Lost service history, dealer refusing refund

Sjdunne

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Hi,

Recently bought a car for £8999 with fish advertised. Collected from up north after dealer couldn't deliver. On return discover no paperwork in the car. 
Contact dealer who says will post and does. No service history in paperwork. Dealer apologises and attempts to find. 
After 7 weeks no response. Call them to say we do not wish to keep car (there were also other issues). Write to them asking for refund acknowledging car has done 3.5k so don't expect full price. Alternately,  suggest a part refund due to no service history based on their value calculation.  They have no complaints process. Site consumer acts etc....
Say they will buy car at market value £5/5500, plus extra £1k, refuse to refund. Say if we sell privately they will vouch for service history, respond with not good enough. Refuse to speak to us and say being dealt with by their legal representative. 
Currently pursuing Section 75 as paid part of car with credit card, other with debit. 

What is the likelihood of my section 75 being successful?
Are there other routes. As I am sure you would guess very unhappy.
TIA 
Sean

On a technical point, does a seller need to provide all the documentation of a car's service history in order to satisfy the "FSH" descriptor?  You were told it has a FSH, they've confirmed it has a FSH, so if they've since mislaid the paper evidence of that, does that mean the car isn't as advertised?  I'm not convinced it isn't.

Playing devil's advocate, if paper evidence of FSH was important to you, why did you not immediately reject the car as soon as you realised the paperwork they did send included no service history?  What was in that paperwork?  By driving 3,500 miles in it in the following seven weeks, you've probably undermined your opportunity to reject it and if so, they're under no obligation to offer more than they want to for it.

That leaves the part refund option.  How much are you after?

Their valuation will be based on the resale cost for them. The extra £1k in my view makes them look like they are being generous.
I have asked for the difference between the price I paid and what they are offering as compensation. 
I trusted, as explained to me, that service history had been mislaid so would follow. I discovered paperwork ommision the day after purchase. Dealer had on his desk and said he would post. Arrived over 2 weeks later. Straight back onto them and they tried to claim it had been sent. Only once I proved it had not been sent did they offer to track down 13 yrs worth of service history. After a couple of attempts to find out what was happening (no communication from them) and further problems with the car, I informed I wanted to sell vehicle and needed fsh. Or they could buy back or pay difference due to selling something that was not advertised as original advert, that would have made a considerable difference to the price. And I wouldn't of engaged or responded to the advert if it didn't have a fsh.

Do you mean you've asked for £2,500?  i.e. the difference between what you paid (£9,000) and what they're offering in exchange for the return (£6,500)?  

Yes.
Car has done 86500 miles. Bought as said Cambelt done at 70k. Currently no proof and if cambelt should go car is scrap. Also drops the price if selling on

Aylesbury_Duck

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Hi,

Recently bought a car for £8999 with fish advertised. Collected from up north after dealer couldn't deliver. On return discover no paperwork in the car. 
Contact dealer who says will post and does. No service history in paperwork. Dealer apologises and attempts to find. 
After 7 weeks no response. Call them to say we do not wish to keep car (there were also other issues). Write to them asking for refund acknowledging car has done 3.5k so don't expect full price. Alternately,  suggest a part refund due to no service history based on their value calculation.  They have no complaints process. Site consumer acts etc....
Say they will buy car at market value £5/5500, plus extra £1k, refuse to refund. Say if we sell privately they will vouch for service history, respond with not good enough. Refuse to speak to us and say being dealt with by their legal representative. 
Currently pursuing Section 75 as paid part of car with credit card, other with debit. 

What is the likelihood of my section 75 being successful?
Are there other routes. As I am sure you would guess very unhappy.
TIA 
Sean

On a technical point, does a seller need to provide all the documentation of a car's service history in order to satisfy the "FSH" descriptor?  You were told it has a FSH, they've confirmed it has a FSH, so if they've since mislaid the paper evidence of that, does that mean the car isn't as advertised?  I'm not convinced it isn't.

Playing devil's advocate, if paper evidence of FSH was important to you, why did you not immediately reject the car as soon as you realised the paperwork they did send included no service history?  What was in that paperwork?  By driving 3,500 miles in it in the following seven weeks, you've probably undermined your opportunity to reject it and if so, they're under no obligation to offer more than they want to for it.

That leaves the part refund option.  How much are you after?

