Igloo credit

dan1967

Ok so for some I was in credit with igloo with just over hundred pounds now they’ve given me a credit note for £1700 ? 

Has this happened to any one else thanks 

YellowCarBlueCar

No, I was just under £100 in credit, and still showing the same.

Ferboz

dan1967 said:

Ok so for some I was in credit with igloo with just over hundred pounds now they’ve given me a credit note for £1700 ? 

Has this happened to any one else thanks 

nope...but it told me i had nothing in credit, then reverted back to £80 which was correct.. i suspect the website is not working correctly after all the comments on other threads.. 

dan1967

Thanks hope so 

Germush

Hi
Switched from Igloo to Octopus prior to Igloo ceasing to trade.
Octopus won't refund my credit with Igloo saying I should contact the energy company named by ofgem to take over supply, that is, Eon.
How can I have 2 energy providers?
Gerard Marshall 

[Deleted User]

Germush said:

Hi
Switched from Igloo to Octopus prior to Igloo ceasing to trade.
Octopus won't refund my credit with Igloo saying I should contact the energy company named by ofgem to take over supply, that is, Eon.
How can I have 2 energy providers?
Gerard Marshall 

E.oN Next is the appointed SoLR for Igloo so for all practical reasons it is Igloo in all but name. As the SoLR, it will have access to Igloo’s IT systems and to Igloo’s Receiver. Octopus has no business relationship with Igloo and it is not liable for re-paying your credit balance. You do not have two suppliers.

Based on what has been reported here, as an ex Igloo customer you will be at the back of the queue to get your credit. Ofgem rules on Final Billing etc no longer apply as Igloo no longer holds a Supply Licence.

KevH_4

I started a switch from Igloo to OVO prior to them ceasing trading, with the handover to OVO just as Igloo were wound up. I got my final bill from Igloo (not e.on) on 11 Oct saying my credit balance (some £345) would be paid within 7 working days. I chased them up 10 days later after the credit wasn’t returned only to get a standard reply to say contact e.on in all regards. I haven’t yet chased e.on up but saying people such as myself are at the back of the queue is a concern. 

I’ll post back here any feedback from e.on

KevH_4

That was quick. e.on answered the phone within a minute (0808 501 5128 for Igloo customers). They said the accounts would finally be transferred by next Fri (12 Nov) and it would take 2-3 weeks from then to process any refunds by cheque so overall 4 weeks or so. 
Hope this helps somebody.

EssexHebridean

Germush said:

Hi
Switched from Igloo to Octopus prior to Igloo ceasing to trade.
Octopus won't refund my credit with Igloo saying I should contact the energy company named by ofgem to take over supply, that is, Eon.
How can I have 2 energy providers?
Gerard Marshall 

You haven't - you have one supplier (Octopus) and one company (Eon) who have taken over your account from your previous supplier (Igloo).  

(And having gone to the lengths of creating a username for here that disguises your name, I'd be wary of then typing your full name into posts like that, particularly as your first name at least is relatively unusual!) 

bioboybill

When Igloo went under I had a small credit of about £76, but the next DD was taken a few days later. I left it as the advice was not to cancel the DD so it would make it easier for EON.Next to switch it over to them.

However, another DD went out about 2 weeks ago and then I got another email from EON.Next saying it would still take another few weeks to switch over fully, but I could open an online account in the meantime to check my account. It still shows nothing and I am wondering where my DDs are going, as it still shows as Igloo on my bank account, and EON.Next are saying they will likely need to set up a new DD!

oxygenkiosk

Igloo who had supposedly ceased trading took another £130 by DD today after we are supposed to have switched to E.On Next on the 3rd October. So Igloo now have a credit balance of £344.70 which will go over to E.On I guess but not sure why there's quite such a struggle at this stage to set up E.On accounts, I'm not having the same luck as KevH_4 on 0808 501 5128.