Tied into a long mobile phone contract

SonicDad777

**HELP** I signed up for a new mobile phone contract in November 2018 which was roughly £65 pm. It promised 15gb but when delivered the contract via Plan.com actually showed 12gb - I let that go as I thought it would probably be enough. When the pandemic hit I looked to reduce costs anywhere I could and the phone provider said they could reduce the monthly amount but I'd unwittingly tied in until April 2023!! The monthly amount is still around £55 and I feel this is still expensive and I'd like to end the contract.
Is there any way out of this? Could I say breach of contract as I'd originally signed for 15gb?? This was all done over the phone initially on a very busy work day (the deal was coming to an end that day) and subsequently at a stressful time in April 2020 mid-pandemic. I'm really fed up with this company.

daaave

Wrong forum. This is energy.

but yeah, that doesn’t seem like a fair contract at all. Take all the paperwork to citizens advice and they will help you. Perhaps trading standards. The total amount you’re paying is crazy. Something like £3k.

SonicDad777

daaave said:

Wrong forum. This is energy.

but yeah, that doesn’t seem like a fair contract at all. Take all the paperwork to a citizens advice and they will help you.

Thanks I realised after I'd posted!

phillw

This is the wrong board, but did you receive a really expensive mobile phone as part of the deal? 4.5 years is a long time for a phone contract regardless, £3,445 is a lot of money.

You probably let it go for too long to claim breach of contract for something that you were aware of since 2018 and you could have cancelled within the 14 days cooling off period.

Your best bet would be to raise a complaint about the total money that they are charging you, which you were not made adequately aware, and take it to the ombudsman & hope they find in your favor.