QS Supplies - Abysmal Customer Service / Awful after Sales Support (particularly on damaged goods)

Ordered bath which was delivered promptly. However, bath is damaged. i sent a complaint email and showed photos of damage. I said i was prepared to keep but i would like a discount and % refund. OR, if no refund they can come and collect. Two very simple options presented to QS - one week later and no response other than a standard email (twice) that "the relevant department is looking at it and they are in touch with the manufacturer" I explained i didn't understand why the manufacturer is involved when my contract is with QS

it seems if there is a complaint QS DOES NOT take it seriously and looks to ignore you

i would HESITATE to recommend you to PURCHASE FROM THEM

i will also be posting on other review sites - i have warned QS that this is what i will do if i have had no response to my compliant.... which i haven't

Comments

  • QS Supplies - following postings on here and notification to QS Supplies of these postings, I was contacted by Jabeen who was understanding and worked hard to resolve my complaint to the point where, within 3 days, all was resolved - so thank you, Jabeen.
  • p00hsticks
    p00hsticks Posts: 12,589
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    david0107 said:
    QS Supplies - following postings on here and notification to QS Supplies of these postings, I was contacted by Jabeen who was understanding and worked hard to resolve my complaint to the point where, within 3 days, all was resolved - so thank you, Jabeen.

    Given the satisfactory outcome, can I suggest you go back and edit the thread title ?
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