What are my rights when it comes to used vehicles facing potentially catastrophic failure?

Aylesbury_Duck

danieljm said:

Aylesbury_Duck said:

danieljm said:

bris said:

It might just need the coolant.

Regardless wear and tear can't be ruled out, it's a VW GTi, a boy racers car, the previous owners or even current owner may very well have raced this car hard, bottom line is the issue wasn't present at time of purchase it took 3 thousand miles to show up so they claim wear and tear you need to prove otherwise.

Running a car is expensive and it's not always someone else's fault, just part of owning a car.

If the coolant wasn't a sealed system then maybe, but once it is in it shouldn't go anywhere, nor require occasional top ups unlike oil.

Signs of HGF/leakage is not wear and tear. It is right behind the engine failing in terms of seriousness.

Car already went back once right after delivery as they sold me it with bad wheel bearings and brake pads, which surely goes in my favour. I mean, they are supposed to check these things, so what else did they miss?

It shouldn't go anywhere, no, but any of the components could split or leak over time - they're not bulletproof.  Leakage could very much be wear and tear.

The wheel bearings and brake pads matters don't "go in your favour", they're a completely different matter from four months and three thousand miles ago.

You seem to be ignoring the correct advice, which is to go and get it checked properly, and instead you're making your own mechanical diagnosis and a verdict on your rights from what looks like limited knowledge of each.  By all means go and dump the car with the dealer to see what they do, but to maximise your chances of a satisfactory resolution you're best to follow the advice given.  From what you've described, I'm not convinced you have a case.

Oh I certainly will be taking it to my local independent for him to take a look at, right now I am just angry and can't think anything other than 'Motor Range sold me this for 11 grand recently, and there is something wrong, they should fix it."

I did submit a complaint to the finance company who will also be looking into the matter, and formalized a complaint to the dealer, at least to get the ball rolling.

The finance company did tell me that I should not take it to an independent garage unless I discuss it with them first, though I might anyway, at least for a diagnostic so I can get a proper idea of what is going on.

In which case, do so.  No point engaging their support and then going against their advice.

danieljm

Deleted_User said:

I bought a car from them once. Never again, it was the worst car I have ever owned. It was my fault really as I let myself get pressured sold into it. The car had a list of faults that I should have insisted were fixed straight away. I should have just walked. 

I know this doesn’t help the OP but I would just like to warn other people against going there. 

They do do use classic pressure selling tactics. 

I got the whole hard sale vibe. There was 2 of these salesmen who seemed to be undertaking what I would call a 'tag team' approach. Fortunately, I have one of those demeanours where no means don't ask me again, but there is definitely something untowards about their tactics.

Never again. Ever. Do not trust these clowns. My mother got a motor from them back when they were Switch Car and had a similar experience re; their lack of accountability. They caved in after a good and proper kickoff.

Grumpy_chap

danieljm said:

The finance company did tell me that I should not take it to an independent garage unless I discuss it with them first, though I might anyway, at least for a diagnostic so I can get a proper idea of what is going on.

If you want the finance company to support you and fight your corner, you need to follow their advice.

danieljm

Grumpy_chap said:

danieljm said:

The finance company did tell me that I should not take it to an independent garage unless I discuss it with them first, though I might anyway, at least for a diagnostic so I can get a proper idea of what is going on.

If you want the finance company to support you and fight your corner, you need to follow their advice.

I do. I could be wrong but I read that in the case of a vehicle with finance secured against it, the finance company also has a responsibility if there are any problems. Yeah, I'm probably best leaving it parked up and just baring some stupid early mornings for the time being because I need this sorting.

Thanks

MalMonroe

Hi, here's what the motor ombudsman has to say - 

https://www.themotorombudsman.org/knowledge-base/what-is-the-consumer-rights-act

You DO have rights when you buy a used car and it should definitely last longer than four months and also be 'fit for purpose', especially when it's only five(ish) years old and you've paid over £11k for it.

Here's what Citizens Advice says -

https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/problems-with-a-used-car/

A few years ago I bought an old Renault which broke down after a month. The dealer (an independent outfit) who sold it to me denied there was anything wrong at the point of sale and wouldn't give me a refund. I only paid £700 but as I paid for it by credit card I made a Section 75 claim. And ended up not only with all my money refunded but also compensation for all the hassle - it was quite a long negotiation process. Also received a large bouquet from the CC company. Everyone I spoke to about it told me I was onto a loser and not to waste my time. But I wasn't on to a loser. You aren't either.