Their valuation will be based on the resale cost for them. The extra £1k in my view makes them look like they are being generous.
I have asked for the difference between the price I paid and what they are offering as compensation. 
I trusted, as explained to me, that service history had been mislaid so would follow. I discovered paperwork ommision the day after purchase. Dealer had on his desk and said he would post. Arrived over 2 weeks later. Straight back onto them and they tried to claim it had been sent. Only once I proved it had not been sent did they offer to track down 13 yrs worth of service history. After a couple of attempts to find out what was happening (no communication from them) and further problems with the car, I informed I wanted to sell vehicle and needed fsh. Or they could buy back or pay difference due to selling something that was not advertised as original advert, that would have made a considerable difference to the price. And I wouldn't of engaged or responded to the advert if it didn't have a fsh.

Do you mean you've asked for £2,500?  i.e. the difference between what you paid (£9,000) and what they're offering in exchange for the return (£6,500)?  

Yes.
Car has done 86500 miles. Bought as said Cambelt done at 70k. Currently no proof and if cambelt should go car is scrap. Also drops the price if selling on

Sheesh.  £2,500 is a completely unrealistic value to put upon a lack of service documents.  They're probably having a good old chuckle at that.

Surely the simplest thing to do is to get them to pay for a completely fresh service and cambelt change.  Then you're getting what you paid for.  In no way is that worth anywhere near £2,500, especially if the selling dealer does the work themselves.

That's the "loss" you've suffered - the lack of assurance of the mechanical history of the engine.  Put that right and you're in a better situation than you would have been at point of sale.

JJ_Egan

Sjdunne said:

JJ_Egan said:

Personally the service history would not bother me especially after driving for 3.5 thousand miles .

Fish  terrible smell .

Not really sure what you mean??? 

OP

with fish advertised

Sjdunne

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Hi,

Recently bought a car for £8999 with fish advertised. Collected from up north after dealer couldn't deliver. On return discover no paperwork in the car. 
Contact dealer who says will post and does. No service history in paperwork. Dealer apologises and attempts to find. 
After 7 weeks no response. Call them to say we do not wish to keep car (there were also other issues). Write to them asking for refund acknowledging car has done 3.5k so don't expect full price. Alternately,  suggest a part refund due to no service history based on their value calculation.  They have no complaints process. Site consumer acts etc....
Say they will buy car at market value £5/5500, plus extra £1k, refuse to refund. Say if we sell privately they will vouch for service history, respond with not good enough. Refuse to speak to us and say being dealt with by their legal representative. 
Currently pursuing Section 75 as paid part of car with credit card, other with debit. 

What is the likelihood of my section 75 being successful?
Are there other routes. As I am sure you would guess very unhappy.
TIA 
Sean

On a technical point, does a seller need to provide all the documentation of a car's service history in order to satisfy the "FSH" descriptor?  You were told it has a FSH, they've confirmed it has a FSH, so if they've since mislaid the paper evidence of that, does that mean the car isn't as advertised?  I'm not convinced it isn't.

Playing devil's advocate, if paper evidence of FSH was important to you, why did you not immediately reject the car as soon as you realised the paperwork they did send included no service history?  What was in that paperwork?  By driving 3,500 miles in it in the following seven weeks, you've probably undermined your opportunity to reject it and if so, they're under no obligation to offer more than they want to for it.

That leaves the part refund option.  How much are you after?

Their valuation will be based on the resale cost for them. The extra £1k in my view makes them look like they are being generous.
I have asked for the difference between the price I paid and what they are offering as compensation. 
I trusted, as explained to me, that service history had been mislaid so would follow. I discovered paperwork ommision the day after purchase. Dealer had on his desk and said he would post. Arrived over 2 weeks later. Straight back onto them and they tried to claim it had been sent. Only once I proved it had not been sent did they offer to track down 13 yrs worth of service history. After a couple of attempts to find out what was happening (no communication from them) and further problems with the car, I informed I wanted to sell vehicle and needed fsh. Or they could buy back or pay difference due to selling something that was not advertised as original advert, that would have made a considerable difference to the price. And I wouldn't of engaged or responded to the advert if it didn't have a fsh.

Do you mean you've asked for £2,500?  i.e. the difference between what you paid (£9,000) and what they're offering in exchange for the return (£6,500)?  

Yes.
Car has done 86500 miles. Bought as said Cambelt done at 70k. Currently no proof and if cambelt should go car is scrap. Also drops the price if selling on

Sheesh.  £2,500 is a completely unrealistic value to put upon a lack of service documents.  They're probably having a good old chuckle at that.

