How do I get a new line into the house?

georgiac

We have no end of issues with our broadband, we've tried BT, Sky, and TalkTalk and they are all exactly the same.

We have far slower speeds than we should achieve and dozens of drop offs every day.

The house is as far as it's possible to get from the box apparantly and Openreach are out to our avenue on a very regular basis.

Part of the problem seems to be that the cable from the telegraph pole outside our house goes into the wrong room for us and we'd like to have a new cable from the pole to a different room.

We don't want a second line just to move the first.

Please does anyone know how we go about this and how much it is likely to cost?

Do we contact our internet & phone provider, or Openreach or a.n.other?

Thanks in advance

neilmcl

What speeds are you expecting to achieve? Sounds like this is a wifi issue and nothing to do with the line. If you want to move the router to another position then install an extension socket, you don't need the entry point moving.

Put your details into the following link and post what it shows.

https://www.broadbandchecker.btwholesale.com/#/ADSL

ItsComingRome

georgiac said:

We have no end of issues with our broadband, we've tried BT, Sky, and TalkTalk and they are all exactly the same.

We have far slower speeds than we should achieve and dozens of drop offs every day.

The house is as far as it's possible to get from the box apparantly and Openreach are out to our avenue on a very regular basis.

Part of the problem seems to be that the cable from the telegraph pole outside our house goes into the wrong room for us and we'd like to have a new cable from the pole to a different room.

We don't want a second line just to move the first.

Please does anyone know how we go about this and how much it is likely to cost?

Do we contact our internet & phone provider, or Openreach or a.n.other?

Thanks in advance

https://www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDetails.do?data=pBzHTRfO4GXC12qz7DCzqUP54d5RrQ9TQD+RDuYwQUElMnGHsqdC0vzO163bJmh34D91D7M0q8u/IlSgtIFAKw==

The answer is their standard charge plus however long it takes them to pointlessly faff around moving your line entry point to another room because apparently WiFi isn't a thing multiplied by their hourly rate.

Neil_Jones

georgiac said:

We have no end of issues with our broadband, we've tried BT, Sky, and TalkTalk and they are all exactly the same.

We have far slower speeds than we should achieve and dozens of drop offs every day.

The house is as far as it's possible to get from the box apparantly and Openreach are out to our avenue on a very regular basis.

Part of the problem seems to be that the cable from the telegraph pole outside our house goes into the wrong room for us and we'd like to have a new cable from the pole to a different room.

We don't want a second line just to move the first.

Please does anyone know how we go about this and how much it is likely to cost?

Do we contact our internet & phone provider, or Openreach or a.n.other?

Thanks in advance

Either fit an extension socket (you can do this yourself), or:

Put the router where the phone line comes in and either run network cable as appropriate, or make use of wifi extenders.

Your issue as described is not a phone line issue, as above it sounds like a wi-fi issue.  Having the master socket moved just to get better wi-fi is akin to cracking a nut with a sledgehammer,  so the easiest solution here is if the mountain won't come to you, you have to go to to the mountain.

georgiac

neilmcl said:

What speeds are you expecting to achieve? Sounds like this is a wifi issue and nothing to do with the line. If you want to move the router to another position then install an extension socket, you don't need the entry point moving.

Put your details into the following link and post what it shows.

Thanks, unfortunately it isn't just our house that has the problems.

The entire street suffers from drop outs to the extent that we considered a community improvement ( whatever that is) that was going to cost several thousand pounds between us.

I agree that the broadband speeds are possibly a provider issue - we should be getting a guaranteed 35mbs on fibre and it's reading 14mbs right now and often as low as 5mbs.

Was there a link in your post please?

Thanks

flaneurs_lobster

georgiac said:

Was there a link in your post please?

Thanks

Think that @neilmcl was going to post this link https://www.broadbandchecker.btwholesale.com/#/ADSL 

neilmcl

gavinbaxter said:

georgiac said:

Was there a link in your post please?

Thanks

Think that @neilmcl was going to post this link https://www.broadbandchecker.btwholesale.com/#/ADSL 

Yes, that was the link I was supposed to have posted, apologies.

Also, @georgiac can I take it those speeds are from speed tests done via wifi? If so you really need to run a speed test whilst connected directly to the router via ethernet to get a better and more accurate idea of the speeds you could get. Also, log in to your router and look at the connection stats to see what the real connection speed is.

The disconnections we can't help with, that is clearly an issue you need to take up with your provider, the speed problems sound like a wifi issue which can easily be resolved.

cx6

you contact your provider (not openreach) and ask them for a quote to move the line to wherever you want it.

The_Fat_Controller

Openreach charge around £128 to change the entry point of a line.