News story: Ryanair bans passengers who got Covid Chargeback refunds

The_Blacklist

As I have never used Ryanair, but based on the media comments, I do not feel sorry for these people who have been banned from travelling on Ryanair.
I believe that people make choices and if you decide to travel on such "reputable" airline what do you expect.
Good Luck Ryanair.

Richard_T_

If someone was legally prevented form flying ( ie due to covid lockdowns) then they may have some lee way

If they didnt want to fly because of fear of covid / apprehension then the balls back in Ryan airs court again

silvercar

Richard_T_ said:

If someone was legally prevented form flying ( ie due to covid lockdowns) then they may have some lee way

If they didnt want to fly because of fear of covid / apprehension then the balls back in Ryan airs court again

It was both. In some cases Ryanair made a commercial decision to fly planes virtually empty as most customers weren't allowed to fly due to lockdown rules. Ryanair could have cancelled the flights and refunded, instead it kept the planes in the air to avoid refunds.

silvercar

Whereas, Ryanair is allowed to make these commercial decisions, the fact that they only notify passengers in the day or 2 before flying, when no doubt most will have also paid for hotels/ cars/ activities etc rather than near the time of booking when customers would have an easier choice to make to pay up or book flights with an other airline, sounds underhand.

ItsComingRome

silvercar said:

Richard_T_ said:

If someone was legally prevented form flying ( ie due to covid lockdowns) then they may have some lee way

If they didnt want to fly because of fear of covid / apprehension then the balls back in Ryan airs court again

It was both. In some cases Ryanair made a commercial decision to fly planes virtually empty as most customers weren't allowed to fly due to lockdown rules. Ryanair could have cancelled the flights and refunded, instead it kept the planes in the air to avoid refunds.

And then you'd have the people on the flights moaning that they were stranded.

ItsComingRome

MSE_Laura_F said:

Thanks to the personal stories of several Forumites, MoneySavingExpert.com was able to publish this exclusive. It reveals that Ryanair has barred some passengers who received 'Chargeback' refunds for Covid-disrupted flights from travelling with it, unless they return the money...

Read the full story here:
Ryanair bans passengers who got Covid Chargeback refunds
If you haven’t already, join the forum to reply.

All I can say is schadenfreude.   Utter schadenfreude.

I hope these chancers wake up to the world they live in, not the world they think they live in.

Bravo Ryanair.

mjm3346

Ryanair didn't think these people were due a refund, the fact customers got banks to take the money back anyway doesn't change the fact Ryanair didn't think they were entitled to the refund and they, at least for the moment, have their money back.  

Upsidedownandaround

silvercar said:

Richard_T_ said:

If someone was legally prevented form flying ( ie due to covid lockdowns) then they may have some lee way

If they didnt want to fly because of fear of covid / apprehension then the balls back in Ryan airs court again

It was both. In some cases Ryanair made a commercial decision to fly planes virtually empty as most customers weren't allowed to fly due to lockdown rules. Ryanair could have cancelled the flights and refunded, instead it kept the planes in the air to avoid refunds.

And to prevent its passengers from being stranded in foreign countries if it cancelled all its flights. 

brianposter

silvercar said:

It was both. In some cases Ryanair made a commercial decision to fly planes virtually empty as most customers weren't allowed to fly due to lockdown rules. Ryanair could have cancelled the flights and refunded, instead it kept the planes in the air to avoid refunds.

Surely there can be no argument about flying planes virtually empty. Ryanair have accepted a contracr to fly and are not going to lose money because they have the revenue from the 95% of passengers who are not permitted to fly. Therefore they should fly.

Flying the plane completely empty is a different matter.

yncx

While I agree that chargeback was not the correct way to get the money back, companies shouldn't be allowed to bully consumers the way Ryanair is now.

Ryanair had an opportunity to dispute the chargebacks which in many cases they failed to do. There are further legal ways for them to reclaim the debt, such as taking the consumers to small claims court. Even blacklisting these customers by not accepting any new bookings would be viewed as reasonable by many -- although probably borderline from a consumer-law viewpoint, especially if the debt is denied.

However, allowing the consumers to make further bookings only to deny service before departure amounts to a bullying tactic in my books. I hope it will be shot down quickly by the authorities.