Going round in circles with e.on

Pixie5740

And so it begins. I’m not getting texts and emails from eon about the CO Chocolate Teapot account and unpaid bill. Still waiting for my own account to be set up. 

Thought I’d try and pay the bill anyway but apparently the post code is not a valid UK post code which is !!!!!!. 

stewie_griffin

MWT said:

Right now with a lot of customers being switched from failing energy suppliers, the 'longer than usual' warning is for once justified and not Covid related.

None of them are being moved to E.ON however. I suspect it's more likely to be due to them starting to wind down that part of their business, so they'll have far fewer advisors than they used to have.

MWT

stewie_griffin said:

MWT said:

Right now with a lot of customers being switched from failing energy suppliers, the 'longer than usual' warning is for once justified and not Covid related.

None of them are being moved to E.ON however. I suspect it's more likely to be due to them starting to wind down that part of their business, so they'll have far fewer advisors than they used to have.

"Ofgem appointed E.ON Next – the new consumer brand of the German energy group – to take on customers of Igloo Energy, Symbio Energy, and Enstroga."

They also picked up Hub Energy back in August...

All part of the E.ON group.

stewie_griffin

But the OP is referring to E.ON and not E.ON Next. They don't share any customer service staff.

It'd be like not getting through to Virgin Atlantic and blaming it on more people calling Virgin Active.

sam1974_2

Pixie5740 said:

Do any of the e.on customer representatives still roam these parts? 

I am having problems registering for an account online and paying my bill.  I want to give you money e.on and you are making it difficult.

Tenant moved out my property and the tenant had been with e.on.  I finally got this information from the letting agency as well as the check-out inventory with the final meter readings on it.  e.on have been sending letters to the property c/o Chocolate Teapot Letting Agency and the agency has ignored them during viewings and any other time they have been at the property.  A lovely neighbour was able to get hold of one of these e.on letters and has sent me a screen shot so I know how the account number....hooray!!!

I go to e.on's website and armed with the account number I register for an account.  e.on send me an account activation email.  I click on the link and enter the user name given in the email, activation code from the email, postcode of the property and choose a password.  Then I click on "activate my account" only to get the message...

We're sorry but we're unable to reset Your ID because we don't recognise your details. Please fill out our reset Your ID form to try again.

Which starts the whole palava again, over and over and over, like bloody Groundhog Day.

If @E.ON_Company_Representative @E.ON_Company_Representative:_Helena or @E.ON_Company_Rep_Chris are about please help me.

Just ring E.on and speak to them - far easier than trying to do it online/via chat! 

Explain the situation - I.e. give them the property address, your tenants moved out on x date and the readings where x 

your name and address and what the readings are now. 

They will bill you accordingly. 

Then when your new tenants move in, ring E.on again, give them the new tenancy start date and new tenants name. They close your account and re-open one for the tenants. 

I’ve worked in lettings for 25 years, never had any issues doing this several times a week for thousands of properties over the years! 

brewerdave

Unfortunately the EON reps referred to in the post above, who used to be very helpful on these boards ,have been dispensed with by EON  

Pixie5740

sam1974_2 said:

Pixie5740 said:

Do any of the e.on customer representatives still roam these parts? 

I am having problems registering for an account online and paying my bill.  I want to give you money e.on and you are making it difficult.

Tenant moved out my property and the tenant had been with e.on.  I finally got this information from the letting agency as well as the check-out inventory with the final meter readings on it.  e.on have been sending letters to the property c/o Chocolate Teapot Letting Agency and the agency has ignored them during viewings and any other time they have been at the property.  A lovely neighbour was able to get hold of one of these e.on letters and has sent me a screen shot so I know how the account number....hooray!!!

I go to e.on's website and armed with the account number I register for an account.  e.on send me an account activation email.  I click on the link and enter the user name given in the email, activation code from the email, postcode of the property and choose a password.  Then I click on "activate my account" only to get the message...

We're sorry but we're unable to reset Your ID because we don't recognise your details. Please fill out our reset Your ID form to try again.

Which starts the whole palava again, over and over and over, like bloody Groundhog Day.

If @E.ON_Company_Representative @E.ON_Company_Representative:_Helena or @E.ON_Company_Rep_Chris are about please help me.

Just ring E.on and speak to them - far easier than trying to do it online/via chat! 

Explain the situation - I.e. give them the property address, your tenants moved out on x date and the readings where x 

your name and address and what the readings are now. 

They will bill you accordingly. 

Then when your new tenants move in, ring E.on again, give them the new tenancy start date and new tenants name. They close your account and re-open one for the tenants. 

I’ve worked in lettings for 25 years, never had any issues doing this several times a week for thousands of properties over the years! 

Doing it online I have a record of what was said and by whom.  It also saves me from having to wait in a queue that always seems to be experiencing longer-than-usual wait times whenever I try to call.  I filled in the new account form on the website 11th October and at this rate there will be a new tenant in the property before my account is set up.

Pixie5740

brewerdave said:

Unfortunately the EON reps referred to in the post above, who used to be very helpful on these boards ,have been dispensed with by EON  

That's pants.

Cat246marie

Pixie5740 said:

Do any of the e.on customer representatives still roam these parts? 

I am having problems registering for an account online and paying my bill.  I want to give you money e.on and you are making it difficult.

Tenant moved out my property and the tenant had been with e.on.  I finally got this information from the letting agency as well as the check-out inventory with the final meter readings on it.  e.on have been sending letters to the property c/o Chocolate Teapot Letting Agency and the agency has ignored them during viewings and any other time they have been at the property.  A lovely neighbour was able to get hold of one of these e.on letters and has sent me a screen shot so I know how the account number....hooray!!!

I go to e.on's website and armed with the account number I register for an account.  e.on send me an account activation email.  I click on the link and enter the user name given in the email, activation code from the email, postcode of the property and choose a password.  Then I click on "activate my account" only to get the message...

We're sorry but we're unable to reset Your ID because we don't recognise your details. Please fill out our reset Your ID form to try again.

Which starts the whole palava again, over and over and over, like bloody Groundhog Day.

If @E.ON_Company_Representative @E.ON_Company_Representative:_Helena or @E.ON_Company_Rep_Chris are about please help me.

Maybe change providers or go without electricity 

Pixie5740

Victory is mine! I eventually resorted to writing a letter of complaint to e.on and today an account in my name has been opened and registered online. Just in the nick of time as a new tenant moves in today. I hope closing my account is easier.