Outfox The Market

oliverbrown

Given how consistently cheaply Outfox The Market have been selling energy, is anyone else surprised they are still trading when so many others have folded?

Flight3287462

I shifted a couple of weeks ago when they announced our bills would be going up 40%.  Rates didn't look so great then.

oliverbrown

One would imagine setting high prices now would be too little too late. There must be a lot of customers on cheap fixes there with many months to run.

Flight3287462

I had a quick look at their accounts and they didn't look bad (if compared to say Avro's) so perhaps they hedged better.

oliverbrown

So it was possible to run cheap deals while hedging. Perhaps the other companies being less "careful" with their revenues.

Verdigris

If you are 100% hedged, there is no problem, but PfP were 96% hedged, and failed, so it just goes to show what a tightrope balancing supply and demand, at a given price, is.

JJ_Egan

Are not the owners up before the beak .

oliverbrown

JJ_Egan said:

Are not the owners up before the beak .

Yes, but nothing to do with their energy supply practises with OTM.

Nick_C

I'm in the process of switching from them to Sainsbury's.

Impossible to get through to them on the phone.  You get cut off after 15 minutes.  And they have not responded to an email I sent to them 4 days ago.

Web site still working though.

DadExtraordinaire

I was £300 in credit with OTM September 2021. I asked for the credit to be refunded they sent an updated bill showing I was still in credit but this time by £250 (October 2021), when November 2021 bill arrives I will be in credit by around £300 again). I followed this up after receiving no response after 4 working days (4 workign days is more than reasonable given their services and processes are web driven). I was on the live chat and was told I was not allowed a refund of my credit only if I leave OTM. When I demonstrated I have been in credit since I joined them and the credit was steadily increasing (min. £50/month) and that I stated legally I can request the credit to be refunded without having to leave OTM (it states I can request a refund of credit without having to leave OTM as per their terms and conditions), they backed down from their entrenched position when I also added I'm raising a complaint to the regulator and they replied do I want to raise a request for a refund...I said yes. I am still waiting since last week for a satisfactory response from them. Not good but to be honest the whole energy sector is FUBAR anyway. All Energy companies are in a powerful position through a coercive, bullying and manipulative culture and even with my current exchange with them, OTM are one of the better ones (marginally). 

RDZ

I am leaving OTM, but it sounds like you are getting to speak to them while I am not. I finally got an email from them after 2 wks of trying saying that my final bill and refund will take up to 6wks, let’s see.