Surely the simplest thing to do is to get them to pay for a completely fresh service and cambelt change.  Then you're getting what you paid for.  In no way is that worth anywhere near £2,500, especially if the selling dealer does the work themselves.

That's the "loss" you've suffered - the lack of assurance of the mechanical history of the engine.  Put that right and you're in a better situation than you would have been at point of sale.

Hi Aylesbury_Duck 
Not really sure I agree. Even if I get the Cambelt done and last service, are you going to pay me the same as a car with full service history? Though as a dealer they could have offered all these things, but they have chosen to be silent for the most part. There is no evidence of previous work or issues, especially recall stuff. As older than 2013 Land rover don't hold any service history. They offered me £6.5k, which says they know exactly the value of the car now without service history.
The point is not being in a better position, it's about getting what I was told I was buying.

Al_Ross

You have been misled on the sale of your car, I’m sure they never had a full-service history and who knows if the timing belt has ever been changed, who was the dealer you bought it from?

I would discuss with Consumer Protection Services and see what your options are from here.

Why does everyone have to make fun of little typo mistakes, we all do them, more so the older you get.

Aylesbury_Duck

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Hi,

Recently bought a car for £8999 with fish advertised. Collected from up north after dealer couldn't deliver. On return discover no paperwork in the car. 
Contact dealer who says will post and does. No service history in paperwork. Dealer apologises and attempts to find. 
After 7 weeks no response. Call them to say we do not wish to keep car (there were also other issues). Write to them asking for refund acknowledging car has done 3.5k so don't expect full price. Alternately,  suggest a part refund due to no service history based on their value calculation.  They have no complaints process. Site consumer acts etc....
Say they will buy car at market value £5/5500, plus extra £1k, refuse to refund. Say if we sell privately they will vouch for service history, respond with not good enough. Refuse to speak to us and say being dealt with by their legal representative. 
Currently pursuing Section 75 as paid part of car with credit card, other with debit. 

What is the likelihood of my section 75 being successful?
Are there other routes. As I am sure you would guess very unhappy.
TIA 
Sean

On a technical point, does a seller need to provide all the documentation of a car's service history in order to satisfy the "FSH" descriptor?  You were told it has a FSH, they've confirmed it has a FSH, so if they've since mislaid the paper evidence of that, does that mean the car isn't as advertised?  I'm not convinced it isn't.

Playing devil's advocate, if paper evidence of FSH was important to you, why did you not immediately reject the car as soon as you realised the paperwork they did send included no service history?  What was in that paperwork?  By driving 3,500 miles in it in the following seven weeks, you've probably undermined your opportunity to reject it and if so, they're under no obligation to offer more than they want to for it.

That leaves the part refund option.  How much are you after?

Their valuation will be based on the resale cost for them. The extra £1k in my view makes them look like they are being generous.
I have asked for the difference between the price I paid and what they are offering as compensation. 
I trusted, as explained to me, that service history had been mislaid so would follow. I discovered paperwork ommision the day after purchase. Dealer had on his desk and said he would post. Arrived over 2 weeks later. Straight back onto them and they tried to claim it had been sent. Only once I proved it had not been sent did they offer to track down 13 yrs worth of service history. After a couple of attempts to find out what was happening (no communication from them) and further problems with the car, I informed I wanted to sell vehicle and needed fsh. Or they could buy back or pay difference due to selling something that was not advertised as original advert, that would have made a considerable difference to the price. And I wouldn't of engaged or responded to the advert if it didn't have a fsh.

Do you mean you've asked for £2,500?  i.e. the difference between what you paid (£9,000) and what they're offering in exchange for the return (£6,500)?  

Yes.
Car has done 86500 miles. Bought as said Cambelt done at 70k. Currently no proof and if cambelt should go car is scrap. Also drops the price if selling on

Sheesh.  £2,500 is a completely unrealistic value to put upon a lack of service documents.  They're probably having a good old chuckle at that.

Surely the simplest thing to do is to get them to pay for a completely fresh service and cambelt change.  Then you're getting what you paid for.  In no way is that worth anywhere near £2,500, especially if the selling dealer does the work themselves.

That's the "loss" you've suffered - the lack of assurance of the mechanical history of the engine.  Put that right and you're in a better situation than you would have been at point of sale.