Just stay calm, don't get angry and don't shout at any of the employees at the dealer. That will just make them dig their heels in even further. You can do this. 

danieljm

MalMonroe said:

Hi, here's what the motor ombudsman has to say - 

https://www.themotorombudsman.org/knowledge-base/what-is-the-consumer-rights-act

You DO have rights when you buy a used car and it should definitely last longer than four months and also be 'fit for purpose', especially when it's only five(ish) years old and you've paid over £11k for it.

Here's what Citizens Advice says -

https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/problems-with-a-used-car/

A few years ago I bought an old Renault which broke down after a month. The dealer (an independent outfit) who sold it to me denied there was anything wrong at the point of sale and wouldn't give me a refund. I only paid £700 but as I paid for it by credit card I made a Section 75 claim. And ended up not only with all my money refunded but also compensation for all the hassle - it was quite a long negotiation process. Also received a large bouquet from the CC company. Everyone I spoke to about it told me I was onto a loser and not to waste my time. But I wasn't on to a loser. You aren't either.

Just stay calm, don't get angry and don't shout at any of the employees at the dealer. That will just make them dig their heels in even further. You can do this. 

Essentially this is what I have gathered from my research, accountability not on me.

I reckon the dealer will take it in and look after some fighting. Just concerned that they might try to claim deniability on account of some unrelated damage from someone knocking the d/s door in a car park the other day before getting off. I had it booked in for panel repair at my local next week but will be cancelling that for now.

lincroft1710

danieljm said:

MalMonroe said:

Hi, here's what the motor ombudsman has to say - 

https://www.themotorombudsman.org/knowledge-base/what-is-the-consumer-rights-act

You DO have rights when you buy a used car and it should definitely last longer than four months and also be 'fit for purpose', especially when it's only five(ish) years old and you've paid over £11k for it.

Here's what Citizens Advice says -

https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/problems-with-a-used-car/

A few years ago I bought an old Renault which broke down after a month. The dealer (an independent outfit) who sold it to me denied there was anything wrong at the point of sale and wouldn't give me a refund. I only paid £700 but as I paid for it by credit card I made a Section 75 claim. And ended up not only with all my money refunded but also compensation for all the hassle - it was quite a long negotiation process. Also received a large bouquet from the CC company. Everyone I spoke to about it told me I was onto a loser and not to waste my time. But I wasn't on to a loser. You aren't either.

Just stay calm, don't get angry and don't shout at any of the employees at the dealer. That will just make them dig their heels in even further. You can do this. 

Essentially this is what I have gathered from my research, accountability not on me.

I reckon the dealer will take it in and look after some fighting. Just concerned that they might try to claim deniability on account of some unrelated damage from someone knocking the d/s door in a car park the other day before getting off. I had it booked in for panel repair at my local next week but will be cancelling that for now.

danieljm said:

MalMonroe said:

Hi, here's what the motor ombudsman has to say - 

https://www.themotorombudsman.org/knowledge-base/what-is-the-consumer-rights-act

You DO have rights when you buy a used car and it should definitely last longer than four months and also be 'fit for purpose', especially when it's only five(ish) years old and you've paid over £11k for it.

Here's what Citizens Advice says -

https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/problems-with-a-used-car/

A few years ago I bought an old Renault which broke down after a month. The dealer (an independent outfit) who sold it to me denied there was anything wrong at the point of sale and wouldn't give me a refund. I only paid £700 but as I paid for it by credit card I made a Section 75 claim. And ended up not only with all my money refunded but also compensation for all the hassle - it was quite a long negotiation process. Also received a large bouquet from the CC company. Everyone I spoke to about it told me I was onto a loser and not to waste my time. But I wasn't on to a loser. You aren't either.

Just stay calm, don't get angry and don't shout at any of the employees at the dealer. That will just make them dig their heels in even further. You can do this. 

Essentially this is what I have gathered from my research, accountability not on me.

I reckon the dealer will take it in and look after some fighting. Just concerned that they might try to claim deniability on account of some unrelated damage from someone knocking the d/s door in a car park the other day before getting off. I had it booked in for panel repair at my local next week but will be cancelling that for now.

If you are looking to reject the car, apart from the extra mileage since you bought the car, the dealer can legitimately reflect any bodywork damage incurred since purchase in the amount of the refund

danieljm

lincroft1710 said:

danieljm said:

MalMonroe said:

Hi, here's what the motor ombudsman has to say - 

https://www.themotorombudsman.org/knowledge-base/what-is-the-consumer-rights-act

You DO have rights when you buy a used car and it should definitely last longer than four months and also be 'fit for purpose', especially when it's only five(ish) years old and you've paid over £11k for it.

