Car Hire Claim

paraza

We recently travelled to Toulouse, France. We booked our car hire through kayak -> VIP Cars -> Rhodium. When we went to collect our car, the car had been rented to someone else. Rhodium at the airport said there was nothing they could do. VIP said we were a no show. Now VIP have offered £30 compensation for the inconvenience, but no refund for the rental! We had no choice but to rent from another car rental company at the airport. This was 3 times the cost of the original rental. How do we get a refund? And should we claim for the vast difference in cost we had to pay for renting elsewhere? Thank you

eDicky

How long after the scheduled collection time was your arrival at the Rhodium desk..?

paraza

I'm not sure, is this a consideration?

Westin

paraza said:

I'm not sure, is this a consideration?

Yes. It could be.  If you did not report to collect your car at the appointed time they may have released it to another customer.