Hi Aylesbury_Duck 
Not really sure I agree. Even if I get the Cambelt done and last service, are you going to pay me the same as a car with full service history? Though as a dealer they could have offered all these things, but they have chosen to be silent for the most part. There is no evidence of previous work or issues, especially recall stuff. As older than 2013 Land rover don't hold any service history. They offered me £6.5k, which says they know exactly the value of the car now without service history.
The point is not being in a better position, it's about getting what I was told I was buying.

That's the amount they're prepared to offer for a car that's also now had one more owner and a few thousand miles added to its record.

I think you're entitled to something, but I suggest that a much smaller sum is appropriate.  Ultimately though, you can take them to court and see how you get on, but I suggest you do some homework to pin a value on a missing FSH.  I doubt it's over a quarter of your car's sale price.

Sjdunne

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Hi,

Recently bought a car for £8999 with fish advertised. Collected from up north after dealer couldn't deliver. On return discover no paperwork in the car. 
Contact dealer who says will post and does. No service history in paperwork. Dealer apologises and attempts to find. 
After 7 weeks no response. Call them to say we do not wish to keep car (there were also other issues). Write to them asking for refund acknowledging car has done 3.5k so don't expect full price. Alternately,  suggest a part refund due to no service history based on their value calculation.  They have no complaints process. Site consumer acts etc....
Say they will buy car at market value £5/5500, plus extra £1k, refuse to refund. Say if we sell privately they will vouch for service history, respond with not good enough. Refuse to speak to us and say being dealt with by their legal representative. 
Currently pursuing Section 75 as paid part of car with credit card, other with debit. 

What is the likelihood of my section 75 being successful?
Are there other routes. As I am sure you would guess very unhappy.
TIA 
Sean

On a technical point, does a seller need to provide all the documentation of a car's service history in order to satisfy the "FSH" descriptor?  You were told it has a FSH, they've confirmed it has a FSH, so if they've since mislaid the paper evidence of that, does that mean the car isn't as advertised?  I'm not convinced it isn't.

Playing devil's advocate, if paper evidence of FSH was important to you, why did you not immediately reject the car as soon as you realised the paperwork they did send included no service history?  What was in that paperwork?  By driving 3,500 miles in it in the following seven weeks, you've probably undermined your opportunity to reject it and if so, they're under no obligation to offer more than they want to for it.

That leaves the part refund option.  How much are you after?

Their valuation will be based on the resale cost for them. The extra £1k in my view makes them look like they are being generous.
I have asked for the difference between the price I paid and what they are offering as compensation. 
I trusted, as explained to me, that service history had been mislaid so would follow. I discovered paperwork ommision the day after purchase. Dealer had on his desk and said he would post. Arrived over 2 weeks later. Straight back onto them and they tried to claim it had been sent. Only once I proved it had not been sent did they offer to track down 13 yrs worth of service history. After a couple of attempts to find out what was happening (no communication from them) and further problems with the car, I informed I wanted to sell vehicle and needed fsh. Or they could buy back or pay difference due to selling something that was not advertised as original advert, that would have made a considerable difference to the price. And I wouldn't of engaged or responded to the advert if it didn't have a fsh.

Do you mean you've asked for £2,500?  i.e. the difference between what you paid (£9,000) and what they're offering in exchange for the return (£6,500)?  

Yes.
Car has done 86500 miles. Bought as said Cambelt done at 70k. Currently no proof and if cambelt should go car is scrap. Also drops the price if selling on

Sheesh.  £2,500 is a completely unrealistic value to put upon a lack of service documents.  They're probably having a good old chuckle at that.

Surely the simplest thing to do is to get them to pay for a completely fresh service and cambelt change.  Then you're getting what you paid for.  In no way is that worth anywhere near £2,500, especially if the selling dealer does the work themselves.

That's the "loss" you've suffered - the lack of assurance of the mechanical history of the engine.  Put that right and you're in a better situation than you would have been at point of sale.

Hi Aylesbury_Duck 
Not really sure I agree. Even if I get the Cambelt done and last service, are you going to pay me the same as a car with full service history? Though as a dealer they could have offered all these things, but they have chosen to be silent for the most part. There is no evidence of previous work or issues, especially recall stuff. As older than 2013 Land rover don't hold any service history. They offered me £6.5k, which says they know exactly the value of the car now without service history.
The point is not being in a better position, it's about getting what I was told I was buying.

