Thorpe Park won't refund service not received

Wildboy1983

I went to Thorpe Park and purchased two tickets for the scare maze at £20 using the app. The email confirmation did not arrive so I went to guest services and they asked me to prove the purchase. I could only show the deduction on my bank statement but they would not do anything without the missing email so they advised to email customer services instead.

I emailed customer services the next day and they confirmed the unused tickets and that the confirmation was not received but stated that all tickets are non refundable and I agreed to this when I purchased the tickets. 

As a measure of goodwill they offered to send me two one shot fast passes which amounts to the same value. 

This is useless since I have left the park and don't intend to revisit. I just want my money back for the tickets I never received. Any suggestions?

cx6

how did you pay - was it by debit / credit card? if so,  call the card company and request a chargeback.

EssexExile

Wildboy1983  Any suggestions?

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