Going round in circles with e.on

Pixie5740

Do any of the e.on customer representatives still roam these parts? 

I am having problems registering for an account online and paying my bill.  I want to give you money e.on and you are making it difficult.

Tenant moved out my property and the tenant had been with e.on.  I finally got this information from the letting agency as well as the check-out inventory with the final meter readings on it.  e.on have been sending letters to the property c/o Chocolate Teapot Letting Agency and the agency has ignored them during viewings and any other time they have been at the property.  A lovely neighbour was able to get hold of one of these e.on letters and has sent me a screen shot so I know how the account number....hooray!!!

I go to e.on's website and armed with the account number I register for an account.  e.on send me an account activation email.  I click on the link and enter the user name given in the email, activation code from the email, postcode of the property and choose a password.  Then I click on "activate my account" only to get the message...

We're sorry but we're unable to reset Your ID because we don't recognise your details. Please fill out our reset Your ID form to try again.

Which starts the whole palava again, over and over and over, like bloody Groundhog Day.

If @E.ON_Company_Representative @E.ON_Company_Representative:_Helena or @E.ON_Company_Rep_Chris are about please help me.

MWT

You are going about this the wrong way, you should not be using the old account number, you should be registering for a new account on the basis that you are taking over responsibility for the energy supply at the property, not that you are taking over their account...

Pixie5740

MWT said:

You are going about this the wrong way, you should not be using the old account number, you should be registering for a new account on the basis that you are taking over responsibility for the energy supply at the property, not that you are taking over their account...

How is this the wrong way?  The tenant has moved out and closed her account.  She has given the letting agency's details as the new occupant so e.on are writing  to "CO Chocolate Teapot Letting Agency" as the new account holder.  That's the account number I am trying to use. 

MWT

What are you trying to achieve at this point?

If you want the account in your name then ignore the letting agency account.

If you are trying to sign up in the name of the letting agency then by all means use their account number.

What you shouldn't be doing is using the letting agency account number to sign up in your own name.

Pixie5740

MWT said:

What are you trying to achieve at this point?

If you want the account in your name then ignore the letting agency account.

If you are trying to sign up in the name of the letting agency then by all means use their account number.

What you shouldn't be doing is using the letting agency account number to sign up in your own name.

I don't think the letting agency really have an account.  I think what has happened is that when the tenant moved out and closed her account she gave the letting agency's name as the new occupant.  I just want to get this sorted because I don't want to end up with a CCJ against my name.

MWT

Then register for a new account and ignore the one they have with the agents name on it.

Give them the exit reading and date as your start date and all should be fine.

Streaky_Bacon

Pixie5740 said:

 I just want to get this sorted because I don't want to end up with a CCJ against my name.

You do understand that to get a CCJ recorded against you, you have to have a court claim brought against you, lose that claim, and fail to pay the judgement within a month?

Pixie5740

Streaky_Bacon said:

Pixie5740 said:

 I just want to get this sorted because I don't want to end up with a CCJ against my name.

You do understand that to get a CCJ recorded against you, you have to have a court claim brought against you, lose that claim, and fail to pay the judgement within a month?

Yes I do realise that but had it not been for my lovely neighbour who lives in the same building I would never had managed to get any of the letters e.on are sending.  Whilst I do have a redirection in place for the odd bit of post that might still go there Royal Mail won't redirect the utility bills with the letting agency's name on them instead of mine.  The letting agency has been totally effing useless and has just been sacked.  My previous experiences with e.on in another property have not been great and I know how difficult it can be sort things out with them when they go wrong.

Pixie5740

MWT said:

Then register for a new account and ignore the one they have with the agents name on it.

Give them the exit reading and date as your start date and all should be fine.

I finally managed to speak to someone online.  I have filled out a form which might take a bit longer to process than usual apparently.  I don't know what e.on's usual is and although covid might be a factor now I've always had "longer to process than usual" warnings from e.on.  Used the details on the check-out inventory and gave e.on the letting agency's address when they asked for it to update the existing account.

I just hope that with three flats in the tenement e.on don't get my flat mixed up with one of my neighbours' flats.  This has happened before when someone first moved into the building.  Arghhh!

MWT

Right now with a lot of customers being switched from failing energy suppliers, the 'longer than usual' warning is for once justified and not Covid related.

Pixie5740

MWT said:

Right now with a lot of customers being switched from failing energy suppliers, the 'longer than usual' warning is for once justified and not Covid related.

Maybe I'll cut them some slack this time then.  In the meantime if eon starts chasing the letting agency I won't lose any sleep over it.