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Moving house - new contract?

I’m moving house and wanted to take my broadband and current contract with me. Have been told by my provider that I cannot take the 12-month old 18-month contract, but can take their service as long as I sign a new 18-month contract. Alternatively, I could cancel the contract but incur fees.
I’m still in my cooling off period and while I’ve agreed, I’m wondering if this is common practice? 
Any advise appreciated. 

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Its normal you have a contract at current address only no place else  , breaking that contract means paying off the remaining months .
    Move penalty free and again its normal to be asked to sign a new contract .
    Multiple posts on the subject .

    Choice move and take out the new contract avoids paying off current contract.
    Or price up alternative suppliers and pay off current contract .
  • Thanks for the reply 
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    14 days usually starts from date of order .
  • Yes, that’s what they said, but now I know this is nothing unusual I’ll stick with my decision. Thanks 
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