News story: Ryanair bans passengers who got Covid Chargeback refunds

MSE_Laura_F

Thanks to the personal stories of several Forumites, MoneySavingExpert.com was able to publish this exclusive. It reveals that Ryanair has barred some passengers who received 'Chargeback' refunds for Covid-disrupted flights from travelling with it, unless they return the money...

Read the full story here:
Ryanair bans passengers who got Covid Chargeback refunds
If you haven’t already, join the forum to reply.

Thrugelmir

Are we supposed to be surprised? 

eskbanker

Not defending Ryanair's conduct here, but the headline really ought to be "Ryanair pursues refunds from passengers who got Covid Chargeback refunds when they weren't entitled to them".

tacpot12

I understand and agree with Eskbanker's point that the customers were not entitled to the refunds, but by accepting their money a second time, Ryanair have laid a trap for such customers, and as such are acting in bad faith. They deserve all the bad publicity that will arise from this. 

bagand96

tacpot12 said:

I understand and agree with Eskbanker's point that the customers were not entitled to the refunds, but by accepting their money a second time, Ryanair have laid a trap for such customers, and as such are acting in bad faith. They deserve all the bad publicity that will arise from this. 

Yeah, I think that's where Ryanair may fall down on this.  Allowing people to enter into a new contract and taking their money, and then trying to reclaim money for a previous contract isn't good form.  If anyone took this to court I do wonder how a judge would view that behaviour.

michael1234

MSE_Laura_F said:

Thanks to the personal stories of several Forumites, MoneySavingExpert.com was able to publish this exclusive. It reveals that Ryanair has barred some passengers who received 'Chargeback' refunds for Covid-disrupted flights from travelling with it, unless they return the money...

Read the full story here:
Ryanair bans passengers who got Covid Chargeback refunds
If you haven’t already, join the forum to reply.

Yes that is mostly thanks to the OPs who were good enough to share their stories only in some cases to be given short shrift by some unfriendly incumbents who have little better to do. Its a real shame and I think we need a clear out to encourage the stories to keep coming.

[Deleted User]

tacpot12 said:

I understand and agree with Eskbanker's point that the customers were not entitled to the refunds, but by accepting their money a second time, Ryanair have laid a trap for such customers, and as such are acting in bad faith. They deserve all the bad publicity that will arise from this. 

Not just accepting it, but then waiting until just before boarding to demand it.

Thrugelmir

tacpot12 said:

I understand and agree with Eskbanker's point that the customers were not entitled to the refunds, but by accepting their money a second time, Ryanair have laid a trap for such customers, and as such are acting in bad faith. They deserve all the bad publicity that will arise from this. 

There's no traps. I'm amazed that people thought they they could simply pick Ryanairs pockets. With no comeback. They are going to recover the monies by legal means in any event. If one wants to play games then you have to accept the consequences of your actions. Would have looked worse if the airline had simply banned these customers. 

Aylesbury_Duck

Thrugelmir said:

tacpot12 said:

I understand and agree with Eskbanker's point that the customers were not entitled to the refunds, but by accepting their money a second time, Ryanair have laid a trap for such customers, and as such are acting in bad faith. They deserve all the bad publicity that will arise from this. 

There's no traps. I'm amazed that people thought they they could simply pick Ryanairs pockets. With no comeback. They are going to recover the monies by legal means in any event. If one wants to play games then you have to accept the consequences of your actions. Would have looked worse if the airline had simply banned these customers. 

I agree.  I read a lot of posts from people happy to initiate chargebacks for flights they could have taken but chose not to, and vowing never to fly with Ryanair again.  They wouldn't be 'trapped' if they booked elsewhere, but the lure of cheap flights keeps sucking them in...

eskbanker

Thrugelmir said:
Would have looked worse if the airline had simply banned these customers. 

Indeed, and it seems irresponsible of MSE to resort to emotive tabloidy language when inaccurately asserting that "Ryanair bans passengers...", given that Ryanair are simply insisting that the passengers settle their outstanding bills before being allowed to travel.

It's not until the very last sentence of the article that MSE finally concedes:

The airline's T&Cs state: "We may refuse to carry you or your baggage on any flights operated by an airline of the Ryanair Group, if... you owe us any money in respect of a previous flight owing to payment having been dishonoured, denied or recharged against us."

As above, I'm not defending Ryanair's tactics here, but equally the tone and style of this piece leaves a lot to be desired....

Thrugelmir

eskbanker said:

Thrugelmir said:
Would have looked worse if the airline had simply banned these customers. 

Indeed, and it seems irresponsible of MSE to resort to emotive tabloidy language when inaccurately asserting that "Ryanair bans passengers...", given that Ryanair are simply insisting that the passengers settle their outstanding bills before being allowed to travel.

It's not until the very last sentence of the article that MSE finally concedes:

The airline's T&Cs state: "We may refuse to carry you or your baggage on any flights operated by an airline of the Ryanair Group, if... you owe us any money in respect of a previous flight owing to payment having been dishonoured, denied or recharged against us."

As above, I'm not defending Ryanair's tactics here, but equally the tone and style of this piece leaves a lot to be desired....

I've no personal love of Ryanair due to a personal experience in 2000. I'll use if needs must. Otherwise have always looked elsewhere and made alternative arrangements.