That's the amount they're prepared to offer for a car that's also now had one more owner and a few thousand miles added to its record.

I think you're entitled to something, but I suggest that a much smaller sum is appropriate.  Ultimately though, you can take them to court and see how you get on, but I suggest you do some homework to pin a value on a missing FSH.  I doubt it's over a quarter of your car's sale price.

from the research I have done the value could have dropped by as much as 30%. Which would fit with their estimate on the car

JJ_Egan

LBA  letter before action then proceed to Small Claims Court .

Aylesbury_Duck

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Hi,

Recently bought a car for £8999 with fish advertised. Collected from up north after dealer couldn't deliver. On return discover no paperwork in the car. 
Contact dealer who says will post and does. No service history in paperwork. Dealer apologises and attempts to find. 
After 7 weeks no response. Call them to say we do not wish to keep car (there were also other issues). Write to them asking for refund acknowledging car has done 3.5k so don't expect full price. Alternately,  suggest a part refund due to no service history based on their value calculation.  They have no complaints process. Site consumer acts etc....
Say they will buy car at market value £5/5500, plus extra £1k, refuse to refund. Say if we sell privately they will vouch for service history, respond with not good enough. Refuse to speak to us and say being dealt with by their legal representative. 
Currently pursuing Section 75 as paid part of car with credit card, other with debit. 

What is the likelihood of my section 75 being successful?
Are there other routes. As I am sure you would guess very unhappy.
TIA 
Sean

On a technical point, does a seller need to provide all the documentation of a car's service history in order to satisfy the "FSH" descriptor?  You were told it has a FSH, they've confirmed it has a FSH, so if they've since mislaid the paper evidence of that, does that mean the car isn't as advertised?  I'm not convinced it isn't.

Playing devil's advocate, if paper evidence of FSH was important to you, why did you not immediately reject the car as soon as you realised the paperwork they did send included no service history?  What was in that paperwork?  By driving 3,500 miles in it in the following seven weeks, you've probably undermined your opportunity to reject it and if so, they're under no obligation to offer more than they want to for it.

That leaves the part refund option.  How much are you after?

Their valuation will be based on the resale cost for them. The extra £1k in my view makes them look like they are being generous.
I have asked for the difference between the price I paid and what they are offering as compensation. 
I trusted, as explained to me, that service history had been mislaid so would follow. I discovered paperwork ommision the day after purchase. Dealer had on his desk and said he would post. Arrived over 2 weeks later. Straight back onto them and they tried to claim it had been sent. Only once I proved it had not been sent did they offer to track down 13 yrs worth of service history. After a couple of attempts to find out what was happening (no communication from them) and further problems with the car, I informed I wanted to sell vehicle and needed fsh. Or they could buy back or pay difference due to selling something that was not advertised as original advert, that would have made a considerable difference to the price. And I wouldn't of engaged or responded to the advert if it didn't have a fsh.

Do you mean you've asked for £2,500?  i.e. the difference between what you paid (£9,000) and what they're offering in exchange for the return (£6,500)?  

Yes.
Car has done 86500 miles. Bought as said Cambelt done at 70k. Currently no proof and if cambelt should go car is scrap. Also drops the price if selling on

Sheesh.  £2,500 is a completely unrealistic value to put upon a lack of service documents.  They're probably having a good old chuckle at that.

Surely the simplest thing to do is to get them to pay for a completely fresh service and cambelt change.  Then you're getting what you paid for.  In no way is that worth anywhere near £2,500, especially if the selling dealer does the work themselves.

That's the "loss" you've suffered - the lack of assurance of the mechanical history of the engine.  Put that right and you're in a better situation than you would have been at point of sale.

Hi Aylesbury_Duck 
Not really sure I agree. Even if I get the Cambelt done and last service, are you going to pay me the same as a car with full service history? Though as a dealer they could have offered all these things, but they have chosen to be silent for the most part. There is no evidence of previous work or issues, especially recall stuff. As older than 2013 Land rover don't hold any service history. They offered me £6.5k, which says they know exactly the value of the car now without service history.
The point is not being in a better position, it's about getting what I was told I was buying.

That's the amount they're prepared to offer for a car that's also now had one more owner and a few thousand miles added to its record.

I think you're entitled to something, but I suggest that a much smaller sum is appropriate.  Ultimately though, you can take them to court and see how you get on, but I suggest you do some homework to pin a value on a missing FSH.  I doubt it's over a quarter of your car's sale price.

from the research I have done the value could have dropped by as much as 30%. Which would fit with their estimate on the car

Document that research because if you do go to court, you'll need real examples of how the lack of a FSH has diminished similar vehicles.

