Moral dilemma

Ali60

My energy company is not charging me for gas.  Ever since we had a smart meter fitted we have only been paying the daily standing charge for gas, the electricity is fine.  I have emailed them twice in may and July and after investigations they said all was working correctly. I phoned them in September and have had no follow up.  My question is, how many times am I morally obliged to tell them I’m not being charged.  Is three times enough?  I don’t want to switch as I’m on a fixed rate deal which is great value at the moment, but nor do I want a massive bill when they realise their mistake.

Farway

I hope you are safely putting the gas money you owe aside and not spending it, just in case, or when, the supplier realises their mistake and comes along for the missing cash

QrizB

This isn't a moral dilemma. Eventually the supplier will realise and you will have to pay for the gas you've used.

Do you have an online account? Can you submit a meter reading there?

GingerTim

Less a moral dilemma, and more an inevitable legal issue.

Keep_pedalling

It’s not a matter of morals, but a matter of regular payments or a very big one off payment. If you are paying by DD you are probably building up a large credit with them, if not start putting the money for gas you know you are using aside so you can pay the bill when it comes along.

Aylesbury_Duck

Ali60 said:

My energy company is not charging me for gas.  Ever since we had a smart meter fitted we have only been paying the daily standing charge for gas, the electricity is fine.  I have emailed them twice in may and July and after investigations they said all was working correctly. I phoned them in September and have had no follow up.  My question is, how many times am I morally obliged to tell them I’m not being charged.  Is three times enough?  I don’t want to switch as I’m on a fixed rate deal which is great value at the moment, but nor do I want a massive bill when they realise their mistake.

None, but you will still have to pay a massive bill when they realise their mistake, so put the money aside.

Neil_Jones

Ali60 said:

My energy company is not charging me for gas.  Ever since we had a smart meter fitted we have only been paying the daily standing charge for gas, the electricity is fine.  I have emailed them twice in may and July and after investigations they said all was working correctly. I phoned them in September and have had no follow up.  My question is, how many times am I morally obliged to tell them I’m not being charged.  Is three times enough?  I don’t want to switch as I’m on a fixed rate deal which is great value at the moment, but nor do I want a massive bill when they realise their mistake.

Well realistically they will notice at some point and you will have to pay for the usage.  There is no such thing as a free lunch after all.  So expect a massive bill.  I do hope you have put £40 a month aside for the day they notice and issue a catch-up bill for six months worth of usage?  If so, well done.  If not, oh dear (and the next post from you will be 'Dalek Energy claim I owe them £600').

Eventually when you do decide to switch and/or that tariff expires, that's usually when they notice.

MWT

Ali60 said:

..., but nor do I want a massive bill when they realise their mistake.

Then submit a meter reading now and get it over with.

There is no 'moral dilemma', you know you owe them money so if nothing else works submit a complaint and they may even give you a little compensation for your trouble, but get it sorted...

Ali60

I cannot submit a meter reading as the meter does not show any numbers, just a string of meaningless (to me) letters.  As there are no numbers, I’m not sure how they will tell how much I have used.  I’m still paying the same direct debit asI was before I had the smart meter fitted and  am now approx £500 in credit and the company keep offering it back to me. 

Ali60

My question really was morally how many times should I report it before I can just leave it up to them to notice. 

QrizB

Ali60 said:

I cannot submit a meter reading as the meter does not show any numbers, just a string of meaningless (to me) letters.  As there are no numbers, I’m not sure how they will tell how much I have used.

OK, you need to get this sorted. Which energy company is it?