

kevinwang said:

Thank you all for the advice. I understand that I agreed for the price. But the product went a sale only a few days after my purchase, and the discount is a huge 25%. That's what I'm not happy with.

There's another old adage ... once you have bought something stop looking for it!

TuppenceWorth

Dear OP (first time poster),
you have the correct responses despite not being the answers that you wanted.

Enjoy the curtains and the £40 gift.
Hope this doesn't put you off asking questions in the future.

Regards

user1977

kevinwang said:

Thank you all for the advice. I understand that I agreed for the price. But the product went a sale only a few days after my purchase, and the discount is a huge 25%. That's what I'm not happy with.

You don't have a consumer right to be happy about everything.

Brie

I get why you're annoyed.  It used to be that sometimes sales people would push a product fully knowing that it was going on sale but advising to wait would seriously have affected them meeting their sales targets.  Not a tactic I used when I was in sales - when I saw someone contemplating a significant purchase I would sidle up to them and quietly say "why not go home and think about it and come back next Tuesday to see if you like the price better then?"

These days, particularly with large companies, sales people (assuming they were even involved) would not know about upcoming sales to prevent them delaying a transaction that would benefit the customer rather than the business.  

Jenni_D

Although in this case I suspect this was an online purchase.  

kevinwang

Thank you all again for the advice! So I called 247 curtains again, and this time I was really polite and nice. Another customer care advisor took my phone, and the communication was really smooth.

Good news - I get the full refund! 

I received an email confirmation from them shortly, pasted below:

"

Thank you for your call

Please note the prices do change due to sales all year around, this is not something we can always refund however as per our conversation we will process the refund on this occasion as a good will gesture, the refund due to you would be £213.93.

This will be processed shortly.

"

It is resovled and thank you all again 

Jenni_D

Well done!

To quote yet another old adage ... you catch more flies with honey than with vinegar.  

Aylesbury_Duck

A great example that many others would do well to follow, instead of reaching for the chargeback/claim route the instant they're unhappy.

Make sure to give them a good review, they've shown a lot of goodwill here.