We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Called an Accident claims company instead of my insurer by mistake
Options
Someone reversed into my stationary vehicle yesterday, my wife then googled up my insurer Esure to give them a call and then spoke to someone whom she believed to be from ESure. The rep provided with 3 options: 1. Selecting ESure to deal with this, premiums will increase 2. Go with the third party insurer 3. Go with this Claims management compant (Black Thorn) who will do everything without any excess or premium increase. Since I was the main policy holder the rep tried calling me whilst he was on the other line with my wife but could not connect, he seemed to be in a hurry to close the deal. My wife later contacted me with the details which did not sound quite right, after some advise from some collegues, I decided to call ESure my self and discovered the accident had not been reported which is when I realised that my wife did not speak to ESure at all . I provided them with all details and also informed them of this phone incident with Black Thorn. They advised me to call back this company and tell them that you will not be selecting them. My wife then gave them (Black Thorn) a call, the rep tried convincing her at first but the abruptly disconnected. However later that day I received a call from a company called ACALTD that I did not pick up, they then left a text message, They did the same today and left a message about a hire vehicle.
The main problem here is that my wife provided this Black Thorn with our details (car reg, phone) and with the details of the other party (car reg and phone), will this company cause any issues for us or the other party going forward, they are certainly behaving as if we gave them our consent !
I'm currently more stressed with these guys than with the accident, any advise greatly appreciated.
Kind Regards,
Chris
The main problem here is that my wife provided this Black Thorn with our details (car reg, phone) and with the details of the other party (car reg and phone), will this company cause any issues for us or the other party going forward, they are certainly behaving as if we gave them our consent !
I'm currently more stressed with these guys than with the accident, any advise greatly appreciated.
Kind Regards,
Chris
0
Comments
-
chris105 said:The main problem here is that my wife provided this Black Thorn with our details (car reg, phone) and with the details of the other party (car reg and phone), will this company cause any issues for us or the other party going forward, they are certainly behaving as if we gave them our consent !
I'm currently more stressed with these guys than with the accident, any advise greatly appreciated.1
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards