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Thorpe Park won't refund service not received
Wildboy1983
Posts: 3 Newbie
in Techie Stuff
I went to Thorpe Park and purchased two tickets for the scare maze at £20 using the app. The email confirmation did not arrive so I went to guest services and they asked me to prove the purchase. I could only show the deduction on my bank statement but they would not do anything without the missing email so they advised to email customer services instead.
I emailed customer services the next day and they confirmed the unused tickets and that the confirmation was not received but stated that all tickets are non refundable and I agreed to this when I purchased the tickets.
As a measure of goodwill they offered to send me two one shot fast passes which amounts to the same value.
This is useless since I have left the park and don't intend to revisit. I just want my money back for the tickets I never received. Any suggestions?
I emailed customer services the next day and they confirmed the unused tickets and that the confirmation was not received but stated that all tickets are non refundable and I agreed to this when I purchased the tickets.
As a measure of goodwill they offered to send me two one shot fast passes which amounts to the same value.
This is useless since I have left the park and don't intend to revisit. I just want my money back for the tickets I never received. Any suggestions?
0
Comments
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how did you pay - was it by debit / credit card? if so, call the card company and request a chargeback.0
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Post in Consumer rights. https://forums.moneysavingexpert.com/categories/consumer-rightsWildboy1983 Any suggestions?Tall, dark & handsome. Well two out of three ain't bad.1
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