Lastminute.com refund help

5 Posts

Hi.
Back in March 2020 me and 8 others were supposed to go to Las Vegas for my brothers stag do. The best man booked through lastminute.com. Unfortunately the inevitable happened where a week before we were supposed to go Trump enforced a travel ban for the UK due to COVID 19. This resulted in our trip being cancelled. I had no luck with my travel insurance, they would not listen to me as it was a group booking, so would not pay out for my part, which was a little frustrating.
However the best man has tried and tried since March 2020 to get anything out of Lastminute.com with regards to refund or credit. I believe he spoke to someone on the phone back in April 2020 and they said they would credit us back. However going further than that and actually receiving any refund has been non existent. We saw an article that the CMA had given thema deadline to pay any outstanding refunds, but that deadline has definitely passed now and no one has contacted us. The best man has asked for call backs and has tried ringing their customer service to no avail. What annoys me when I have searched through social media is that they are still accepting bookings from customers, so still taking money.
Alot of the part are now getting very frustrated as the whole trip cost over €6000 and within this time frame myself and another party goer has since had children so the refund would help us both with the financial burden.
Is there any suggestions with what we do next, or who we can contact? As lastminute.com have not been helpful at all.
Any help would be great!
James
Back in March 2020 me and 8 others were supposed to go to Las Vegas for my brothers stag do. The best man booked through lastminute.com. Unfortunately the inevitable happened where a week before we were supposed to go Trump enforced a travel ban for the UK due to COVID 19. This resulted in our trip being cancelled. I had no luck with my travel insurance, they would not listen to me as it was a group booking, so would not pay out for my part, which was a little frustrating.
However the best man has tried and tried since March 2020 to get anything out of Lastminute.com with regards to refund or credit. I believe he spoke to someone on the phone back in April 2020 and they said they would credit us back. However going further than that and actually receiving any refund has been non existent. We saw an article that the CMA had given thema deadline to pay any outstanding refunds, but that deadline has definitely passed now and no one has contacted us. The best man has asked for call backs and has tried ringing their customer service to no avail. What annoys me when I have searched through social media is that they are still accepting bookings from customers, so still taking money.
Alot of the part are now getting very frustrated as the whole trip cost over €6000 and within this time frame myself and another party goer has since had children so the refund would help us both with the financial burden.
Is there any suggestions with what we do next, or who we can contact? As lastminute.com have not been helpful at all.
Any help would be great!
James
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2020 thread: As per my earlier post, the package organiser is on the hook for refunding a package holiday it cancelled, so insurers won't usually pay out if the cost is recoverable from the service provider....