Amazon return

ReRe21

I need to return a high value item. I've had the returns label but is it recommended that I pay extra so that the item is covered by insurance?

theonlywayisup

It isn't just about value.  Make sure the carrier allows the type of item you are returning - for example a tv will be difficult to return with most carriers.  

What is the reason for return?  

ReRe21

theonlywayisup said:

It isn't just about value.  Make sure the carrier allows the type of item you are returning - for example a tv will be difficult to return with most carriers.  

What is the reason for return?  

It's a mobile phone and I've had a Royal Mail label from them.

RFW

ReRe21 said:

theonlywayisup said:

It isn't just about value.  Make sure the carrier allows the type of item you are returning - for example a tv will be difficult to return with most carriers.  

What is the reason for return?  

It's a mobile phone and I've had a Royal Mail label from them.

Is the return to Amazon or a third party seller?
If it's Amazon they usually give tracked postage, so as long as you get a receipt at the post office you're covered.

ReRe21

RFW said:

ReRe21 said:

theonlywayisup said:

It isn't just about value.  Make sure the carrier allows the type of item you are returning - for example a tv will be difficult to return with most carriers.  

What is the reason for return?  

It's a mobile phone and I've had a Royal Mail label from them.

Is the return to Amazon or a third party seller?
If it's Amazon they usually give tracked postage, so as long as you get a receipt at the post office you're covered.

It's a return to Amazon.
They have provided a label but I wasn't sure if I needed to pay extra for insurance purposes.

GadgetGuru

No just use the label they provided. It is up to Amazon to cover the full amount considering they provided you with the courier label. 

ReRe21

IftiBashir said:

No just use the label they provided. It is up to Amazon to cover the full amount considering they provided you with the courier label. 

Thank you.

RFW

ReRe21 said:

RFW said:

ReRe21 said:

theonlywayisup said:

It isn't just about value.  Make sure the carrier allows the type of item you are returning - for example a tv will be difficult to return with most carriers.  

What is the reason for return?  

It's a mobile phone and I've had a Royal Mail label from them.

Is the return to Amazon or a third party seller?
If it's Amazon they usually give tracked postage, so as long as you get a receipt at the post office you're covered.

It's a return to Amazon.
They have provided a label but I wasn't sure if I needed to pay extra for insurance purposes.

If you get it scanned at the Post Office that goes straight to Amazon, just get the receipt. Sometimes they refund before they get it back.
In theory there are some things that could go wrong but they're really extreme.

ReRe21

RFW said

If you get it scanned at the Post Office that goes straight to Amazon, just get the receipt. Sometimes they refund before they get it back.
In theory there are some things that could go wrong but they're really extreme.

Thanks. I posted it yesterday, no refund yet lol.

ReRe21

Posted the item on 28/09/21 and still no refund. I've checked the Royal Mail tracking and it hasn't moved since it reached the main sorting office on 29/09/21!
Not sure what to do now, do I contact Royal Mail or Amazon?

Hansplace

Amazon should cover it as Amazon deals with royal mail