Lastminute.com Shambles with no flight change notification

Scottio_l

Hi folks, my wife and mother in law are currently having a lastminute.com generated nightmare, so was hoping for some guidance.  I have just submitted a resolver case just now, but if there is anything further I should do then please let me know.  Here is a copy of the details from my resolver case, which I submitted on my mother in laws behalf since she booked the flights:

I booked return flights for myself and daughter from Aberdeen to Exeter.  When checking in for the 24/09/2021 return flight (which opens 24 hours before departure) we discovered the flight had changed to a flight from Exeter to Manchester on 23/09/2021 and then Manchester to Aberdeen on 24/09/2021, so we had missed the first leg, not to mention how impractical such a flight would be with an overnight stay required.  We could not get through to customer services at this time, as they were shut.  We spoke to customer services first thing this morning 24/09/2021 and were told it was LoganAir's fault as Lastminute.com were not notified of the flight changes.  We contacted LoganAir and they said they did notify.  We then contacted Lastminute.com again and were told to book alternative flights and we would be refunded, after more probing we discovered we would only be refunded the return leg of the original flight (~£200) as opposed to the cost of the alternative flights (~£650).  After further pushing, requesting to speak to a supervisor (ignored), etc, the customer services agent then hung up on us and we were left with no choice but to be out of pocket a further £650.  Absolutely disgraceful.

Thanks in advance

Neruda

That is the kind of thing you can expect from LastMinute.