Jumblebumble

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Aylesbury_Duck said:

Sjdunne said:

Hi,

Recently bought a car for £8999 with fish advertised. Collected from up north after dealer couldn't deliver. On return discover no paperwork in the car. 
Contact dealer who says will post and does. No service history in paperwork. Dealer apologises and attempts to find. 
After 7 weeks no response. Call them to say we do not wish to keep car (there were also other issues). Write to them asking for refund acknowledging car has done 3.5k so don't expect full price. Alternately,  suggest a part refund due to no service history based on their value calculation.  They have no complaints process. Site consumer acts etc....
Say they will buy car at market value £5/5500, plus extra £1k, refuse to refund. Say if we sell privately they will vouch for service history, respond with not good enough. Refuse to speak to us and say being dealt with by their legal representative. 
Currently pursuing Section 75 as paid part of car with credit card, other with debit. 

What is the likelihood of my section 75 being successful?
Are there other routes. As I am sure you would guess very unhappy.
TIA 
Sean

On a technical point, does a seller need to provide all the documentation of a car's service history in order to satisfy the "FSH" descriptor?  You were told it has a FSH, they've confirmed it has a FSH, so if they've since mislaid the paper evidence of that, does that mean the car isn't as advertised?  I'm not convinced it isn't.

Playing devil's advocate, if paper evidence of FSH was important to you, why did you not immediately reject the car as soon as you realised the paperwork they did send included no service history?  What was in that paperwork?  By driving 3,500 miles in it in the following seven weeks, you've probably undermined your opportunity to reject it and if so, they're under no obligation to offer more than they want to for it.

That leaves the part refund option.  How much are you after?

Their valuation will be based on the resale cost for them. The extra £1k in my view makes them look like they are being generous.
I have asked for the difference between the price I paid and what they are offering as compensation. 
I trusted, as explained to me, that service history had been mislaid so would follow. I discovered paperwork ommision the day after purchase. Dealer had on his desk and said he would post. Arrived over 2 weeks later. Straight back onto them and they tried to claim it had been sent. Only once I proved it had not been sent did they offer to track down 13 yrs worth of service history. After a couple of attempts to find out what was happening (no communication from them) and further problems with the car, I informed I wanted to sell vehicle and needed fsh. Or they could buy back or pay difference due to selling something that was not advertised as original advert, that would have made a considerable difference to the price. And I wouldn't of engaged or responded to the advert if it didn't have a fsh.

Do you mean you've asked for £2,500?  i.e. the difference between what you paid (£9,000) and what they're offering in exchange for the return (£6,500)?  

Yes.
Car has done 86500 miles. Bought as said Cambelt done at 70k. Currently no proof and if cambelt should go car is scrap. Also drops the price if selling on

Sheesh.  £2,500 is a completely unrealistic value to put upon a lack of service documents.  They're probably having a good old chuckle at that.

Surely the simplest thing to do is to get them to pay for a completely fresh service and cambelt change.  Then you're getting what you paid for.  In no way is that worth anywhere near £2,500, especially if the selling dealer does the work themselves.

That's the "loss" you've suffered - the lack of assurance of the mechanical history of the engine.  Put that right and you're in a better situation than you would have been at point of sale.

Hi Aylesbury_Duck 
Not really sure I agree. Even if I get the Cambelt done and last service, are you going to pay me the same as a car with full service history? Though as a dealer they could have offered all these things, but they have chosen to be silent for the most part. There is no evidence of previous work or issues, especially recall stuff. As older than 2013 Land rover don't hold any service history. They offered me £6.5k, which says they know exactly the value of the car now without service history.
The point is not being in a better position, it's about getting what I was told I was buying.

That's the amount they're prepared to offer for a car that's also now had one more owner and a few thousand miles added to its record.

I think you're entitled to something, but I suggest that a much smaller sum is appropriate.  Ultimately though, you can take them to court and see how you get on, but I suggest you do some homework to pin a value on a missing FSH.  I doubt it's over a quarter of your car's sale price.

from the research I have done the value could have dropped by as much as 30%. Which would fit with their estimate on the car

I doubt the 30% diminishment in value is relevant to  to a 13 year old car
It has already reached the average age of scrappage in the UK