Here's what Citizens Advice says -

https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/problems-with-a-used-car/

A few years ago I bought an old Renault which broke down after a month. The dealer (an independent outfit) who sold it to me denied there was anything wrong at the point of sale and wouldn't give me a refund. I only paid £700 but as I paid for it by credit card I made a Section 75 claim. And ended up not only with all my money refunded but also compensation for all the hassle - it was quite a long negotiation process. Also received a large bouquet from the CC company. Everyone I spoke to about it told me I was onto a loser and not to waste my time. But I wasn't on to a loser. You aren't either.

Just stay calm, don't get angry and don't shout at any of the employees at the dealer. That will just make them dig their heels in even further. You can do this. 

Essentially this is what I have gathered from my research, accountability not on me.

I reckon the dealer will take it in and look after some fighting. Just concerned that they might try to claim deniability on account of some unrelated damage from someone knocking the d/s door in a car park the other day before getting off. I had it booked in for panel repair at my local next week but will be cancelling that for now.

danieljm said:

MalMonroe said:

Hi, here's what the motor ombudsman has to say - 

https://www.themotorombudsman.org/knowledge-base/what-is-the-consumer-rights-act

You DO have rights when you buy a used car and it should definitely last longer than four months and also be 'fit for purpose', especially when it's only five(ish) years old and you've paid over £11k for it.

Here's what Citizens Advice says -

https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/problems-with-a-used-car/

A few years ago I bought an old Renault which broke down after a month. The dealer (an independent outfit) who sold it to me denied there was anything wrong at the point of sale and wouldn't give me a refund. I only paid £700 but as I paid for it by credit card I made a Section 75 claim. And ended up not only with all my money refunded but also compensation for all the hassle - it was quite a long negotiation process. Also received a large bouquet from the CC company. Everyone I spoke to about it told me I was onto a loser and not to waste my time. But I wasn't on to a loser. You aren't either.

Just stay calm, don't get angry and don't shout at any of the employees at the dealer. That will just make them dig their heels in even further. You can do this. 

Essentially this is what I have gathered from my research, accountability not on me.

I reckon the dealer will take it in and look after some fighting. Just concerned that they might try to claim deniability on account of some unrelated damage from someone knocking the d/s door in a car park the other day before getting off. I had it booked in for panel repair at my local next week but will be cancelling that for now.

If you are looking to reject the car, apart from the extra mileage since you bought the car, the dealer can legitimately reflect any bodywork damage incurred since purchase in the amount of the refund

Yeah, I totally understand and accept that part, that is reasonable.

Grumpy_chap

MalMonroe said:

I only paid £700 but as I paid for it by credit card I made a Section 75 claim. And ended up not only with all my money refunded but also compensation for all the hassle - it was quite a long negotiation process. Also received a large bouquet from the CC company. 

That is really quite remarkable!!!!!

DB1904

danieljm said:

Aylesbury_Duck said:

danieljm said:

bris said:

It might just need the coolant.

Regardless wear and tear can't be ruled out, it's a VW GTi, a boy racers car, the previous owners or even current owner may very well have raced this car hard, bottom line is the issue wasn't present at time of purchase it took 3 thousand miles to show up so they claim wear and tear you need to prove otherwise.

Running a car is expensive and it's not always someone else's fault, just part of owning a car.

If the coolant wasn't a sealed system then maybe, but once it is in it shouldn't go anywhere, nor require occasional top ups unlike oil.

Signs of HGF/leakage is not wear and tear. It is right behind the engine failing in terms of seriousness.

Car already went back once right after delivery as they sold me it with bad wheel bearings and brake pads, which surely goes in my favour. I mean, they are supposed to check these things, so what else did they miss?

It shouldn't go anywhere, no, but any of the components could split or leak over time - they're not bulletproof.  Leakage could very much be wear and tear.

The wheel bearings and brake pads matters don't "go in your favour", they're a completely different matter from four months and three thousand miles ago.

You seem to be ignoring the correct advice, which is to go and get it checked properly, and instead you're making your own mechanical diagnosis and a verdict on your rights from what looks like limited knowledge of each.  By all means go and dump the car with the dealer to see what they do, but to maximise your chances of a satisfactory resolution you're best to follow the advice given.  From what you've described, I'm not convinced you have a case.

Oh I certainly will be taking it to my local independent for him to take a look at, right now I am just angry and can't think anything other than 'Motor Range sold me this for 11 grand recently, and there is something wrong, they should fix it."

I did submit a complaint to the finance company who will also be looking into the matter, and formalized a complaint to the dealer, at least to get the ball rolling.

The finance company did tell me that I should not take it to an independent garage unless I discuss it with them first, though I might anyway, at least for a diagnostic so I can get a proper idea of what is going on.

If a hose split and you continued to drive blowing the head gasket it's not down to the seller to repair it.